The social web is starting to feel like high school
Dec 30th

A while back I wrote an article about the fortress-like tendencies of the A-List bloggers and the sycophants who follow them. I compared it to an exclusive country club.
But as I’ve reached a wider audience and gained more experience on the social web, I’m learning that some of the online behaviors deserve even less credit than that. A couple of anecdotes:
- Last month I met with a high-profile blogger/speaker who said he had been “black-balled” by those following Chris Brogan (not Chris himself) because of disagreements he lodged with the uber-blogger.
- Another top blogger told me conference speaking invitations had dried up since he criticized fellow A-list bloggers
- I recently politely disagreed with a number of high-profile folks … who promptly “unfollowed” me on Twitter
- One follower implied I was chauvinistic because I had more men than women on one Follow Friday tweet
- A nasty and unprofessional online fight recently erupted between East Coast and West Coast factions over the issue of social media credentialing.
- Recently, a well-known social media pundit named me as one their favorite bloggers. One of my followers said she now had a “moral dilemma” of whether to follow me or not because she did not like the other blogger.
Pardon me folks, but doesn’t this sound a lot like high school? Or worse.
The petty politics of every day relationships are exacerbated on the social web because we are making very limited assessments of people based on their written words. People seem quicker to judge, and harsher in their reactions without thinking about the real live human beings behind those little icons. I’ve been guilty too.
In the end, I can only be accountable for myself. The social web mantra of “authenticity” and “transparency” is a load of crap. Nobody is truly authentic. Nobody is truly transparent. Nor should you be! However, there is an urgent need for civility, tolerance and honesty in this space. I’ll try my best to walk the talk in those areas and if this makes any sense to you, maybe we can support each other and make the change together.
Thanks for hanging in there through the rant. You may now return to your social media high school home room, wherever that may be. : )
Community alert: Sean Williams, a regular contributor to {grow}, pointed out this timely WSJ op-ed piece on the subject of social web civility. Which was a civil thing to do.
Learning from Cosmo: My fresher, sexier blog
Dec 29th

One thing about blogging – Headlines matter! And this is what I’ve learned from standing at the grocery checkout line: Nobody does headlines better than Cosmopolitan magazine.
So I’ve decided to tear a page from the Cosmo playbook and make my blog fresher and sexier. Here are the upcoming {grow} posts you can look forward to in 2010:
- RSS — Really Sensational Sex!
- Five steps to a curvy new blog
- Pete Cashmore: Our sexy uber nerd!
- 10 ways to tone your butt while text messaging
- Your best sex ever! They don’t call it the mashup for nothing
- The Amanda Chapel Diet – Swearing your way to a sexy new you
- America’s hottest tweetup cities!
- From You Tubby to YouTube — Techniques to make you look 10 pounds thinner!
- Facebook break-ups! Your most outrageous stories!
- Google: The REAL “G Spot!”
- Ten make-up tips for looking good even in those stupid little Twitter pictures
- Chris Brogan’s total makeover
So what do you think? Am I on to something here? Have I become too sexy for my blog?
Disclosure: For those of you who may be new to this blog, this is an attempt to be amusing. I do it now and then to spice things up a bit around here.
Ten blog posts that mattered
Dec 27th

I don’t look back too often but I thought this would be a good time to reflect on a few 2009{grow} posts that seemed to make a difference.
1) The Social Media Country Club
Esteemed blogger Danny Brown called this article “The best blog post of the year. Period.” This post touched on a taboo subject of the closed society of A-List bloggers and the “economy of favors” that gets in the way of dissension and innovation. The comment section is well … “lively!” I think this post made a difference because it started a conversation that has continued long after this post first appeared in August, 2009.
2) Can you out-source authenticity?
This post was a breakthrough in some ways. I think this was kind of a watershed in the community’s evolution. We had grown from being a blog to a group of friends creating some powerful content together. This article inspired related posts by Jason Falls, Danny Brown and Bill Sledzik. The work of the community in this post set the framework for an article on best practices for ghost-blogging.
3) Five social media myths that MUST STOP NOW!
“Myths” was my most tweeted and talked-about blog post of the year. Calling out the sacred cows hit a nerve.
4) Social Media Measurement: It’s like being a Great Bartender
In 2009 I wrote extensively about social media and measurement but this guest post from Jamie Lee Wallace summed it up so beautifully and capped an ambitious series. She described the process like bartending — yes, you have to measure how the job rings the cash register, but there are a lot of intangibles, too. A blogger or two have made careers writing about ROI, but this post, and the companion piece, Your Social Media ROI Shock Treatment, are really all you need to know on the subject. It’s not rocket science.
5) The Monetization of Chris Brogan
This post was significant for a couple of reasons. First, it used uber-bloggerBrogan as an example growing pains in the social media field. But it also demonstrated that the Country Club was still alive and well. The comment section got a bit out of control. Here’s a best practice folks: Read posts before commenting on them. : ) This is another post that spurred conversation far beyond the boundaries of {grow).
6) Social media expert: Women need not apply?
There are just some weird things going on between the social web and gender. I still don’t quite understand it, but the community dove into a touchy subject bravely, as always. This subject was continued on the post, Is blogging a man’s job? … and unfortunately will probably be debated for the foreseeable future.
7) Twitter for Business: Four break-through insights
This post kicked-off {grow}’s very productive relationship with Dr. Ben Hanna. The VP of Business.com and his research has been featured in seven different articles this year and I’m grateful he has been so generous with the community.
Not a very popular post but I think one of the most important ones. It addresses one of the most over-looked aspects of the inexorable connection between technology and people. The impact of the social web and the workforce of the future is vitally important. The thinking behind this post led to This is the future of social media, one of the most popular posts of 2009 and was cited in many end-of the-year round-ups.
9) A Formula for Social Media Success
This set out to codify some observations about what it takes to really create business benefits on the social web. It seemed to resonate with people and had an illustration I thought was quite funny!
10) The REAL math behind your followers Mr Twitter Bigshot!
I tried to bring a little humor on to the scene now and then, even when making a serious point. This was also a hugely popular post. It was also a lot of work!
It was difficult picking a “top 10″ but there you go! Thanks so much for being part of this great community. It was such a fun year and I’m looking forward to great things from the {grow} community in 2010.
A Lite Brite Christmas
Dec 23rd
At this time of year I’m not thinking too much about marketing and business so I just thought I would tell you a Christmas Story.
This is the tale of the only Christmas present that ever made me cry.
When I was a little boy, all I ever wanted for Christmas was a Lite Brite set. Lite Brite was the Photo Shop of the 1960s. You could create beautiful picture light shows by manipulating tiny colored pegs on a black paper screen. This was right up there with 8-track tapes and Seas Monkeys as the technology marvel of my generation.
But I was the eldest of six kids and we didn’t have a lot of extra money for Christmas presents. Actually asking for something as glorious and exotic as a Lite Brite seemed impossibly greedy. So I kept my little secret between me and Santa Claus. Every Christmas morning I would open my presents and find socks and shirts and maybe a baseball, but no Lite Brite. Yuletide after Yuletide passed, never brightened by the phantasmagoria of Lite Brite masterpieces that lived so vividly in my mind.
Eventually I grew out of my Lite Brite phase but never really stopped wondering what it would be like to feel that little peg break through the crisp black paper to unleash its beauty.
Fast forward 30 years. I received a mysterious Federal Express package. No return address and it said “Don’t open until Christmas!” Being just a little spooked in an era of terrorist bombings and anthrax letters, I opened it right away. It was a Lite Brite set with this enclosed message:
Dear Mark,
You will never guess what happened. I was cleaning out my sleigh and found this Lite Brite set for you! It must have dropped from my sack many years ago. You were a good little boy and deserved this present. Sorry I goofed. Have fun!
Love, Santa
A grown man had tears in his eyes as he finally opened up his Lite Brite set, a gift from a sister who had paid attention, kept a secret, and had a loving heart.
May your Christmas, and every day, be filled with the joy and wonder of a child painting with little colored pegs! — Mark





You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer









