Archive for year 2010

Want to “go viral?” Think again!

Seems like everybody wants to produce content that goes viral.  Speaking from experience, you should be careful about what you wish for!

Last week I followed with tradition and posted something light and entertaining on a Friday. In fact I thought it was funny — skewering Guy Kawasaki for his voluminous and sometimes bizarre tweets.

To my surprise and delight, Guy actually found the post and had a great sense of humor about it.  And it must have created some traction for him — his team tweeted it out five times over 24 hours. This is a fellow with nearly 300,000 followers.

The post didn’t set a record for an individual day on my blog, but over three days, it was pretty huge — about 5X the normal rate of page views for a weekend. By some definitions, I guess you could say it went viral.

And then the problems started.

When you go viral, you reach a lot of new people outside the comfortable “normal” audience you’ve built over time.  In fact about 95% of the readers last weekend had never been to the blog before.  This was also a new population who didn’t realize I was trying to be funny. People who don’t even know what funny IS.  So I started getting nasty-grams from folks who thought I was being profane: “Who are you to call somebody a devil? You need to look in the mirror, pick up a Bible and ask this man for forgiveness.”  How do you respond to that?

Next came the imposter. Somebody logged into the comment section with a Guy Kawasaki email address and hijacked the blog. Then the “real” Guy showed up to defend himself … or was it a representative? … or another imposter? … and for awhile I didn’t know which end was up. It took me about an hour to sort through the mess, delete the imposter’s comments, and “stand watch” over new comments coming in.  Up until that day I had only deleted one comment in the history of the blog.

Since I made the choice to not have ads on this site, I don’t receive any financial benefit from thousands of new readers coming to the blog.  What about new RSS subscriptions? As best as I can tell, it was about ZERO.  They were all blog tourists I suppose.

I’m really grateful that Guy took my post in good humor and liked it enough to tweet it out.  From the imposter incident, I have a new appreciation that being a celebrity comes with a target on your back. In the end, I’ll settle for my good ol’ {grow} homeys any day!

I really appreciate the consistent friendship and support from the {grow} community, whether I suck or whether I knock it out of the park.  I don’t need viral. I just need you. Thanks!

Is this Foursquare or Bore-square?

I think I “get” Foursquare.  I really do.

I understand there could be significant business benefits and opportunities to build customer loyalty.

But I really wonder if Foursquare can reach critical mass to be a widespread consumer social media platform. To find out, I conducted  …

The World’s Greatest Foursquare Experiment.

In fact, it might be the world’s only Foursquare experiment : )

The much-hyped Foursquare is similar to Twitter in that you provide short status reports based on your geographic location.  As you visit more businesses and “check-in,” you can earn virtual “badges” and become “mayor” of a location.  You can also find friends, see reviews, ads, and coupons from nearby businesses.

I decided to give it a rigorous test by trying it in a village (Abingdon, VA) a small city (Knoxville, TN) and a metroplex (New York City) over a period of six weeks. I’ll provide my bias upfront: I’m concerned that people are becoming de-sensitized to the information they are feeding into “the machine” and should draw the line at reporting personal location and behavior patterns.  However, I’m starting to get Foursquare questions from my students and realized I needed to give it a fair shot. So I did…

Early buzz

The interface was easy to figure out.  Pulling out my smart phone became habitual as I was eager to earn badges and see what the hype was about.

The first problem was that it became annoying to me, and whoever I was with, when I fumbled around connecting to Foursquare at each location. The app doesn’t always know precisely where you are. In a “medium” town like Knoxville, I usually received a list of 10 nearby businesses and could easily select my location. However in the small village, about half of the businesses did not exist on the grid so I had to manually enter my spot. In NYC I had just the opposite problem. Can you imagine the number of suggested spots I had to scroll through while standing on a corner of Park Ave.?

Umm… Who the hell are you?

When I joined Foursquare, I started getting friend requests from dozens of random people including the city of Reading, PA.  Not knowing any better, I accepted them. Now, if I report where I am, I’m letting a lot of complete strangers know my whereabouts. In hindsight, I was not too bright with this move.

Call me Mr. Mayor

One part of the experiment was becoming a mayor. I wanted to see what happened when you were crowned king of a location.  This happened fairly quickly when I was the first Foursquare visitor to a local barbecue joint. “How sad. This location has no mayor” it reported.  So the next day I went back and became the mayor. Great for the restaurant but what did I get out of it? An electronic award. Hmmm.

Gaming the system

Did you know if you walk down the street you can check-in at every location you pass?

True value

I had heard some cool stories about people getting instant coupons upon entering a location. This never happened to me.

I did get a few on-the-spot restaurant menu recommendations but they were from strangers so it didn’t mean too much.

Finally near the end of the month I actually saw that a Foursquare friend (and somebody I knew!) was in the same location as me. That was pretty cool but since I was at a family celebration, I really didn’t want to interact and hoped they wouldn’t come by.

I think the biggest benefit of this service could be finding friends at a conference in a big city. I saw the app used this way extensively at SXSW and it makes sense.

The balance of cost versus reward

During the experiment, I had tweeted out some of my experiences and concerns, especially about privacy. One friend suggested that I simply turn-off the online reporting function … meaning I wouldn’t connect with friends, wouldn’t be alerted to deals, but still could earn badges. Huh?

Am I really doing this to earn electronic badges? Is that enough reward for me to continue using this application? No, I don’t think so.

While Foursquare could be a potential goldmine for businesses, it holds very little tangible value to consumers right now … at least in my experience. But that will undoubtedly change. In fact it HAS to change.   For this to really take off beyond the geek circles, it has to offer much more value to consumers than the silliness being delivered now.

I’ll continue to use this selectively so I can stay on top of continued innovations and benefits but I don’t see it becoming part of my regular social media diet.

And by the way …

I still have my concern.  Why are we helping the crooks do their jobs by providing our location and teaching them our buying behaviors?

I guess people will do anything for a coupon?

{grow} community alert: Gregg Morris did a great job expanding on these Foursquare ideas in his blog post

Three new social media myths that MUST STOP NOW

A few months ago I wrote a post about  The Five Social Media Myths that called out some of the mis-guided “rules” of the social web:

  • To be effective in social media, you must give up control of the conversation
  • It’s all about engagement.
  • Never sell.
  • Emphasize quality over quantity.
  • Social media is all about authenticity.

Some time has gone by and three more myths have creeped into the dialogue.  Humbly, may I suggest we also need to stop them too!

1) You can, and must, measure the ROI of social media programs.

This cracks me up. We have come full circle!

A year ago many A-List bloggers were suggesting that it was a waste of time measuring social media marketing campaigns because it would be tantamount to measuring the ROI of email. Now, some of them suggest that not only is it desirable, it is possible and necessary to measure the ROI of every social media initiative.

For these folks, I have to ask: “Have you ever really worked in a company that has a BUDGET?”

Let me state emphatically that it is critical to measure the results of marketing initiatives in some manner and that you must tie your efforts to the creation of shareholder value.  But many times it’s not practical to drive measurement all the way down to ROI because it may be too time-consuming and expensive to do so.  Many times a leading indicator such as sales leads or downloads can be a reasonable and cost-effective proxy, especially for small companies.  Don’t miss the forest for the trees. Sometimes simple measurements will do just fine — spend most of your time on the actual doing!

2) Your number of friends/followers don’t matter.

I recently observed this ridiculous Twitter conversation — celebrity-grade tweeters arguing over which of them cared less about the number of followers they had.

Last week Mari Smith left this comment on my post: “I’m with Guy Kawasaki on the two types of people on Twitter:  Those who say they want more followers and liars.”  That sums it up for me, too.  Chris Brogan also had the guts to write a blog post about the practical advantages of large number of followers.

If you’ve built your meaningful and relevant audience carefully, why wouldn’t bigger be better?  Why not learn more, make more friends, build more connections?

And if you’re on here to sell, developmental sales and marketing is usually a numbers game.  You connect with lots of people.  A small number of those become business leads. An even smaller number result in real business.

It’s an honor that a lot of great people care enough to follow you. Why be cavalier about it?

3) Every business needs to be on the social web.

Here is the most pompous tweet I’ve seen in a while: “If you don’t use the social web for your business, it’s not that you don’t understand the social web. You don’t understand your business.”

Excuse me?  The successful business owners I know are very smart, highly in tune with their customers, and have an extraordinarily good sense of what it takes to succeed.  While many businesses may realize tremendous benefits from the social web, I think we have to respect the fact that it might not be the wisest place to focus precious time and resources in every case.

  • If you’re selling Depends adult diapers, you should probably spend most of your marketing dollars elsewhere.
  • If you’re selling coal to electric utilities, you’re probably not going to tweet your way to success.
  • If you’re in a down and dirty business like buying and re-selling scrap metal, neither suppliers nor customers typically even have computers.
  • In some nations and cultures, marketing through the social web may be less effective than in Western business models.

Let’s use common sense and resist the temptation to force-feed any communication channel on anybody.  And if we’re in a consultative role, we need to respect the inherent wisdom that resides in experienced business owners and listen more than preach.

So that’s a take on the latest mythologies on the social web. What’s your view?  Any I missed?

Guy Kawasaki is the devil

Before I convince you that Guy Kawasaki is the devil, let’s look at his secret identity as described in his “official” bio.

Guy Kawasaki is a managing director of Garage Technology Ventures, an early-stage venture capital firm and a columnist for Entrepreneur Magazine. Previously, he was an Apple Fellow at Apple Computer, Inc. Guy is the author of nine books including Reality Check, The Art of the Start, Rules for Revolutionaries, How to Drive Your Competition Crazy, Selling the Dream, and The Macintosh Way. He has a BA from Stanford University and an MBA from UCLA as well as an honorary doctorate from Babson College.


The man could probably get a job anywhere.  And yet his chosen occupation is Twitter Tormentor as he pays a staff of people to blanket us with tweets like:

Guy Kawasaki GuyKawasaki

The wild and rampant sex of flowers

How to sell socks

How can sugar explode?

How to make a shrimp from a bendy straw

How to reprogram your brain in 5 days

Booty-popping frogs. Eat your heart out Beyonce

Guy’s content is like a never-ending game of Trivial Pursuit and he somehow lured 253,758 people into his private world of tweet hell.  Why Guy, why?

The truth!  Do you have a plant sex fetish?

Why is it so important to teach us how to sell socks?

Shouldn’t you be doing something more important than bending straws into crustaceans?

While this constant barking on my Twitter stream is somewhere between annoying and obsessive, I can’t look away.  I’m under his spell.  Is he REALLY re-programming our brains? Is it that impish, Bieber-like smile? Could it be the frog booty?  I don’t know, but damn you Guy Kawasaki!!  Damn you for being the most eclectic and confounding personality on the tweet stream!

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