Archive for July, 2011
The Great Ghost Posting Scandal
Jul 26th
I recently had an experience here on {grow} that sickened me. I feel betrayed and I think it illustrates another example of the whacked-out SEO ethical approaches in our business as Google juicers search for the Almighty Backlink.
Earlier this year I was approached by a guy named David Murton to do a guest post for {grow}. I would say I get at least 2-3 requests like this every day. The ones from obvious spammers or people trying to get product placements are typically easy to spot but David seemed sincere in his request to get exposure for his writing.
I didn’t know him and responded that guest posts are reserved for people who are active in the community. If somebody is active in the comment section or makes a reasonable attempt to connect with me on Twitter, I’ll certainly support community members in any way I can, including a guest post opportunity if appropriate.
David started showing up in my conversation stream so when I received a list of possible blog post ideas from him I was receptive. The ideas seemed unexceptional and I challenged him to dig deep and come up with a post that only he could write … the advice I give to every blogger, in fact.
Forsooth, the post arrives
A few days later, I received a finished post with a note explaining that he took my advice and ”took a risk” with his writing. The post was highly original — in the form of a Shakespearean play. I thought it was too long so I challenged him to tighten it up a bit. He was a little defensive, wanting to protect the integrity of his writing, but did a good job on the final product.
I ran the post, “A Classic Take on Social Media,” April 8 with his requested backlink to his online business cleverly embedded in the copy. The post received several nice compliments from readers. His response in the comment section: ”Glad you liked the post, it was a real pleasure preparing this one!”
That was the last I thought about it until last week when I received a cryptic comment on this now four-month-old post. “I’m glad most of you liked the post. I’m the guy who really wrote it. My name is William Harwood and I was paid $50 for it.”
I contacted Mr. Harwood and said that if he was claiming that David Murton was fraudulent, he better back it up. He folllowed with more than 20 emails, proving the authenticity of his piece and exposing at least six other examples where David Murton had claimed authorship of a post that was not his own work on various blogs. He also presented an example where David’s business partner seemed to have similarly duped Ari Herzog, a frequent commenter on {grow} and a blogger I admire.
Ultimate douche-baggery?
As I pieced together the facts, here is what appeared to have occurred. William had been employed as a freelancer to provide content to Skyvision Enterprises, a company involved in a number of SEO services including building backlinks through well-placed content. Mr. Murton purchased content from this company but presented it to me, and apparently other bloggers, as his original material.
When William Harwood googled his writing to see if it had been used anywhere, he found David taking credit for the ghost-written work, which he characterized as the ultimate “douche baggery.” Although he had been paid for his work, he understood it was to be used anonymously in corporate blogs and publications.
I spoke to one of the owners of Skyvision, Greg Asseff, and he seemed sensitive to the situation and apologetic. His job, he explained, was to match business needs with content but what happened after that was out of his control.
I also reached out to David Murton, and after several days, I received an email explaining “I don’t try to mislead anyone, especially people that I work with. As you can see in William’s comment, he freely offers that he was paid for writing this article – I never tried to deceive or take advantage of anyone.”
I responded, with this request: “Here is all I need to know. Why is it Ok for you to present this to me as your original writing — and take credit for it as your original writing — when it clearly was not? Do you think this is an honest business practice? Is it worth deceiving me — and apparently many others — to get a link?”
I have not received a reply.
The ghost blogging debate
I’m actually OK with ghost blogging under certain circumstances. I think it fills an important role for busy executives (especially those who are not good writers) and the community explored that topic in the post Can you out-source authenticity? I also had a lively debate with Mitch Joel about it.
The community feedback from these dialogues helped create an outstanding list of best practices for ghost blogging .
So I’m not saying ghost blogging in our world of content marketing is wrong per se, especially with the guidelines around transparency provided in these posts.
But here’s the one principle that can’t be compromised in business. You. Can’t. Lie.
In this case, I was deceived. You were deceived. And here’s the message I would like to send to everyone in the business of chasing backlinks. Please, look at what you’re doing. If your primary business objective is to create SEO gold through deception, just think about what kind of a business environment you are creating. Is this something you are proud of?
The world of blogging and SEO seems to be in its own little world where the rules of business integrity often don’t apply. We seem to have an attiitude of “well, that’s just the way it’s done” without considering the moral, legal and ethical ramifications of our daily business practices.
Are we disconnected from ethics?
I’ve been employed in business for nearly 30 years. I’ve worked in Fortune 100 companies, start-ups and everything in between. I have faced gut-wrenching ethical situations with vast legal and financial consequences. In other words, I’m not naive.
But when I see the daily trove of SEO bullshit that comes across my desk I just think WTF? What is this blogging business about? What are we allowing — encouraging — as SEO professionals and marketers?
In this specific case, I am going to delete the Shakespeare post. I thought about various options but that just seems to be the cleanest option. I’ll leave it up until the end of July because it is relevant to this article. It’s kind of like looking at the wreck before it is moved to the side of the rode.
I’m not going to stop trusting people, but I guess I have to be more careful accepting content from people I don’t know well. I will also be able to link to this post as a cautionary tale to future guest bloggers.
Does this re-open the whole ghost blogging debate? What’s your take on this situation? Would you have handled it differently?
Addendum: Based on the feedback in the comment section, I decided to not delete the original post, but amend it to acknowledge William Harwood as the author.
Social media feedback as customer prophecy
Jul 24th
My wife and I decided to celebrate for no particular reason at a favorite restaurant. When my wife went to the restroom, I checked-in on Foursquare to pass the time. When I “checked in” to this location, I was surprised and delighted to see a review from one of my best friends pop up on my screen. What a coincidence. He had been to the same restaurant within the same week. Here was his review:
“This restaurant has always been a family favorite but the service has really gone downhill. I’m convinced the management and staff don’t even care any more.”
Wow.
My friend is a very kind and patient man, so the service must have been absolutely horrible for him to leave a review like that!
My wife returned to the table and after 10 minutes we still didn’t have anybody take our drink order. Normally, I would have been engaging in conversation and probably not even notice this delay but now my Spidey Senses seemed to be tingling and tuned to the service level.
It occurred to me that I was now EXPECTING poor service because of my friend’s review. The review had the potential of becoming a self-fulfilling prophecy. Whether we had a good waiter or not, I was now closely watching for signs of problems.
“Don’t you think the service here is slow tonight?” I asked. “I would really like to order a beer.”
“Well, maybe,” my wife responded. “But I’ve noticed that the waiter had a lot of tables getting their food at the same time, so I think this is probably normal.”
She had not received the same influential message that I had, and so had a totally different experience with the restaurant. She was looking forward to a nice meal at a bustling restaurant. I was looking forward to slow service.
This is how the power of online customer feedback can work for or against a business at any given moment. I had not seen my friend or spoken to him about the restaurant. Yet his power of influence was now extending beyond space and time, to me and who knows how many others? This is a new kind of “conversation,” isn’t it? Asynchronous, permanent, searchable … and powerful!
I think this also speaks to the role of social media as a rapid catalyst for change, service, and continuous improvement.
If the restaurant had been attentive to my friend in the first place, they never would have received that negative review. It’s possible that they don’t even know the review exists. And if they don’t address any core problems they’re experiencing, the reviews will continue to pile up to the point that they won’t know what hit them.
Social media is like a Darwinian catalyst. Businesses better adapt, adopt and become the “fittest” because the societal pressures through self-publishing and reviews like this is unprecedented and unrelenting.
With the emerging ubiquity of smart phones, the Internet surrounds us. If I had seen the review before I entered the restaurant, maybe I would have avoided it altogether.
How are you and your customers handling negative reviews? How would you correct this situation if you were the restaurant I visited?
The Tao of Twitter in Action
Jul 23rd
I knew my book The Tao of Twitter could help a lot of people de-mystify Twitter but I never expected the out-pouring of praise and connection that has occurred with the book.
This week, I received a very touching gesture from somebody following the path.
But first I should explain that although the Tao of Twitter covers hundreds of tips, tricks and shortcuts, the first half of the book is devoted to the MINDSET needed to succeed on Twitter, and on social media in general. I’m convinced that behind every social media success story and case study, there is a pattern, and it is a pattern that most people and businesses MISS!
The path starts with Targeted Connections. If you don’t surround yourself with people who are interested in you and care about you’re doing, you’re wasting your time. Some purists will tell you numbers don’t matter. Well, they do. You just have to surround yourself with folks in a systematic and smart way, as described in the book.
Next, you have to deliver Meaningful Content. It doesn’t have to be a PhD thesis, but you need to get into the habit of sharing quality content and engaging with followers regularly.
Finally is Authentic Helpfulness. This is the catalyst that keeps these new relationships going.
One reader decided to put the Tao to the test. Here is a message I received this week.
Mark,
I was inspired by your book and wanted to practice Authentic Helpfulness. I decided to do a few Twitter background pages for you that are based on the feel of your book cover.Happy to make tweaks or revisions if it’s close to what you want but not exactly. Feel free to use or not — it was a fun exercise to try.
Thanks so much for your insights. They reinforced a lot of how I have approached Twitter and provided some new ideas to try.
Carl Brand
Senior Graphic Designer
Bush Industries
@MyVogonPoetry on Twitter
While this is certainly a very thoughtful and generous gesture by Carl, it is very typical of the warm feedback and appreciation people have shown for the book.
I’m really proud that the little book is creating a movement of people who are realizing powerful personal and business benefits by making a few adjustments to their approach. I literally hear success stories every day. It has been a very, very rewarding experience.
So if you’re already “getting your Tao on” — THANK YOU. If you’re uncomfortable with your progress on Twitter, this might be the best little investment you will make.
Keep those comments and success stories coming!

Take the Mystery Out of Twitter!
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You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

