Always measure your social media effort. Except when you shouldn’t.
Mar 6th
Matt Ridings is one of the most intellectually challenging and entertaining friends I have made on Twitter. During a recent debate on {grow} about social media measurement he chimed in with such a smart counter-point that I wanted to provide it as a feature for the entire {grow} community …
Guest post by {grow} community member Matt Ridings
Social media measurement. This is a seemingly simple issue, with a complex point. Or perhaps a “nuanced” point is more accurate. I’m obviously a believer in data, it’s a big part of what I’ve done over my career. So to be clear, trying to measure whether something has a meaningful impact is something I am in support of. And you should always measure … unless you shouldn’t. Here is what I mean …
1) Spreadsheets should never be a substitute for business instincts. Too many fall back on spreadsheets as means to avoid risk and accountability. Thus using ROI is an excuse not to move forward with something they don’t understand.
2) Sometimes there is no ROI to measuring ROI. Just because something *can* be measured doesn’t mean it *should* be measured. If the cost of trying to measure an activity outweighs the gain of the activity itself, or eats too far into that gain then why would you measure it? It doesn’t mean there was no gain, it means you have to make a decision based on more than spreadsheets as to whether you can mentally correlate enough benefit to quantifying the activity to continue doing it.
3) Understanding appropriate time horizons and objectives is critical. Numbers mean nothing if you aren’t balancing them against proper expectations. If you don’t have a solid, educated theory as to how long an activity should take before it starts showing its full benefits (in a relationship driven economy the long tail activity becomes the norm so this becomes even more critical) then how can you know when to make a decision to stop or increase that activity?
4) Achieving a return on an activity is meaningless without a knowledge of the return on activities you *could* have been doing. Companies have limited resources, they can’t do everything, so they have to maximize those that they undertake. Getting a 20% return on something is a failure if you needed a 40% return to make it a viable alternative to some other activity that gets 30%. So “achieving an ROI” isn’t the same thing as “achieving success.”
5) Understanding the impact of measurement, both positive and negative, is also critical. Measurement itself impacts the behaviors and decisions inside the organization. How does the measurement motivate or impact the individuals? Does it do so in ways that are beneficial to the customer or in ways that benefit the company in the short term but cut its throat in the long term?
I’ll stop there, but the point is basically “It’s not whether you measure, it’s whether you understand what to do with it.”
Agree? Would love to hear your thoughts on “rational measurement!”
Matt Ridings, aka @techguerilla, is the co-Founder and CEO of SideraWorks, a new Social Business consultancy founded with Amber Naslund.
My five biggest blogging mistakes
Mar 4th
I am creeping up on 1,000 blog posts — I’ve probably blogged “a bible!” So I’ve been reflecting on what I would have done differently if I had to start all over. Here are some mistakes I’ve made, and sadly, in some cases, continue to make …
1) Pre-occupation with numbers. It takes time, patience and hard work to find your voice and build a successful blog. I am not good at the patience part. I thought I was writing some good stuff and was frustrated that nobody was reading it. I became pre-occupied with adding my blog to directories and other schemes to drive “traffic.” What a waste of time. There are no shortcuts. If you really want to build community, you have to do it one reader at a time. Give people a good reason to be there and then love them for it.
2) Trying to copy success. When I arrived on the blogging scene I looked around and found a few people “doing it right.” Basically, all paths lead to Chris Brogan, right? So I tried to be Chris, who was posting like 3-4 times a day. I nearly killed myself. trying to be somebody else. It was a rookie mistake. You have to find your own path, your own voice, your own wisdom and path. Trying to be somebody else is precisely the wrong way to be original!
3) Being a marketer instead of a blogger. I grew up in traditional big American companies. Marketing was about developing a “message” to the “target.” And that’s the way I started to blog. I was trying to fashion a “message” for an “audience.” This bored me and the blog was going nowhere. So I started to relax and write about things that interested me, to show a little more of my personality, and to take risks creatively and intellectually. Something magical happened. Instead of me finding my audience, my audience found me. And that’s a big difference.
4) The posts that don’t work. Here are the characteristics of posts that really work: short, direct, timely, useful, with an element of humor or entertainment. After much trial and error, the posts that don’t do as well are cerebral, long (over 1,500 words), and video posts. I’m not saying that I’m going to discontinue doing cerebral posts or video blogs, but they seem to fall flat compared to my usual blog posts.
5) Not being active on the blogging scene. I love blogs and bloggers. I love the fun, exchange of ideas, debate, and friendships that form. And really, that is how I built my blog in the first place — by being active in this global blog community. Regrettably, I have been largely absent for the past nine months. The new book was an ambitious project because it covers an entirely new subject — social influence as a commodity — and it took a lot of research.
The result is, I have basically had two full-time jobs for the past year. One of the casualties has been my blog reader, which is now swollen with untapped wisdom. I know this has made a difference because many of the {grow} community regulars don’t come by my blog like they used to … because I don’t visit them. These lively blog community debates are happening without me and I miss being part of it.
The other contributing factor is that my social media presence has just kind of gone whacko. Blog readership grew 400% between 2009 to 2010 and another 300% from 2010 to the end of 2011. How do I give personal attention to all of these readers and their blogs?
The cruel irony is that the more successful you become on the social web, the less social you can be. All the best practices that bring success in the first place go out the window. I am fortunate to have you as a reader and I never take that for granted. I just can’t repay the favor like I used to. Arrrgh.
Any way, those are some of my lessons learned. What mistakes have you made, or what would you have done differently? Please share your contribution to the discussion in the comment section!
Google Food. A {growtoon}.
Mar 2nd
Join the growtoonists each Friday for a humorous take on marketing, social media, and current business events.
Kacy Maxwell is a guy who loves his work, family and a good challenge. See more of his cartoons at EverythingIsMedia.com.
Punterest: It’s kind of like pins, only funnier.
Mar 1st
My friend Reza Malayeri likes my sense of humor. He’s the only one, really.
So I’ve created a new app for him and I’m debuting it today.
Punterest. The place where everybody can pin their puns! Like this:














You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

