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Your brain is wired for Facebook (really)

May 27th

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There is mounting evidence that social networking sites like Facebook tap into a need for connection that is embedded in our DNA.  We may be actually chemically-predisposed to wasting time on social networks.

A recent post by David Rock, author of Your Brain at Work put it this way: “The brain network that is always on in the background is a region involved in thinking about yourself and other people. This network is so ubiquitous it has been labeled the ‘default network.’  When not doing anything else, the brain’s favorite pastime is to think about people. One study showed that inactivity for just two seconds switched the default network back on.

“Many studies have emerged about the importance of human social interactions to our well-being. We know that social rewards light up the brain’s reward circuits more than non-social rewards, and that social threats, such as feeling lonely or ostracized, light up the threat center more than non-social threats. We’ve even seen that social pain, like being left out of an activity, lights up the same regions as physical pain.

The University of Chicago recently conducted one such study and found social networks to be more addictive than cigarettes and alcohol.

Neuro-Facebook

The bottom line is that the easy and ubiquitous access to electronic connections ignites our brain and creates an addictive formula that keeps people coming back.  It creates intoxicating rewards with little risk.

Facebook is brain crack for a generation.

The smart folks in the gaming business have known this for years. The average World of Worldcraft player spends six hours a day playing a game.

In the long run, this may be the real business benefit of Facebook for many companies. Not ads.  Certainly not accumulating “Likes.” But finding ways to get people to spend increasing amounts of time with their brand … even in an addictive way.

The new economic battlefield

Today, engaging with a brand on Facebook can be mildly interesting.  But isn’t there an opportunity for so much more? Think about this. Facebook must get you to spend more time on its site (to collect personal information and sell you ads). Companies, who are tuning in to the psychology of Facebook, will be finding more and more compelling ways to get you to spend that time with them.  The Attention Economy. This is the new battlefield.

I have yet to see a brand Facebook page that involves me to the point that I can’t wait to come back the next day.  But certainly that is coming, right?

What do you think?  Have you seen any companies effectively getting you hooked on Facebook?  Something more than a short-term contest? And what are the implications when they figure this out?

Link to Your Brain at Work is an affiliate link.

Facebook marketing, psychology of facebook, psychology of social media

Did Facebook Jump the Shark? A {growtoon}.

May 25th

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Join the growtoonists each Friday for a humorous take on marketing, social media, and current business events.

Kacy Maxwell is a guy who loves his work, family and a good challenge. See more of his cartoons at EverythingIsMedia.com.

kacy maxwell, social media cartoon, social media humor

So much for authenticity

May 24th

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Authenticity, authenticity, authenticity.

That’s probably the most popular characteristic we prescribe for social web success, and by far the most mis-used, too — and I have an example to show you why.

I attended a social media conference last week filled with a star-studded cast of A-Listers.  I was eager to see them in action.

I learned a lot, but one of these super-hyped speakers really disappointed.  His presentation was profane, vulgar, and chauvinistic.  The content, which gave such tired advice like “be human” and “word of mouth marketing is powerful,” seemed to be just thrown together.  It was one of the worst presentations I’ve witnessed in my career.

By the body language of the people sitting around me, I sensed I was not alone in this sentiment. About a dozen people got up and left the room after the first 10 minutes.  I stayed to watch the train wreck.

Two interesting things happened next.

First, I checked the Twitter stream, thinking that this guy was about to be impaled by a sophisticated audience.  Here is a selection of tweets following his speech:

“XYZ rocked the room!  Wow. What a presentation!”

“XYZ just showed why he is at the top of his game. I am blown away.”

“I have seen XYZ speak several times and he keeps getting better and better.”

What???  Really???

Was anybody authentic?

I knew one of the people who Twitter-gushed over his presentation, and I asked her to explain her assessment. This is what she had to say:

“I didn’t really get anything out of the presentation, and yes, I can see that it was offensive.  But I was trying to support the conference organizers by tweeting positive things and hopefully getting the conference to trend. I guess I think that if you don’t have anything good to say, why say anything at all?”

The second observation was that there were no public Twitter complaints about the presentation. Not one. I found this mystifying but realized that I had not tweeted anything negative either.  I didn’t want to embarrass the hard-working conference organizers. I’m also very aware that I have a very engaged audience and when I tweet something it tends to reverberate, sometimes in unexpected ways.  So I do self-edit and try to set a positive tone.

I can imagine when this guy came off the stage and checked the Twitter stream he would conclude that he just gave the best speech of his life. And, in a way, I helped reinforce that, didn’t I?

So much for authenticity , huh?

What authenticity are we talking about here?

It got me thinking about the social dynamics at work. Here is a definition of authenticity:

The quality of being genuine or not corrupted from the original.

Now in this little episode, there was very little authenticity expressed through the sentiments on the social web.  I didn’t express my genuine thoughts.  My friend didn’t express her genuine thoughts.  I’m guessing many people in the room held their true sentiments in check.  Ironically the only authentic person in the whole scenario was the speaker, who was authentically ineffective.

So does social media authenticity really mean to be genuine … but only when the sentiment is positive?

I don’t think so. Here is another way to look at it. My friend and I WERE true to our principles and our public agendas.  The time wasn’t right to complain or disclose our true sentiments. It would be needlessly hurtful, at least in our judgments.

The “authentic persona?”

While authenticity means being true in every way, that is just an impossible standard and it’s not what people expect any way.  I am not going to come on this blog and say “I am farting constantly today” even though that might be congruent with my nature at that moment. Who needs to know that?

As individuals and brands, the best we can hope for is to be authentic personas, an ideal that we display for the world to see.  It’s not necessarily true.  It’s certainly not accurate.  But I believe it as close to “authentic” as we can hope for. Be yourself. Only a little better.

Be who you promise to be to your tribe, not necessarily who you are.

After hearing “authenticity” being drilled into your skull through 90% of the posts you see on the social web, this idea might seem like a shock. But it drives me crazy when I see people demand that we be authentic, when in fact, nobody is.  And that’s perfectly OK.

Right?

authenticity, social media etiquette

Punching through blogging barriers to find business benefits

May 23rd

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I received the coolest email the other day. One of our {grow} community members, Raman Minhas of the U.K., wrote about his struggle over FOUR YEARS to get any traction for his blog — and then finally, it worked!  I loved his inspirational story because I think it reflects the pattern of emotional turmoil many of us go through as bloggers. See if you agree … 

 By {grow} Community Member Raman Minhas

I would like to share my difficult journey as a blogger.

Hope

Four years ago, I started writing about the industry I worked in, biotech.  I dutifully wrote about commercial issues affecting the business and my frustrations of the complex R&D process (a new drug can take up to 10 years and over $1 billion to develop).

I worked hard to provide insightful posts that I would “push” to my network of around 1,000 email subscribers each month. These folks had not necessarily “opted in” for my blog, but since the unsubscribe rate was always less than 0.5%, I figured it was OK.  It also seemed like a good way to stay in touch. I was getting around 300 hits per month, but there was NO organic growth of my readership no matter how hard I worked.  After a few years, I felt like I was spinning my wheels.

Disenchantment

Without any positive feedback,, the blogging process became wearisome and I came to dread the “time of month” to write.  When I was at a very low point, I was inspired by Mark’s post, “Ten reasons to blog – even if nobody reads it.”  That kept me going for a while but I still wasn’t happy.  I had to find a way to push through these blogging barriers or it could not last. So after a couple of years of struggling, I performed an internal review last summer and decided to re-focus on a more interesting topic, medtech. A subtle change, but I’d previously spent six years as an emergency room MD in the UK and was more comfortable with medtech (devices, diagnostics, IT) than the abstract chemistry of new potential drugs.

Re-focus and renewal

With a clarification of my niche, my focus became much clearer.  I found I could write more easily and many more topics came to mind. Writing finally became enjoyable! Through the medtech theme, I was also able to connect to my interests in entrepreneurship and value investing. This was such a breakthrough. Slowly, the page hits began to grow — perhaps readers gauged more passion and a renewed sense of energy in my content? And the blog was starting to get NOTICED.   I was invited to present at an industry networking event on the use of blogging in our industry. This was a small audience (around 60) but highly relevant. It was a milestone for me!

Finding my voice 

Slowly I was finding my blogging “voice” and with this positive feedback, my confidence grew.  I decided I needed to work on being more consistent and that I needed to grow my engaged network of readers.  As my blogging changed, my audience changed too. I was now getting picked up by important medtech CEOs and investors.  I decided that to grow the blog I needed to write at least weekly. This felt daunting.

Finding the time

Here was another barrier. Would I have the time to keep this up?  Would I have enough to write about? I decided that I needed to make the time and this needed to be central to my business.  My wife and I have been blessed with two wonderful boys: one is 4 yrs old and the other is just 11 weeks old (sleepless nights). But we decided together that I was going to go for it and I learned to make the time and started posting weekly, without much trouble.

Traction 

This new consistency seems to be working. I can see the page views and readership grow!  By the end of last month, the blog got its highest number of monthly hits ever — over 800.  I was energized! And through the first two weeks of this month, I’m on a pace to exceed 1,000 hits.  Along the way, I have also been working on the look and feel of the blog to to reflect the new focus and concerted effort.

Part of my strategy to attract a meaningful and engaged audience was to connect to people on Twitter. Although I’ve been on Twitter since 2010, I had not been very active and only had a handful of followers.  I became a disciple of The Tao of Twitter and it is paying off.  By January I hit 200 followers and my quality Twitter audience has now reached 350 just a few months later.

The Pay-off!

The connections I am making through Twitter and my blog are remarkable. Here are a few of my recent social media victories:

  • Through these social media channels alone I was asked to attend an important two-day conference and moderate a panel on commercializing medtech. This is fantastic exposure for me and my business. Another breakthrough!  To be authentically helpful, I am using my social media channels to give the conference exposure. I’m helping the organizers with sourcing medtech CEOs from my own network for other panels in the conference. It’s a win-win-win for the conference organisers, medtech CEOs, and me.
  • One of my recent posts, “8 Lessons from Medtech Entrepreneurs…” was picked up by another organization and it was put up on the front page of their website as a news item. Hits to my blog went up. It was so successful, they asked if my posts could be a regular feature on their site. Of course, I said yes.  One of the CEOs from a high-profile company commented on one of my posts and subsequently introduced me to one his VC investors (a very influential group within my target audience).
  • Last week I had coffee with another CEO whose company I’d mentioned in a post. This was only our second meeting and we’re already discussing ways of working together. Things NEVER used to move this fast.  It’s as if the blog is a non-invasive, trust-building, relationship booster.
  • At an event in February this year, I met a medtech CEO for 5 just minutes. But we have had the chance to continue to get to know each other through the blog and emails. He emailed me: “Keep the blog coming, I’m an avid follower.” He’s been in the medtech industry for 25 years. Like I’d have ANYTHING to teach him?!

I have learned a lot along the way.  Patiently and steadily build rapport and trust with your readers.  Write about your passions. It takes time to find your blogging “voice.”  Authentic helpfulness and reciprocity go a long way.

It took me four years, but it is finally working. I have so much yet to learn but I wanted to encourage you to stick with it, have courage and continue to push yourself.  If I had quit years ago, I would not be realizing these fantastic benefits today.

Raman Minhas is a medtech enthusiast, working with entrepreneurial companies. He also invests in medtech stocks, using a value based approach, and blogs at Medtech Value Investor.

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