The ABCs of selling. A {growtoon}.
Dec 23rd
Join the growtoonists each Friday for a humorous take on marketing, social media, and current business events.
Kacy Maxwell is a guy who loves his work, family and a good challenge. Follow him on Twitter: @KacyTheDude
They told us so. An amazing film of the future.
Dec 22nd
If you can’t view the video above, please click here.
This 57-year-old film, recently unearthed by GE, might be the most interesting five minutes you spend all day. It predicts our current technology with uncanny prescience. Among the innovations correctly predicted in this film are:
- DVR
- refrigerator ice-maker
- baby monitor
- Skype
- iPad
- flat-screen, 3D television
- the personal computer
- missile defense system
- and the cell phone.
This charming bit of history was just discovered in the GE archives. It was originally produced to coincide with GE’s “Diamond Jubilee,” or the 75th anniversary of the development of Edison’s lamp in 1879.
It’s hard to get my head around how accurate these predictions were. If we made a film today about 2068, how much do you think we would have correct?
Marking the 100th anniversary of the PR profession’s identity crisis
Dec 21st
I started my business career as a public relations professional 30 years ago. Since then I have morphed into new careers like sales, marketing, business development, consulting, and teaching, but there is a little piece of my heart that will always belong to PR.
So I’m disheartened that the same tired questions about “what is PR?” that swirled around the profession when I started three decades ago are still taking up space today. In fact, nearly 100 years ago the first definition of public relations was issued and its practitioners have been in a state of chronic paranoia and self-psychoanalysis ever since.
Public Relations is the Woody Allen of business professions.
Here are three questions that need to be given a rest!
1) Is PR really a profession?
Of course it is a profession. The only people who wonder if it is a profession are the people actually IN the profession. Calm down. Yes. People take you seriously … except when you keep asking these questions!
2) What is PR?
Edward Bernays, a colorful bloke generally accepted to be the founder of public relations as a profession, defined PR in the early 1900s as a
”management function that tabulates public attitudes, defines the policies, procedures, and interests of an organization followed by executing a program of action to earn public understanding and acceptance.”
Since that statement 100 years ago, the PR business has continued to struggle with their chronic identity crisis. At the first World Assembly of Public Relations Association in 1978 the agenda was figuring themselves out. The delegates issued a definition of their craft: “the art and social science of analyzing trends, predicting their consequences, counseling organizational leaders, and implementing planned programs of action, which will serve both the organization and the public interest.”
Honestly, that is pretty close to the Bernays definition, isn’t it?
And it continues. Late in 2011, PRSA launched the “Public Relations Defined” initiative, “a collaborative, industry-wide advocacy campaign to modernize the definition of public relations.” They received more than 1,000 submissions. This week, PRSA announced it needed more time to come up with the definition.
Are you kidding me? We still don’t have an answer after 100 years?
3) Should there be a PR discipline at universities?
… and should it be in the business school or journalism school? Again, let’s just go back to what Bernays had to say about this 100 years ago. He envisioned PR to be a blend of personal communication, mass communication, psychology, research, business, and journalism.
This is a unique educational profile so yes, of course, there should be a unique curriculum to go with it.
Should it be in the J school or the B school? Well, where are the most jobs? Business. Then put students in the business school so they can be immersed in this world and make the connections they will need to find employment and thrive.
Now I’m sure I’ll get lots of comments from PR professionals who say I just don’t understand, but really folks … is PR so complicated that we need to debate these questions for 100 years?
Technology changes and best practices shift in EVERY profession but that should not prompt an on-going identity crisis. Doctors are still doctors. Engineers are still engineers. And despite the advent of social media (which makes PR more valuable than ever by the way), PR is still PR … pretty much the way Bernays defined it 100 years ago.
The profession needs to get off the psychoanalyst’s couch, end this wearisome dialogue, and stand confidently as a vital part of a modern organization’s management team. Right?
Sometimes not having a strategy is the best strategy
Dec 20th
The importance of strategy is woven into the fabric of every consultation and class I teach. I shout it from the mountaintops. And yet, sometimes I break my own rules … and with good reason. In a fast-changing competitive marketplace, sometimes not locking into a strategy is the best strategy.
I have an entrepreneur friend who said that his start-up company has a different direction every three months. On the surface, that may seem extreme, but when you are a small company, even something like gaining a new customer, hiring a new employee with special skills, or a sudden move by a competitor can dramatically create a course correction.
One of the most costly mistakes you can make in business is brilliantly executing an obsolete strategy.
In my particular field, the dynamics are changing tumultously. Right now, building a competency in social media marketing is barely-controlled chaos.
2011 was really a year of “wait and see” for me. And I’m glad I took this approach. It was uncomfortable in some ways but I needed to just let things unfold to see what monetization opportunities would emerge. Here’s what happened:
Although I have been teaching at the college level for several years, the demand for my services shot through the roof in 2011. I was flexible enough to embrace opportunities that didn’t exist at the beginning of the year.
My consulting business shifted dramatically from multi-million dollar companies to multi-billion dollar companies. I think this is where I am more comfortable, but it means I would have to risk more by taking on fewer, larger clients. And can I find the right resources to help me scale in this way? Some big strategic decisions will have to made for 2012.
The speaking schedule also shifted quite a bit in 2011. I evolved and matured as a public speaker and learned that I am very good at this. Do I want to grow the speaking side of the business? The trade-off with travel — is it what I want? I’ll have to bring focus to this area in the next year.
The Tao of Twitter, was released in February 2011 and was a surprise hit (at least to me!). My second book will be released by McGraw-Hill in March and the publisher is expecting big things. This is going to throw me into a new public spotlight and undoubtedly open up more writing opportunities. Should writing books be an emphasis going forward?
And then there is {grow}. Blogging is the favorite part of my job but I have done a poor job monetizing the property, at least directly. I have a new video series coming out in January and a few other ideas but I have definitely sub-optimized these opportunities.
This is a round-about way of saying that it was a very good strategy to NOT have a strategy in 2011. None of these opportunities would have been fully available if I had decided early in the year to wed myself to one defined path.
Now, I need to be clear that although my strategy was in flux, being fully aware of my core competencies and points of differentiation were not. That’s an important distinction. In a dynamic marketplace, remaining open to strategic shifts is OK but it only works if you are clear about how you uniquely create value.
So I’m going to spend a little quiet time over the next few weeks assessing my opportunities, combining them with my passions, and defining the best monetization path and focus for the next six months. Even now, I don’t think I want to lock in completely. Is there even such a thing as a long-term strategy any more?
That’s the way things are playing out for me. What is the role of strategy in your company? How has that changed with the increasing speed of business? How do balance the need to stay numble with the benefit of a strategic plan?










You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

