The Other Woman. A {growtoon}.
Nov 24th
Join the growtoonists each Friday for a humorous take on marketing, social media, and current business events.
Kacy Maxwell is a guy who loves his work, family and a good challenge. Follow him on Twitter: @KacyTheDude
Key to digital marketing success? Be less digital.
Nov 23rd
One of the things that distinguishes me in the world of social media blogging is that I am old … at least old enough to remember how things used to be before we were digitally tracked, sliced, diced, priced, immersed, consumed, and tethered to these social platforms.
I was working in sales and marketing before Facebook … before email … even before computers. And you know it wasn’t THAT long ago that business relationships were built through a firm handshake, a trusting friendship, mutually-shared experiences, and trust.
And then, sometime in the late 1990s, your company probably took all its order forms, sales brochures, and customer service policies to a strange person called a web developer and said, “turn this into a website.”
We could have hardly realized it at the time but we were creating a layer of digital distance between ourselves and our customers that would only become more tangled as layer upon layer of technology was wedged between us. And it was a one-way ticket.
Sure, it was efficient. Administrative costs went down and customers had the convenience of placing orders through our new machines at any time of day or night.
And yet, something was missing. The soul of business was reduced to computer keystrokes.
I thought a lot about this as I was writing my upcoming book. As I was working on it, I had a chance to ask Dr. Robert Cialdini, the celebrated author of Influence: The Psychology of Persuasion (and one of my academic heroes!), what he thought it took to stand out in this increasingly bloodless, dense, and competitive digital world.
His reply was simple.
“Be more human.”
Doesn’t that seem ironic?
Being human, simply being ourselves, can create competitive advantage!
“One of the things I advise when I’m consulting in corporate environments is to accentuate certain features that may be deemed attractive and include them in personal bios — the about us categories and so on,” Dr. Cialdini told me. ”We should be including hobbies and how many kids we have, whether we’re hockey fans or runners, and so on so people can register a connection that they wouldn’t necessarily get online, but is typical of face-to-face contacts. Why not infuse those online contacts with the type of information that humanizes them more and leads to cooperation and rapport?”
Dr. Cialdini pointed to research at Stanford that revealed the importance of human connection:
“Participants were told they were going to negotiate through a problem as part of an exercise, but they were told that if no agreement could be reached, both sides would lose and neither side would receive credit for even in the exercise. When they had participants only negotiate via e-mail, 30 percent of the negotiations remained dead-locked and people walked away with nothing.
“However, in the instances where they had the participants exchange some personal information about themselves via e-mail prior to the negotiations the dead-locks dropped to 6 percent. So the general human tendency is to respond positively when we know something about them, when we see something similar to us, when we see humanizing features of that person’s persona available to us. Those things still work – even over the Internet or e-mail — but we have to do something to infuse those technologies with the same sort of information we might get in face-to-face interactions.”
Behind the Twitter avatars and Facebook updates, the text messages and the Skype conferences, people are the same. They still want to be acknowledged. They want to be heard. They want to cut through that digital distance and get to know you as a person.
Personally, I often struggle with infusing a whole lot of personal stuff into my content, but I do recognize the power of that. How are you doing it? Any ideas or best practices you would like to share?
The link to Dr. Cialdini’s book is an affiliate link.
Social media and guerrilla marketing case study
Nov 22nd
Can’t see the video above? Click here.
If you have attended one of my classes or speeches, you might have heard me tell the story about Nathan Dube and his “Destroy Your Printer Contest.”
It remains one of my all-time favorite case studies to demonstrate how you can move the needle and create some buzz — even when you have no marketing budget! Nathan also contributed a guest post last year with some of his guerrilla marketing ideas.
Although Nathan and I have been friends fro two years, I didn’t get a chance to meet him in real life until last week. It was a thrill to meet one of my favorite inventive marketers and I thought I would share our discussion, and his latest guerrilla marketing ideas, in this short video. I think you’ll enjoy it as much as I did!
Quit looking for the easy solution and do your marketing job!
Nov 20th
By Neicole Crepeau, Contributing {grow} Columnist
QR codes are failing. Users are rejecting the Like button and unfollowing brands on Facebook. And now a product beloved to many in the blogosphere, Triberr, has had to nix its most popular feature. What do all of these events have in common? You, dear marketer, and your refusal to do your job.
In October, Sean X Cummings blogged about the failure of QR codes. In part, it’s a lack of user understanding. But, as Sean argues, “Creative usage of a technical solution increases its viral potential and positive brand association.” The opposite is also true. When consumers repeatedly see a technical solution that offers little or no value, that wastes their time, they begin to have negative brand associations and avoid the solution.
Sean does a great job of laying out some of the ways QR codes can be used to add real value for consumers. That’s not how most marketers are using them, though. Instead, QR codes serve as a convoluted way to get to a website, when the faster way would be to just type the URL into your mobile browser.
As I wrote on {grow}, we are killing our customers with mediocre engagement. Now, even analysts like Brian Solis are predicting an “Impending Flood of Customer Unlikes and Unfollows.” Companies drank the Kool-Aid en masse, to the point where every company of any size seems to have a Facebook page and/or a Twitter account. They urge people to follow them. Then, once they have fans, they proceed to drive them away by posting largely useless or uninteresting content and making inept attempts at starting conversations.
Last month, I posted about Triberr and other tools that auto-tweet for users. In Twitter is dying—and it’s all your fault, I lamented the negative impact, the spam, that Triberr was putting into our streams. I even suggested that the best thing would be for Twitter to ban auto-tweeting.
I didn’t know that Triberr was in violation of Twitter’s Terms of Service, which apparently does ban mass auto-tweeting. It appears the Triberr founders didn’t know that either. Am I sorry that Triberr was forced to get rid of that feature? No. I stand by what I said. It was having a negative impact on Twitter. But I am sorry that it got to the point where Twitter had to step in, because it didn’t have to get to that point.
Bloggers were so thrilled with the idea of a nearly effortless way to get more visitors to their website that they gave up any oversight or ownership of their tweets. They used Twitter as a broadcast platform to pump advertisements for posts to their followers, without ever bothering to actually read what they were promoting. If bloggers had been a little more circumspect, using manual mode most of the time or perhaps limiting their tribes to a very small number of people, maybe the spam problem wouldn’t have driven Twitter to step in.
In all of these cases, marketers—or bloggers doing their own marketing—took a technical solution and misused it. They grabbed onto the latest shiny tool and started thoughtlessly using it, in the most simplistic of fashions.
Similarly, marketers and agencies have taken the lowest common denominator of social media advice available: put up a Facebook page and start sharing content and conversing. Apparently happy that it really wasn’t all that complicated, the majority put no effort into coming up with creative ways to use Facebook pages to add real value to their customers’ online lives.
I remember talking with my dad about littering when I was a kid. I explicitly remember him pointing out that one person dropping a piece of paper or a soda can on the ground wasn’t a big problem. But you always have to remember, he said, that it’s not going to be just one person. Always think about what will happen if everyone or at least lots and lots of people drop that soda can. Is that the world you want to live in? If not, then it’s your responsibility not to add to the problem.
Your business, your blog, it doesn’t live in isolation. When you choose to take the easiest path and the cheapest solution, just remember that there are thousands and thousands of other bloggers, marketers, and businesses putting just as little thought into their actions. When everyone is taking the mediocre approach, we get a mediocre ecosystem: a mediocre Twitter, a mediocre marketing tool, a mediocre social network. Consumers know mediocrity when they see it, and they reject it.
We reap what we sow. If you want a better business environment and more opportunities to engage with readers or customers, put a little thought into your work. Give a little forethought to the impact of your decisions. Quit looking for the easy solution and do your job. We’ll all be better off.
Neicole Crepeau a blogger at Coherent Social Media and the creator of CurateXpress, a content curation tool. She works at Coherent Interactive on social media, website design, mobile apps, & marketing. Connect with Neicole on Twitter at @neicolec










You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

