An insider view of social media research
Oct 13th
How is the Internet and social media affecting our lives, our families, our careers?
Lee Rainie, Director of the Pew Internet and American Life Project is leading the charge to help answer these questions and more.
Pew is definitely my go-to place for statistically-valid, well-crafted research on the Internet and social web. What a thrill it was to be on a panel with Lee last week and have a chance to interview him about new directions in Internet reseach. In this short video interview, Lee talks about …
- The Internet research that is making him go “WOW!”
- His thoughts on mobile apps replacing the world wide web.
- Three exciting new research projects including non-profit and churches, computational research using existing social media data, the future of the Internet.
Hope you enjoy the interview, and please share your thought ins the comment section!
Is it time for an anonymity movement to challenge Facebook?
Oct 12th
I‘m delighted to feature today a guest post from Gregory Pouy, one of France’s top marketing bloggers. This is his first post on an English-speaking blog and I’m pleased to bring his views to the {grow} community:
I’m a social media guy. I’ve been blogging for six years and have been on Facebook since its beginning in France. I’m very familiar with how Facebook has evolved. So, I guess you could say I “get it,” but to be honest, even to somebody like me, Facebook has become too complicated, and even frightening.
I’ve found myself thinking that even the most die-hard users must also find Facebook’s changes — while esthetically appealing — incredibly confusing.
Following your Facebook feed can become a part-time job! You can spend a whole night plowing through your recent timeline updates, hiding what you don’t want to see, configuring all of your privacy settings, reconfiguring who has access to each and every photos album … it is starting to feel like you are becoming your own website administrator.
When you realize that Facebook can remove all of the filters that you had previously defined and dig up old photos albums that you had deleted from your profile, you quickly realize how much trust you’ve put into this machine — and there is nothing you can do about it but stop using it.
For me, the changes with Facebook have made make me shudder, especially when I start thinking through some of the implications of the new direction they are taking.
Facebook ubiquity
Facebook’s announcements last week imply that EVERYTHING we do, say, listen to, eat, work on, play on … every detail of our lives .. will be shared, stored, and then dissected at the discretion of the Facebook algorithms. You might be thinking : “Wake up! There is nothing new, you’ve got to accept that anything online can be made public at any moment — even an e-mail.”
But having the ambition to display the whole life of their users is just insane. Take Spotify, for example! Sharing the music you’re listening to seems great, right? Just put yourself in the shoes of a shy 16-year-old guy; what is he going to do to impress others and fit in? He’s going to listen to the same music that everyone else is listening to, so as not to seem “weird” at all via his very public Facebook profile.
Imagine that he may stop listening to what he really likes because he will be ashamed to share his real taste in music, unless he is one of the rare users that figures out how to stop the feed from Spotify to Facebook.
Now take this concept and duplicate it for tastes in TV, movies, places to eat … maybe with just about everything.
There’s a significant difference in saying “I’m fan of” something to look cool versus having a machine checking everything that you actually do in real time. Big Brother? We’ve been talking about him for years and it seems like he truly is here.
Facebook is on track to homogenize society, which conversely, and ironically, may “weaken” the database that Facebook is building and the advertising targeting that they are offering!
We are boiling ourselves
Did you ever hear the story about the frog? If you put a frog in a pot of boiling water, it will jump out right away; the frog doesn’t want to die. If you put a frog in a pot of colder water, though, and slowly heat the water, the frog will stay until it dies (There are actual examples of this on YouTube if you really want to see that this is true).
We are frogs being boiled by Facebook. If Facebook had had the same privacy settings when it first started, people wouldn’t have joined or wouldn’t have joined for the same reasons. Now that they have, they stay and just let Facebook keep doing as it will.
We all have heard so many people say: “I’m going to delete my profile”, “Facebook is evil”, but yet they still seem to be on Facebook…
With the arrival of Timeline though, maybe this is a tipping point. My friend Loic recently explained on his blog how his 16-year-old son decided to delete everything from his profile because he was afraid of sharing his life details, especially when people can go back to the very first things he did or put on Facebook.
Loic’s son is not alone; I’ve already heard the same story from multiple other people and friends that are deleting everything or something, clearly a sign of intrusiveness gone too far…
Perhaps the answer to this dilemma is in China.
Facebook is prominent most places in the world EXCEPT for China (and Russia). Part of this is because of China’s censorship and national protectionism, but it is also because Chinese social networks are very different. When I was in China to understand how and which social media networks work there, I quickly discovered that their huge success is mainly due to one thing : anonymity!
When thinking about the future of social networks, it is impossible not to think about China and the way its social networks could change how we interact …
If Facebook could move to other countries, could Chinese social media platforms, with their elegant emphasis on anonymity, come into the Western World?
I think that we could see a backlash and a strong return to anonymity on the web because people love sharing their real lives, real stories, real fun, real everything without wondering about personal branding, or — wondering who is watching.
Any way, I can’t help but admire how much simpler and liberating our online experience would be — especially for youth — if we had a simple social networking platform that allowed anonymity.
What do you think? Is the trade-offs worth it? Or, will you happily continue to feed information into the machine?
Gregory Pouy is a marketing professional who blogs at Greg from Paris. He also has created a very useful eBook on The Future of Commerce. Follow him on Twitter at @gregfromparis.
5 case studies — Social technology impacting management
Oct 11th
We’ve tossed around a lot of ideas on {grow} about how technology is impacting our lives, but I’m also really interested in how it is impacting the culture of our companies.
For example, what is it going to be like leading a new workforce that is conditioned to manage relationships through text messages and accustomed to the continual stimulation and reward of video games? As they enter the workforce, are they going to change our companies? Or, are our companies going to change them? Maybe a little of both?
The intersection of technology, Generation Text, and corporate culture will have vast implications for recruiting and retention, training, compensation, HR policies … nearly every company-employee touch-point in fact!
With this backdrop, you can imagine how interested I was to read a report from McKinsey on a competition they held to identify how Web 2.0 tools and technologies are changing management. From 143 entries, here are five big ideas:
1. Sharing common resources more efficiently
Employees of the Dutch government are using web-based tools to share offices, conference spaces, and other resources. The employees were facing too many bureaucratic hurdles, and even had to reserve meeting space in their own buildings through an outside agency! One particularly frustrated employee tweeted her exasperation to colleagues, and they decided to form a group to build their own reservation system with open-source software. They rolled it ou,t building by building, and now the system includes more than 53 offices and 554 work spaces across the country. The employees say the net result is a “shift from the focus of individual ‘ownership’ as defined by specific government buildings and offices to a sense of ‘stewardship’ shared across the spectrum of government.”
2. Global training with local experts
Essilor International, a global maker of ophthalmic lenses, created an internal training program that mixes in-person and Web 2.0 formats to transmit best practices among 102 sites in 40 countries. The company says that a mastery level that once took three years to achieve can now be reached in about one. A lens-processing center in Thailand, for example, developed a game to teach new workers how to understand the shape of a given kind of lens; now it’s used in Brazil too. A social-network feature enables coaching across multinational locations. The system is called “Entangled Talents” because the company said “the talents of individual employees across the globe have become entangled, creating a web that supports the company’s daily operations.”
3. Powering continuous improvement
Best Buy has more than 1,500 locations and more than 100,000 employees on the frontlines of customer service. In an effort to make sure that senior managers learn what those employees are hearing from customers, the company created an online platform that rewarded employee feedback on what they are hearing from customers. The platform allows everyone to see collated information from all stores in a useful and searchable format. This information is powering a movement of continuous improvement that has affected things as simple as the signs in one store and as complicated as decisions about how to implement a national promotion.
4. Social networking for new product development
Rite-Solutions, a software company, built an internal idea marketplace that has so far generated 15 new commercial products that account for 20 percent of the company’s total revenue. This system goes far beyond a typical brain-storming platform. The internal website connects potential new products with the resources, experience, and expertise that can bring ideas to life. The internal social networking site enables communities to organically develop to further improve, develop, and commercialize new product ideas.
5. Using internal communities to reduce time-to-market
The Mexico-based cement giant Cemex introduced an internal-collaboration platform called Shift, which has helped the company reduce the time needed to introduce new products and make internal process improvements. Shift uses a mix of wikis, blogs, discussion boards, and Web-conferencing tools to speed problem-solving. When employees use Shift, ideas, suggestions, and recommendations bubble up across the network. Communities of interest are form to tackle challenges common to their locations, markets, and skill sets. Projects can move forward without the barriers posed by traditional hurdles, such as over-reliance on e-mail and live meetings. The payoff is lower cycle times, faster time to market, and real-time process improvement. The company has 500 active internal problem-solving communities. An example: Cemex invited 400 employees involved with its ready-mix products to help figure out which worked best and which were redundant. The result is a slimmed-down product line offered in a constantly updated catalog available globally.
How is your company using social technologies and Web 2.0 tools to manage smarter? Any case studies and successes you’d like to share?
Please. Stop making your company blog suck.
Oct 9th
Let’s face it. Company blogs suck. They just do, at least most of the time.
But they don’t have to and I’m on a mission to bring the world my message of blog anti-suckology. I’ve been giving a lot of presentations lately and this has been one of my most popular!
I haven’t been using Slideshare too much but thought you would enjoy this particular presentation, which I have embedded above. Highlights include:
A few stats on blogs
Ten reasons to blog, even if nobody reads it.
New directions in corporate blogging.
Ten super huge ideas to make your blog less sucky.
My presentations are very funny, lively and conversational so I know some of the slides might seem cryptic since I don’t read off the slides, but I think you’ll get the gist of it.
By the way, I don’t do much self-promotion, but of course I’m available as a corporate trainer or speaker for your next conference, sales meeting, or event. I can do anything from an hour to a full day. In addition to blogging, some of my favorite speaking topics include:
- Social media strategy executive overviews
- Social media for non-profits
- Social media for governmental organizations
- Social media for economic development
- Business networking through the social web
- The Tao of Twitter
- Power and Influence on the social web
- Business blogging
- The three things all small businesses should know about social media
- Digital Distance – The future of social media and customer engagement
Does it make sense to share more slide presentations from my speeches? Or, are you too busy to really look through something like this? Be honest, I can take it!







You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

