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The Death of Internet Marketing and the Rise of Social SEO

Sep 14th

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By Robert Dempsey, Contributing {grow} Columnist

Internet marketing as we once knew it is dead. Gone are the days when a sales page was enough of a relationship to sell a product. Gone are the days when claims of riches tugged enough at the emotions to persuade a sale. Gone are the days when bloated claims could pass as truth and lies went unpunished. Now is the time of social SEO. And this time has already begun. Are you ready for it? Let’s find out.

The Web Has Always Been Social

From the time the Internet was called the World Wide Web people have been using it to send communications back and forth. There was Arpanet (1969), bulletin board services aka BBS (1978), Usenet (1980) and then the email system Listserve (1986). The Internet was created as a communication medium not only between computers but between the users of those computers – us. And since those early days we’ve been trying to connect with each other more and more.

Then Came SEO

With advances in computing technology came the ability to create and post web pages. As more and more people connected to the Internet the need arose to help people find those websites. You may remember getting in your (physical) inbox an AOL cd, or perhaps 10-20 of them. AOL provided a human-filtered gateway to the Internet. Then came Yahoo! and other search engines and web portals. It was during the mid-1990s that search engine optimization came about.

In the beginning people used to try all sorts of things to get their sites to rank higher – stuffing keywords into a page, hiding keywords using white text on a white background, buying links and more. Today these other assorted tactics will get you banned from Google or at the very least ensure that you never show up in the search results. Then in the late 1990s the next shift came about.

Blogging Hits The Social Scene

What began as a way to tell the rest of the world about what was going on in yours, blogging turned into an SEOs happiest dream. Now it was easy to create a metric ton of pages all optimized for search. But unlike static sites people could comment on blogs. No longer the domain of chat channels, instant messenger and walled gardens, websites became a two-way communication channel. In 1998 Open Diary was the first website where readers could add comments to someone’s blog entry.

And the web was forever changed.

And Then Social Media Hit The Fan

Fast forward to early 2000. Social media came into it’s own and really started to take off. Here’s a brief timeline with a few you may recognize:

  • 2002 – Friendster
  • 2003 – Myspace
  • 2003 – LinkedIn
  • 2004 – Facebook
  • 2006 – Twitter
  • 2011 – Google+

For a time SEO and social media were separate. As I alluded to in the introduction, that time is over.

The Rise Of Social SEO

Social SEO is the combination of social media and search engine optimization. The term itself is an acknowledgment that the two are no longer separate. In a recent post of mine – Google Proves Not Being On Social Media Will Kill Your SEO - I discuss the changes already in progress at Google. In a recent video with Matt Cutts and Othar Hansson of Google mention in a rather off-handed way that Google is working to incorporate social signals into search engine rankings. This isn’t anything new. Google has been personalizing search results for quite some time. Now it’s going to an entirely new level.

In today’s world of social SEO you must be publishing content that is optimized for the search engines AND is shared within social networks such as Twitter and Google+.  In Google’s eyes which already measure authority using somewhere in the neighborhood of 200 factors, social shares from others are another indication that you know what you’re talking about. In addition, they are now supporting the rel=“author” and rel=“me” tags which allow you to indicate if a piece of content is authored or about you.

Already in progress, the content you create everywhere is being linked to directly to you. In addition, people’s reactions to that content is also being measured and noted. It has been said that every person is a content producer. Now every person is an authority, or can be.

This is where the death of traditional Internet Marketing comes into play.

The Fall Of Internet Marketing

When I say “traditional Internet Marketing” what I’m talking about is a certain set of tactics used to sell products online, specifically:

  • Sales pages with big red headlines that insult our intelligence
  • Outrageous claims of instant or close-to-instant riches with very little work
  • Hard-sell sales tactics
  • Ups-ellathons mixed in with cross-sell-athons
  • A bombardment of swiped affiliate emails that are impersonal and arrive by the dozens

On the social web it takes more than well crafted paragraphs to create enough trust and authority to make a sale. Now I’m not hailing the death of e-commerce, far from it. But the way products and services are sold online by non-e-commerce businesses has changed. A relationship built on trust and authority is now what makes the sale.

Embrace The Change

15 years ago businesses were told they needed a website. Many didn’t listen.

10 years ago businesses were told they needed to use SEO. Many didn’t listen.

5 years ago businesses were told they needed to blog. Many didn’t listen.

2 years ago businesses were told they needed to be on social media. Many didn’t listen.

But many did.

The companies that blog, that use SEO, that use social media continue to thrive despite uncertain economies. The businesses that embraced stronger relationships with their customers continue to thrive. The businesses that acknowledge the upward trend of social seo will be the companies that continue into the future.

Will yours be one?

Robert Dempsey specializes in direct response social media and blogs at http://DempseyMarketing.com/journal/.

Internet marketing, social seo

Social Slam Reveals Spring Surprises

Sep 13th

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In 2011, Social Slam set the standard for a value-oriented, first-class social media conference. We featured speakers from around the country including Jay Baer, CK Kerley and Brian Winter.

More than 95% of the 430 attendees gave the conference a “satisfied” or “very satisfied” rating and many people claimed it was the best conference they had ever attended.

How are we going to top that?

We have a number of surprises to reveal over the coming months, but today, we would like to announce our first keynote speaker for the April 27, 2012 conference in Knoxville, TN: Mitch Joel!

Mitch is one of the most important and influential leaders in the field of social media marketing.  When Google wanted to explain online marketing to the top brands in the world, they brought Mitch Joel to the Googleplex in Mountain View, California. Marketing Magazine dubbed him the “Rock Star of Digital Marketing” and called him, “one of North America’s leading digital visionaries.”  Most recently, Mitch was named one of iMedia’s 25 Internet Marketing Leaders and Innovators in the world.

He is president of digital agency Twist Image, with offices in Montreal and Toronto.  His book, Six Pixels of Separation, was one of the seminal books in the field and still one of the most-acclaimed and best-selling of all-time.

His blog is in the AdAge Power 50 marketing blogs of the world and his podcast regularly features the most famous authors, consultants and pioneers in the field of marketing.

But wait … there’s more.

To uphold Social Slam’s vision of creating a national event that showcases the brightest NEW voices in the field, we are creating several innovative panels and “slams” that will put a spotlight on up and coming thinkers in social media marketing.  If you’re interested in applying, please visit the Social Slam website and fill out an application before the end of October!

We have two more national-level keynote speakers already booked and there will be more announcements on that in coming weeks!

Tickets will go on sale December 01.  Last year, the ticket capacity of 430 was sold out weeks before the event. This year, the maximum attendance has been capped at 600 but we are still expecting a sell-out so plan to get your tickets early for this premier social media networking event!

By the way, this is an all-volunteer event run by the Social Media Club of Knoxville, which is why we can keep the prices under $100 per ticket.  It is a great gathering place for the {grow} community and I look forward to seeing you there in April!

Mitch Joel, social media conferences, social media knoxville, social slam

Why Klout matters. A lot.

Sep 12th

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Yes, this is a real invitation.

If you hate Klout … and you probably do … try to take a deep breath and read ahead with an open mind.

Nothing seems to get rational people in a frenzy as much as Klout and its attempt to measure “influence.”  I have immersed myself in the world of online power and influence over the past six months and feel like at this point I have probably studied this topic more than any person on earth! And, unlike every other blogger on the planet it seems, I’ve come to the conclusion that this is a very important development. In fact, a historically important development.

Before I get into why, let’s knock a few obvious facts out of the way:

  1. Klout cannot measure every type of influence. Never has. Never will.
  2. Klout can be “gamed.” Is there anything on the Internet that can’t be?
  3. It is uncomfortable being publicly rated and compared to other people.
  4. Yes, it is stupid that Klout thinks you’re influential about lamps or sheep.  It is still in the early stages of development.

Now, for a different perspective.

Before the Internet, you had to actually accomplish something to be a celebrity.  Today, anybody can drum up some attention for themselves by creating content that virally moves through the social web.

Even me.

In my small world here in Knoxville, Tennessee, USA, I might influence my family, maybe some business colleagues, and that’s about it.  But give me a blog and a Twitter account and I have people from all over the world telling me that I have impacted them. That is a situation that could only have happened at this precise moment in human history!  It is a possibility enabled by technology – widespread access to low-cost, high-speed Internet service and free/easy social publishing tools.

Just a few years ago, there is no way you would have heard of Mark Schaefer. Now I’ve been quoted in the New York Times and featured on MSNBC for just one reason: I am able to create, and move, my content.

So even a nobody like me can become an Influencer. And that’s pretty darn cool.  In fact, we’re in an era where you don’t have to be a sports star or a politician to have influence. All you have to do is write about your favorite topic and you can have your chance to be a little bit famous.

Content is power.

The ability to create and move content is the absolute key to online influence.  So think about this — To the extent that you could actually measure that, wouldn’t you also be creating an indicator of relative influence?

That’s what Klout is trying to do.  They are finding the people who are experts at creating, aggregating, and sharing content that moves online. Nothing more.

That may seem rather simple but it’s actually complex, and from an academic and business point of view, a significant development.

“Influence” has been one of the most studied aspects of politics, marketing, sociology, and psychology and yet it has never really been measured in a statistically valid way. Until now.  People creating content is an action. Having a link clicked, or a message re-tweeted, is an effect.  Finally, there is something to measure in this field. In fact there are billions of actions and effects to measure and compare every day!

So an important distinction is that if you’re not on the social web, you’re obviously not being measured. To argue that I should not have a higher Klout score than Oprah is missing the point.  Of course I should have a higher score.   Oprah doesn’t tweet, so she can’t be measured.  That does not mean that GLOBALLY I am more powerful than Oprah. It means that in my little sliver of the online world, among my audience, and on my topics, I can be influential. And, so can you.

A word of mouth revolution

For decades companies have spent big, big money to try to identify and nurture word-of-mouth influencers. This is an expensive and inexact science. Can you see how amazing it is to now be able to quickly, easily, and cheaply find and connect with the people who are influential about movies in Memphis? Or who generate buzz about beer in Berlin?

You can imagine that companies would be all over this.  Some of the biggest and brightest marketers and brands like Disney, Audi, Starbucks, and Nike have incorporated Klout influencers into their traditional marketing efforts. And it is working. According to Klout, each influencer in one of their Perk programs generates an average of 30 pieces of content and millions of possible impressions. The cost per thousand impressions is incredibly low compared to other forms of advertising and it is ORGANIC since it is being generated by people who already love the brands.

Now, you can go ahead and keep writing blog posts all day long about how stupid Klout is and I’ll simply suggest that you are putting emotion ahead of facts and doing a disservice to your customers. Of course all of the negatives at the top of the article are true and valid.  But don’t miss the forest for the trees.  This trend is happening with you or without you, so calm yourself and start to study this as an important online marketing weapon.

Social scoring is improving.  It is a historically significant development.  Big brands care.  And so should you. Right?

does klout matter, klout, klout score, social scoring

Twitter amid true chaos

Sep 11th

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September 11, 2001.  That was a day many of us experienced a single emotion for the first time — horror.  Not the movie kind. True, real-life, gut-wrenching, nauseating horror.  I will never forget it.

And as I watched the tenth anniversary news coverage, I had this weird thought.

I’m so glad we didn’t have Twitter back then.

“Nine eleven” was a day of complete chaos.  Planes were falling out of the sky. We didn’t know what was happening or why. And maybe most profound, we didn’t know what was going to happen next.  Agents of terror had seemingly used the nation’s infrastructure at will to kill thousands of innocent people on our own soil.

What would be the next target? The water supply? A nuclear power plant? The air that we breathe? You’ll recall that within the week there was an anthrax letter attack on the nation’s capital too. Did we need to lock ourselves up in our homes? Prepare for a nuclear or biological attack?

Can you imagine having Twitter on top of that confustion? What would Twitter be like in the midst of terror and chaos? Although there might be ways that Twitter connections can help in an emergency and maybe even save lives, certainly, when applied to the scale of the 2001 attack, it would also magnify the terror.

When every confused eye witness with a cell phone becomes a reporter and the most ridiculous innuendo can become a viral “fact” today, I shudder to think how much more emotional and psychological damage could have been done had we been following a Twitter stream that day.  How would terrorists use social media to spread misinformation to make the situation even more dangerous?  It would have been another layer of chaos on top of chaos, horror on top of horror.

Instead, we had to rely on “traditional” media.  And for all its faults, there was probably some psychological and emotional advantage in waiting for official statements from emergency services and the government.

Think back to that terrible moment.  Would social media accounts of that day have made the situation any better? Or like me, do you think it would have just added to your fear and confusion? Any lessons or thoughts on this?

Photo:  AP Photo/Suzanne Plunkett


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