The Disruptive Technology that will Replace Facebook
Feb 22nd
By Neicole Crepeau, Contributing {grow} Columnist
A few months ago, I published a post here with my prediction that Facebook would decline in popularity, and that it would do so, in part, because it doesn’t put users first. Some disagreed with my assertion that Facebook as a destination would become a thing of the past. Here’s why I’m right.
When you’re the size of Facebook, the fall is a long one, so Facebook won’t disappear in the next year. The network is likely to experience a significant drop within the next five years, though. (We may even be seeing the first signs in Facebook’s recent decline in traffic and lower use among kids.) Why? Because Facebook doesn’t put its customers first, it is highly vulnerable to a new, disruptive technology.
Facebook’s main advantage over similar, competing social networks is the head start it gained, meaning it’s now the place where all of our friends and family are. We aren’t loyal to Facebook, though. The situation is akin to picking which bar to go to on Saturday night. You might have three bars to choose from. Two you really like. One is just mediocre. But all your friends are going to the mediocre bar. So that’s where you go, too. The company you’re with is more important than the place you’re at.
That’s exactly why Facebook is vulnerable, though. If it was creating a great user experience and constantly providing innovative, desirable features, it would be one of our top destinations. Since it’s not, if a few key friends start to go to another bar, we’re likely to start going there, too. The only thing keeping us on the Facebook website over another location is the other people on it. As more and more friends go to another bar, eventually there won’t be any reason to stick with Facebook as a destination.
All that’s lacking is that nicer bar that starts to draw people away: the disruptive technology. To understand the likely nature of that technology, consider the way that socializing and content discovery has changed over the years.
To date, it’s largely been a battle to be “the place” on the internet. Remember Yahoo and AOL? They were once “the place” to be. Called Portals, they were our entry to the Internet, and also to conversations via old-fashioned forums. Yahoo and AOL were displaced by Google. It offered us a different entry to the internet, via “key” words that unlocked access to websites through search.
Facebook then entered with a focus on relationships and conversations, the news of what is happening now with the people we care about. Facebook wants to be “the place” now. The result of this battle is that throughout the day, we switch between different places (Facebook, Twitter, Pinterest, etc.) checking in to see what’s going on. We’re constantly going from one place to another, and clicking links to go to smaller sites, which are also battling to be “the place,” at least in their own little niches.
Sounds tiring, doesn’t it? Isn’t there a better way? I predict there will be, and for indications of the new metaphor, you have only to look at your phone.
I have a Razor running Android. My phone buzzes when someone tweets to me or posts on my Facebook page, or when I get a text. If I feel like checking in, I can pull the top bar down at any time to see if new emails or tweets have come in. The Facebook and Twitter apps on my phone are more integrated into the device, making access easier. On my phone, I think less about going somewhere (Twitter or Facebook) to see what’s happening. Instead, what’s happening comes to me.
That’s the kind of technology we’ll see that will bring Facebook down. It’s why Google and others are investing in research on how to smartly predict what information and conversation you’ll want–so they can serve it up without you having to ask for it. The technologies being developed will bring content and conversations to you, and lead seamlessly from one to another, without you having to think about the particular technology or network on which the conversation is happening.
If the conversations and content from my friends came to me, I’d never go to Facebook.
Which is exactly why Facebook, Twitter, LinkedIn, and so on will fight such a technology. The battle we’re seeing between Twitter and Instagram is all part of the continuing fight to be “the place.” If people come to your site or use your app, you can display ads. That’s how these networks make money. If a technology bypasses the social network or app as a location, that revenue opportunity is lost.
So, the new disruptive technology will also bring a much-needed new ad model with it.
I have no doubt that we will see this disruptive technology within five years. It will be a new technology that offers a great user experience, brings content and conversations to users instead of making them go seek out the conversations, and provides content creators and smaller networks with a unique and more cost effective way to monetize. It will capture the smaller publishers and end-users first, and likely start on mobile devices before moving into the desktop. It will displace the Facebook website because it will fundamentally change the internet economy from a battle to be “the place” into a battle to be “the service.”
Neicole Crepeau is the Senior Marketing Manager at Vizit Corporation, and blogs at Coherent Social Media. She’s the creator of CurateXpress, a content curation tool. Connect with Neicole on Twitter at @neicolec
The Ultimate Hack. A {growtoon}.
Feb 22nd
Join the growtoonists each Friday for a humorous take on marketing, social media, and current business events.
Joey Strawn is a social media strategist who loves enjoying a good book and then drawing in it. Check him out on Twitter: @joey_strawn
Twitter exec discusses new business advertising options (video)
Feb 21st
Click here if you can’t view this short video interview with Twitter’s Don O’Leary.
You need a score card to keep up with all the changes going on at Twitter.
A few months ago, I had the chance to meet Don O’Leary, who had just taken a new job growing Twitter’s commercial prospects in Europe.
With six months under his belt in the new job, I caught up with him again and asked him how businesses of any size — even solo entrepreneurs — can take advantage of some of the new advertising opportunities. He also discusses about the need to establish organic success before trying any advertising. Hope you enjoy this short video interview.
Click here to learn more about Twitter’s advertising options.
By the way, Don also told me that Twitter is growing very fast and is looking to fill many positions in Europe if you’re in the market!
My Foray Into the Social Media Fray
Feb 20th
By Sandra Zoratti, {grow} Community Member
“Social media makes a big world smaller.” — Jay Baer
I have been such a social media coward. Even though I am a professional marketer and certainly no stranger to technology, the whole space has seemed so quirky and even a little intimidating. Why bother?
Well, I am proud to announce that I am a new convert to the power of business relationships and the social web. And it’s all Mark Schaefer’s fault.
Here is how I went from social media coward to a full-fledged convert in less than six months!
I was curious enough about what I was missing to attend my first social media conference — Content Marketing World in Columbus Ohio (yeah, Joe Pulizzi’s on the hook too).
I had started to follow Mark on Twitter and was excited to see that he was speaking at the conference. I connected with him and he invited me to stop by his talk and say hello face-to-face during the Columbus event. How kind! I was so flattered.
I (gulp) missed our initial meeting time – admittedly, not my best first impression – and he was completely understanding. But we did finally meet and he was so kind and encouraging of my first attempts to connect with people in this social space.
During our conversation, Mark also told me about Social Slam, a conference he organizes so that virtual-based social media friendships can enjoy a face-to-face meet-up. Sort of like a Social Media love-in.
Honestly, I found it a little hard to believe that people would fly from around the world based on 140 character tweets and some Facebook photos and posts just to meet up face-to-face with each other. Could social media be that powerful? Were these relationships that real?
Well, I knew one thing for certain: I had to find out for myself.
Since then, a whole new world has been opening up before me. Prior to that nudge from Mark, I had barely put my baby toe in the water of the social media world. After his nudge, I began using Twitter, LinkedIn and Facebook in new ways. And the results have been amazing.
Frankly, I have made (and still make) lots of missteps as I am learning; yet I am connecting with some incredibly inspiring people along the way.
Yes, I’m still a newbie. One thing is apparent though, social media is powerful and can create rich friendships and meaningful relationships around the entire world. It is extraordinary!
My job requires me to travel around physically. Twitter, FB and LinkedIn keep me travelling around virtually. When the physical and virtual worlds meet, it’s magic. While in New York City, I got to meet a few of the closest members of my Twitter family … and from these meet-ups, I now have new business collaborations, new connections, new friendships, and a new perspective. Some of the new connections I have made in just a few months:

Me with new social media friends (clockwise from top left) Kurt Shaver and Jon Wuebben; dinner with Vitus Feldman; hanging out with David Kugelmas and Jan Gordon; posing with Kelly Kim.
So far, my short social media journey has been nothing short of a transformational experience for me. And in April 2013, guess where I’ll be going? You guessed it. I’m flying myself to Knoxville, TN, to be part of Social Slam. In fact, I will also be participating in a panel there!
I’m a social media convert. How about you? Will I see you at Social Slam? Will you be part of the magic of social media?
See you there!
Sandra Zoratti is an author, speaker, and Vice President of Marketing for Ricoh. She was honored as Colorado’s Business Marketer of the Year in 2012. You can find Sandra on LinkedIn, Twitter @sandraz and on her website sandrazoratti.com.
Top illustration courtesy Photo Monkey








You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

