Case study: Fox Sports connects social media to advertiser revenue
Mar 12th
By Ian Cleary, Contributing {grow} Columnist
Engaging with your fans or followers through social media dialogue, polls and interactive competitions are quite popular, but they are not easily discoverable or linked to revenue generation – These online competitions are generally run in isolation through a Facebook page, website or other social media platform.
Clearly that is the essential goal for any business — connecting all this social activity to business goals. I discovered a great example of success in this area when I caught up with Andrew Hossom, vice president of marketing and consumer insights for Fox Sports Digital (he recently left his position to set up his own consultancy)
Andrew wanted a solution that allowed his marketing team to set up online competitions without any development help. He also wanted to run them simultaneously across many sites on the web and mobile platforms and bring in a sponsor to offset expenses for the opportunity of engaging brands with the fans of FOX Sports.
It was also important to aggregate results across all sites and platforms. So for example, the same leaderboard in a competition would be displayed wherever customers access the site.
Fox launched a suite of apps provided by Voices Heard Media (VHM). Instead of creating a new and sometimes artificial destination site less likely to attract users to competitions, they integrated these apps into the existing channels that consumers were using in addition to the sites of the sponsors. What I like about this approach is that Fox deployed once and the contest data is all coming back to one source without nay artificial manipulation.
VHM provides an easy tool for setting up the competitions and great analytics to monitor results. What surprised me is the sophisticated level of functionality available at a price affordable not just to Fox, but to any type of business. Here’s an example of a Quiz currently running on Fox Sports:
This quiz was sponsored by CitiBank and can be displayed on many sites across the web – Fox Sports sites, Citi sites, Mobile Sites, Facebook pages. I think this is an interesting application because advertisers are increasingly looking for more than just an impression through a banner ad.
In this case study, the advertiser is providing fun, social engagement in a relevant, integrated, and compelling web experience. Just seems like a much more effective type of sponsorship, doesn’t it?
But even if you’re not bringing in a sponsor to your web activities, what about offering a discount for your product and service based on the contest participation? Or just collecting the name/e-mail address for another mini competition and then adding this person to your email subscriber database?
What makes this type of innovation interesting is that the industry is starting to push beyond the vanity of fans and followers to integrate revenue generating opportunities as part of our social promotions. And all the data from every channel is put together in one easy to understand dashboard for your advertiser and internal management team.
I like Voices Heard Media as an affordable social media tool that connects the dots between social engagement and customer metrics.
So what is your experience running similar social engagement applications? How have you turned fans and followers into dollars? What other applications have you come across that allow you to engage your customer in interactive competitions wherever they are on the web? We’d love to hear your feedback.
Ian Cleary is founder of RazorSocial an award winning website that provides social media training on social media management tools. Follow Ian on Twitter @iancleary
10 marketing tips to help your start-up stand out at SXSW
Mar 11th
One of my favorite things to do is walk the trade show floor at SXSW and get a taste of the hundreds of bright ideas entrepreneurs from around the world hope to turn from dreams into cash.
And yet as I look at these important marketing efforts, they almost always fail. This is such a pity because many of these companies are betting the ranch on a SXSW breakthrough. They need customers, partners, and investors and they need them now. So here are few thoughts on using a tiny bit of marketing common sense to increase your odds of creating a start-up that breaks through the clutter.
1) Tell a visual story of what you do.
So many of these trade show booth displays are a horrible waste of money because I am looking all over this fancy booth and I cannot figure out what you do. That is just criminal. You need to have a big, bright display that says: This is our unique value proposition and this is the customer problem we solve. THAT is going to make me stop and talk to you.
2) Forget the gimmicks. Give me the guts.
No serious investor or potential customer is going to buy into your company because you are handing them a pen or sticker. This is a crowd who loves technology and innovation. They’re obsessed by it. Find a quick and powerful way to show them what you do. One of the most effective displays was a guy who was giving “classes” on his technology every 10 minutes. He actually had people sitting in chairs, waiting to watch the next demo.
3) Have several experts on hand.
I can’t tell you the number of booths that had one person there. If the representative was occupied, I probably wasn’t going to wait for my turn when there are hundreds of other booths to see. Don’t worry about naps and lunch breaks. You can sleep when SXSW is over. All hands on deck.
4) Appear interested
There is one company that has had a massive SXSW presence the past two years. And yet the people who are there in the booth are all sitting around with their heads down in their iPhones. Are you kidding me? I stood in one booth for TEN MINUTES before a person even noticed I was there, Look, everyone is in SALES now. You might not like it, but you actually have to talk to people. Stand up. Make eye contact. Be friendly.
5) Make it look legit.
Everything communicates. If your booth looks home-made, people will think your company is home-made. Don’t skimp on design. Look professional and respectable.
6) Don’t ask for my email address right away
If we’ve just met and you ask for my email address I am going to be suspicious. I do not want to be on another mailing list. But there is this powerful thing called reciprocity that will get me to connect with you. If you spend time authentically talking to me and trying to ascertain my needs as much as you are trying to sell, I am going to feel indebted to you. If I feel like you are trying to help me instead of use me, then I am more likely to want to reciprocate and help you back. And if I am a really great prospect, maybe give me some little trinket so I can remember you and feel obligated to connect. Then, I just might give you my email address.
7) Be ready for the big time
I cannot tell you the number of companies who did not have their technology ready for the show. “Well we just went live this week and we have a few bugs.” ”That’s a good question and that is certainly a flaw we are trying to correct next week.” “We hoped to have this ready by today but we ran out of time.” That is just depressing. This is probably your one big chance. Don’t make this marketing investment an after-thought. Plan your development around your marketing.
8) Don’t let the skin get in the way
One thing that still prevails at SXSW is scantily-clad women. Look, I’m not naive. I know sex sells. Always has. Always will. But I think we need to move beyond this don’t we? There was one booth jammed with beautiful women in skin tight outfits. These women were not technology experts. I just can’t take a company seriously that has to resort to that to sell their products and services. Here’s the sad part — When I finally worked my way past the swimsuit models, I found out that the company really has a cool idea. They really did have depth — why resort to tired gimmicks that are just going to offend people, frankly?
9) Budget for professional help.
Here is the number one problem I see with tech start-ups. They dismiss the importance of marketing. They either think they can do it themselves to save money or they totally ignore the fact that they need marketing at all. I talked to one entrepreneur last year who had a really good idea for a food app. But to be successful they needed to attract massive numbers of customers across the country fast. I asked him how he planned to scale. “Easy,” he said. “We add more servers.” No, no, no. Without customers, you have no business. How do you plan to acquire customers? Budget for professional marketing help.
10) Close the deal.
Give me an effective and short flyer to take home with me so I can remember who you are and what you do. Make sure your personal name and email address are on there so I don’t have to dig for that business card later. Don’t push for a demo or meeting next week because everybody is going to be catching up in the office after spending a week in Texas. But two weeks out is OK.
OK all you start-ups out there. Now go rev those marketing engines and sell something!
Entrepreneurship, innovation and your will.
Mar 10th
I’m at SXSW, the annual Spring Break for geeks and in past years I have written about my observations from this intense and crazy world where technology, innovation, and hope collide. But this year I decided that I just wanted to kick back and take it all in rather than concentrate on developing content.
But I did hear a talk yesterday that pretty much blew me away.
The keynote speaker was Elon Musk, a founder of PayPal, the CEO of Tesla Motors, and the CEO and CTO of SpaceX. Oh yes, he also runs a company that installs solar systems and he has five kids.
Elon Musk is certainly on a different level of human civilization. He thinks, acts, and processes as if he is taking his direction from a newly-evolved strand of DNA.
But he told a story about why he started SpaceX that got me thinking.
Elon said that he has always believed that the human race should keep exploring space and thought that we would colonize Mars in his lifetime. But when he searched the NASA website, he couldn’t find any plans to do so. He kept searching, kept questioning, and was disheartened that he would not see a person land on Mars in his lifetime.
He originally started SpaceX to inspire people in hopes that NASA funding would be approved for a Mars mission but realized that it wasn’t going to happen. Somebody had to make it happen.
Here was the quote that captured my attention and imagination:
“We can figure out the technology for an interplanetary mission. But we needed the will to do it. Somebody needed to have the will to make it happen.”
And so that became his mission, to provide the will for the human race to move throughout the solar system.
So with no experience in the field, he has now created and assembled a private company that just sent a payload to the International Space Station. He also showed a video during his talk that demonstrated a successful test of a re-usable multi-stage rocket that could dramatically change the economics of space flight.
I had not considered this idea of “will” in a long time. It’s fashionable on the social web to talk about following your interest, your passion, or creating your art, but having the will to drive significant change … isn’t that the realm of something deeper?
He mentioned in his talk that he invested everything he had in his vision. Every penny he made from Paypal, his personal fortune, as well as everything he could leverage from every friend and business connection he had. “I’m all in,” he said.
This was both inspiring and disconcerting. If I had to be “all in” on a venture that could change the world, what would it be? Would I ever take that chance? What is the role of “will” in my life? Is “will” an under-tapped resource for all of us or something that only be activated by a super human entrepreneur like Elon Musk?
Any way, I figured if this story captivated me it might be interesting to you too.
You might have a dream, you might have the passion, but do you have the will?
North by Northwest. A {growtoon}.
Mar 8th
Join the growtoonists each Friday for a humorous take on marketing, social media, and current business events.
Joey Strawn is a social media strategist who loves enjoying a good book and then drawing in it. Check him out on Twitter: @joey_strawn










You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

