Technology. Tastes great. Less filling.
Jan 8th
This week I had problems with every piece of hardware, every piece of software, and every technology service provider important to my business. In the spirit of technology anxiety, I offer this photo as the best use for a computer. Also, the keyboard can be used as a very stylish serving tray for an assortment of cheese and crackers.
This picture was sent to me by my friend Carrie. We went to kindergarten together. Only kindergarten. She found me on Facebook. Pretty cool. OK, maybe technology ain’t all bad.
The five questions small businesses need to ask about social media marketing
Jan 7th
I’d like to start with an excerpt from a a recent Gregg Morris post. This is an email from one of his associates, expressing frustration at an inability to convince small businesses to engage in social media marketing:
Social networking is making zero inroads into any of the businesses (SMBs) we have visited and interest in “mining” those networks is similarly zero. It’s not that they are rejected as future possibilities, but rather that SMBs haven’t time for it, since they sense the costs far exceed the benefits … The facts are the facts – SMBs are still the same as they always were: overworked, scratching for dollars, but now fighting even harder for market share. They are competing not just with local competition but also with online, distant suppliers and, of course, big box retailers.
To the point: Joe average – architect, restaurant owner, retail store – are not stupid, nor are they unaware of the need to handle their customers better. All I see … is the same, stupid Social CRM Expert-type of messaging. A bunch of esoteric bullshit skimming the surface of the problem, with no real solution offered. Everywhere I look, they all say the same thing: “You have to communicate with your customer…”, “you need to serve your customer…”, “you need to do this, that or the other…”. Lots of “you needs”, but few “here’s exactly how”
This little rant hit a chord for me because I teach a social media marketing class for small businesses and I constantly hear these same concerns.
There is a business cultural gap that is keeping many SMB’s from working this channel: Typical SMB ”advertising” is a hand-off. All the work is done by an ad agency and/or the advertising sales people. There is little personal time expenditure and the cost/benefit is usually easily measurable. Not so with social media marketing. There is more hands-on doing and the results may not be immediate.
When I consult with small businesses, I recognize that for many, the time commitments and demands of maintaining a consistent, effective presence seems overwhelming so I help them cut through the hype and FOCUS. I encourage them to consider five very practical questions:
1) Do I know enough about social media marketing to make the right decision for my business? Not knowing the possibilities would be the same disadvantage as operating a business without knowing such a thing as television advertising existed.
2) What is mybusiness strategy and how could a social toolkit align with my key initiatives?
3) Are my customers using the social web?
4) Are my competitors using this channel, and what are the competitive implications if I decide to participate or not? Could I create advantage by being an early adopter?
5) Do I have the resources, or can I acquire the resources, to conduct limited, focused experiments to see if working through the social web can provide a cost-benefit exceeding traditional advertising?
After my students walk through these questions, they usually conclude a) yes, this is something with a lot of potential and b) there are practical and manageable methods to approach this if I stay committed and focused.
Does this make sense to you? What is your experience with SMB’s and the social web right now?
{grow} community alert: Pete Mosely, a frequent contributor to {grow} has a new eBook out on promotion fundamentals which is a nice companion piece to this blog article.
Get out your dancing shoes, it’s time to blog
Jan 5th
Pop quiz: Over the next three years, what is the number one skill that will be needed by marketing professionals?
Answer: An ability to entertain.
I realize that is not normally something you would put on a resume. Let me explain.
I often wonder, “Who really has the time to read all these blogs?” Don’t you feel a bit overwhelmed by the amount of information coming at you every day? Of course. Who doesn’t?
Well, guess what … you ain’t seen nothin’ yet! 2010 will The Year of Content as the fight for your attention gets much, much more competitive.
Who do you think will win that fight? The organizations with the most riveting content.
What will make that content riveting? It will entertain, it will amaze, it will amuse.
And who is going to make the big money on the social web? Those who can make that entertainment happen.
Yes folks, the ability to entertain will be a white-hot commodity.
Of course creativity and an entertainment factor has always been in demand in advertising circles but I think we are looking at a future where you are going to have to employ Madison-Avenue-quality entertainment value just to get eyeballs to your company blog. Let alone understanding of the message. Let alone engagement. Let alone something that turns into a sales lead. Consumer expectations to be entertained, as well as informed, are rising exponentially. How will you deliver?
I’m not saying there isn’t going to be room for serious commentary and discussion. Of course there will. But let’s put it this way, if you have a choice to read a blog that’s interesting or a blog that is interesting AND consistently entertaining, where will you spend those precious moments of your time? Case closed.
What are you going to do to cut through this rising tsnamai of content with YOUR message? Do you really think a company blog or Facebook page is going to cut it?
As for me, I’m dusting off my dancing shoes. It’s Hammer Time. Can’t touch this.
Community alert: Jon Buscall, a frequent contributor to {grow} has written an excellent post on this same topic. Jon writes well but he cannot dance worth a shit.
Does Amanda Chapel matter?
Jan 3rd
The mysterious, mean-spirited, self-proclaimed “strumpette” Amanda Chapel is the most divisive personality in the social media movement. She relentlessly shoots poison darts at nearly every voice of authority on the social web. It’s typical for her to characterize many of her A-List blogger targets as:
- “Baby babble”
- “Full-on non-stop shameless surreptitious sleaze”
- “The cacophony of dopes”
- “Sacs de douche”
- “Self-important fatuous boobs”
… and worse. But her commentary can also be positively brilliant, insightful, and hilarious. There is no humor so sublime as pomposity pricked.
All this venom sometimes leaves me wondering if she’s a just a pesky mosquito annoying everyone at the social media picnic or if she is having a meaningful impact on the evolution of the social web. Does Amanda Chapel even really exist? Does she matter?
I decided to ask her these questions myself. Here is my interview with Amanda Chapel, which was conducted last week via email (I added the hyperlinks):
MWS: You are one of the most reviled personalities on the blogosphere. Why are you so mean?
AC: Actually, that’s two separate questions. With regard to “reviled,” I am/we are anti the general Web2 Cluetrain commie crap. We poke at the movement’s weakest links. We show their Golden Calves for what they actually are, i.e. self-serving buffoons. That said, we also take no prisoners. As such, we lay claim to, and inspire, the inverse of the movement’s immature passions … as does anyone who thinks critically … as does any skeptic who refutes a bogus pseudo religion.
As to “mean,” I am cutting. Satire and mockery are biting at their best. Poignant is poignant. It’s smart and often cuts through the clutter. I also believe that the “David Letterman Beat It To Death School of Comedy” is VERY effective and resonates.
MWS: So you refer to yourself as “we.” This begs the question, are you real? Are you even a woman?
AC: The identity issue is so old and tedious frankly. It’s been asked and answered SOOOO many times. Sadly, it keeps coming up because the nature of the SMedia crowd tends to be literal minded. Brian’s interviews with Bill were pretty explicit.*
“We” means a group represented by a single brand. Asked and answered.
All to say, you can call me Amanda Chapel. That’s what we are.
MWS: One of your biggest criticisms is that many of the A-List bloggers don’t have the business experience or credentials to have a voice of authority in this space. Why are you different? Why should we listen to you?
AC: I’m not selling anything. I’m questioning. Those two things are NOT on equal footing. “Doubt” is not about credentials, per se; it is about the strength of the argument. That said, we stand on what already exists. The core of our system/Union is NOT enthusiasm; it’s rationalism.
MWS: What is pissing you off the most these days?
AC: Most? That’d be Liz Strauss, Brian Solis, and Deepak Chopra. Ironically, as more light has been shed on the ethereal emptiness of the movement, its “evangelists” have gotten bolder and strident. They’ve become irrepressible caricature. It’s like watching amateur Benny Hinns whistle on the way to the bank, having only increased their flocks after being busted on 60 Minutes. Arrrgh.
MWS: You have been one of the most visible voices of dissent for several years. Have you made a difference?
AC: Many say I have made a significant difference. Frankly, I’m not so sure. I think I’m more of a catalyst than a direct agent for change. Our outrageousness with Strumpette,** etc. made it safe for critical thinkers like you, Bill Sledzik, Sean Williams, Joel Postman, Ike Pigott, et al. to occupy the middle.
MWS: Do you have plans to ever shed the Amanda Chapel character or are you in it for the long-haul?
AC: I think the character is only good as long as our argument is relevant. Let’s put it this way: most of the failure of Cluetrain, etc. is pretty basic. But it is a bubble that sadly continues to grow. However, the FTC, Congress and business are waking up. I’m certain when the bubble breaks a new canvas will present itself. I’m pretty excited about that actually. It’s long overdue.
MWS: So far I have not been the target of your fury. What would I have to do to have you take a crack at me?
AC: We’ve seen you slip on occasion. But that’s rare. To REALLY get our attention, I’d think you’d have to have had a serious head injury.
______________________________________________________
The title of this post is “Does Amanda Chapel Matter?” so I’ll offer an opinion.
One of the most disturbing aspects of power and the social web is the herd mentality. You’ve seen it. If Chris Brogan, Guy Kawasaki or Jeremiah Oywang burps, it is tweeted 900 times. That burp gets repeated and codified by other bloggers and soon, it becomes a marketing tenet, a “rule” for social media marketing. That’s called “group think” and it is DANGEROUS. Maybe we should call it “burp think.”
It is difficult to have an impactful, dissenting voice in this arena. It’s like yelling for the opposing team at a home Steeler game – You won’t be heard and you’ll probably be squashed.
But Amanda gets through. She often pisses me off. She’s shrill, offensive and sometimes even flat-out wrong … but her message GETS THROUGH. We need that dissent. Even her detractors should admit we need it. Some of the most important and effective dissenters in history have been anonymous “characters” and maybe that’s what we need to rise above social media’s sycophantic mind muck — a voice who doesn’t play nicey-nice all the time.
I think Amanda matters. What about you?
* This refers to a 2008 series of interviews of Brian Connolly by Bill Sledzik. In this interview, Connolly disclosed that the idea for the Amanda Chapel character started while his friends were watching a basketball game. The idea for the “blog of naked PR” was born, complete with an Amanda Chapel backstory. Between 4-7 people have sustained the Chapel character and signed a non-disclosure agreement. “Amanda” would not disclose the identity of the person or persons who answered these questions.
**Strumpette was the Amanda Chapel blog which was discontinued in 2008.



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You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

