Twitter in the trenches: An interview with Lance the repairman
Dec 18th

I recently moved into an older home that needs a lot of repair work. As luck would have it, I had a new Twitter follower this week, @knoxhandyman. Sounded like just the trick. Called him up. Met him. Hired him.
And he did a great job so I thought I would provide this interview with this hard-working social media entrepreneur:
Mark: How long have you been a repairman, Lance?
Lance: Well I’m 49 and I’ve been doing this about all my life, so let’s just say a long time.
Mark: And how long have you been on Twitter?
Lance: About 5-6 months.
Mark: How much time do you spend on Twitter?
Lance: None. My wife handles all that. She asks me what I’m doing and where I’m going and what customers are saying and then she puts it out there. I don’t have time for it. I’m out here working.
Mark: And do you use anything else beside Twitter?
Lance: Yeah, I get a tremendous amount of work from Craig’s List and she also puts it on Facebook.
Mark: So is Twitter working for you?
Lance: Seems to be. I’ve had a whole let better success there than newspaper advertising, I know that much. Took out a couple of newspaper ads. Zip.
Mark: And how much of your business is coming from the social media channels?
Lance: I don’t really know. I don’t keep track of it very well, which drives my wife crazy. To me, it’s all pretty much word of mouth. It’s a call to my cell phone, that’s all that matters!
And so I let Lance get back to re-wiring my new outdoor lights, another successful Twitter job completed!
I wanted to share this with you because it represents the REAL world of social media and working people. It’s not necessarily about the corporate world of “Trust Agents” or community managers or sponsored posts. It’s about hard-working families and small businesses trying to figure out how to make a buck. Go Lance.
Will Blogging Kill Trade Publications?
Dec 17th

I was engaging in an interesting intellectual discussion on this question with my friend Jeremy Victor and he kindly offered to lend his expert perspective to a guest post. Take it away, Jeremy:
As the founder of an online publishing company, you might expect my answer to this question to be a resounding and emphatic, “YES!” … but it isn’t. But as much as I’m a technologist and marketer, I’m also a realist.
We are at a pivotal time in history — not just the convergence of print, digital, and social media, but also the transition of how media is created, packaged, and consumed. And that’s the challenge facing trade publications. So rather than speak to the demise of the “dead man walking,” I’ll offer a prescription to inject some vitality back into the industry. How’s that for helping the competition?
The key to the demise
By far, the biggest factor impacting the trade publication industry is a lack of innovation. High profit margins of the past have lulled the industry to sleep. When the Internet arrived, publishers initially ignored this “fad.” On top of that, the mid-2000s brought rising paper costs and increasing postal rates. Pile the 2008 Recession on top and the industry has no room for innovation. It’s focused on survival.
Backed into a corner, publishers started doing things like selling covers. For example, this week’s Advertising Age cover belongs to the Jackson’s new reality show. What does that say about the state of the industry? Now the talk has turned to pay for premium content models. Innovative? Not so much. That is reactionary, not the Apple-like , market-changing innovation that’s necessary to cure what’s ailing the industry.
Ideas for re-invention
When was the last time you received your mail actually hoping the trade magazine you subscribe to was there? With online content available anytime, anywhere, on a growing number of devices, trade publishers need to put the focus on creating remarkable content that will make it exciting to actually receive a magazine again.
A few ideas to spark innovation in the trade publication industry:
- Develop an iPhone application tightly integrated with both the editorial and advertising.
- For ads, include something like a bar code that can be scanned with the iPhone, providing access to discounts or special promotions only available in the print publication. Membership has its privileges, right?
- Integrate the LinkedIn API or Facebook Connect to enable readers to easily submit their contact information to the advertisers as a lead request.
- Create videos or podcasts that accompany the articles that can only be accessed by using a code from within the magazine.
- Gaming – Trade magazines don’t have to be dry, bland technical journals, do they? Sure case studies and featured articles are necessary, but what’s saying you can’t surround that with some social games? Try connecting the subscriber base through Facebook or LinkedIn – or a newly created publisher branded community.
- Marry the content and the distribution devices. Intertwine paper and online content.
That’s my prescription. Or have the trade publications already heard those fateful words from the doctor, “We’re sorry, there’s just nothing more that we can do?”
Jeremy Victor is the founder of Make Good Media and publisher of BtoBbloggers.com. He can also be found on Twitter at @JeremyVictor.
Is blogging a man’s job?
Dec 16th

I read a blog post yesterday that staggered me. It was about a woman who could only find success as a blogger and freelance writer after she posed as a man (under the name of James Chartrand).
The gist of the tale was that she was a talented, hard-working individual who could not make enough to feed her family until she lied about her gender. Once she became “James,” her life changed. She’s been living a double life for years and has attracted a loyal audience to her photo-free, phone-free persona. It made me sad and angry … and it stirred a lot of other people too. It was tweeted more than 2,000 times and received more than 400 comments.
One of those commenters was Jenn Whinnem, who suggested that I blog about the underlying issues. I thought it would be a richer experience if I could capture a woman’s perspective too, so I embarked on an experiment – a virtual chat that became today’s blog post on gender inequality on the social web …
Mark: My initial reaction was “stunned” that this kind of blatant inequality still exists, especially on the social web, which is supposed to be so democratic. I guess that myth has been exploded.
Jenn: I was saddened, but not surprised. Since establishing a professional presence on the social web, I haven’t experienced discrimination (to my knowledge). I have, of course, experienced sexism in the workplace – everywhere really – so I see no reason why it would be any different on the Internet. I realize James Chartrand was pushed into outing herself, but I’m really grateful for the attention her decision has brought to this topic. When I’ve been offered a salary, I’ve had no idea if a man would have been offered more. But “James” knows, and she shared it with us.
Mark: You said you didn’t know if you had experienced discrimination on the web and this made me think about my own behaviors. I looked at who I work with, who I am connecting with on the web, who has been guest-blogging … just any data points I could find. I guess I’m trying to judge my behavior by the numbers. Does that seem silly?
Jenn: I don’t think it’s silly at all. Reviewing one’s own behavior is necessary for change. As for examining the ‘numbers’ aspect of it — well, that’s a pretty hot topic in social media – proving that the time spent using social media leads to dollars for your business. I know it’s something you’ve written about, Mark. It’s important to know which numbers you’re paying attention to and knowing what they mean. You can look at the number of men vs. women you’re following on Twitter, but what is that going to tell you?
Mark: At the end of the day, equality has to come through self-awareness. I can try to look at numbers and still fool myself about how I treat people. I had one boss who treated women terribly … to the point that I was compelled to address it. He said, “Look at all the women who report to me. How can you say I have a problem with women?” In his case, the numbers supported “equal treatment” but his actions were incongruent. So Jenn, what do you do to see yourself more accurately? To make sure you’re congruent?
Jenn: That anecdote is a perfect example of how someone can fool themselves into thinking they’re ‘okay’ and why there’s a real need to keep fighting for equality. For me, that fight begins with my own behavior. I’m the first to admit that I’m often guilty of ‘incongruent’ behavior, and like you, Mark, I find that awareness is the first step in correcting that. I also had an excellent boss (hi Alice!) early in my career who lived the mantra “nurture other women, don’t compete with them.” And, when I think about it, this complements nicely the social media mantra “promote others, not yourself.”
Mark: Do you think that is a social media mantra or a feminine mantra? I ask this because the comment section in my previous blog post on this topic contained speculation that some inequality stems from the fact that men are perceived to be better self-promoters than women. I think the male social media mantra might be “help others, promote yourself.”
Jenn: I’ve read the “promote others” mantra in several blog posts, but didn’t notice if the authors were men or women. But I don’t know that this is a feminine mantra. My experience has been, at least in the work place, that women are more likely to tear each other down to eliminate the competition, rather than help each other out. This is why Alice’s advice was so powerful to me.
I find the conversation about men or women being better at self-promotion more difficult. If we look at gender roles in this culture broadly, I would say that self-promotion goes against socially desirable behavior for women.
Mark: That’s an interesting observation. Perhaps this cultural expectation for socially-desirable “female” behavior is just exacerbated on the narcissistic social web. Instead of being the great equalizer everybody hopes for, it could actually highlight and reinforce aspects of our culture that keep gender inequality in place?
Jenn: If I can back up a minute, where did the idea of social media as an equalizer come from? We encourage the idea of “being human” on the social web … and any space where people are invited to be human means they’re going to do just that. On the positive side, I think this kind of highlighting is a good thing. When attention is drawn to inequalities, it starts to change. Something of a theme in our conversation.
Mark: I say “equalizer” because presumably having access to free, global, immediate communication should provide genders, races, religions, rich and poor with precisely the same opportunity to communicate and connect. But I guess you’re right. If underlying inequalities persist, it’s wrong to think that will change by simply having a new way to broadcast it. It drives home for me again how silly it is when people say the social web “changes everything.” Obviously it doesn’t.
Jenn, our dialogue has brought up some vital discussion points. Let’s turn it over to the {grow} community to add to the discussion …
Jenn Whinnem is a Communication Specialist focusing on developing social media strategy for Golden Compass. You can connect with her via @JennWhinnem on Twitter.
Wireless data indicate recession surprises
Dec 15th

U.S. wireless revenue is up 7.6 percent for the year led by data messaging. It isn’t news that the wireless industry has been growing or that data has been off-setting a slowdown in voice. What is striking is that data’s contribution to growth has been accelerating through the recession, while the voice slowdown has been steepening.
This has surprised some analysts who expected people to tighten their budgets on “discretionary” data services such as text messaging while holding on to a core service such as phone voice services. But the opposite has happened. What’s going on here?
- Rapid technological advancements (better devices, applicatiions and networks) are powerful drivers of growth. Growth would be even stronger without the recession.
- To some degree, data messaging is substituting for voice services.
- Voice markets are maturing.
- Alternatives like Skype has some impact on voice
- Price competition has been severe for voice while high-end data services are still commanding a premium price.
By the way this is a U.S. trend only. Data show messaging growth much slower in Europe, Latin America and developing countries, while voice is still growing in places such as Asia, Latin America and Eastern Europe.
If you make the leap (and I think you can) that trends in wireless data growth would also correspond to growth in social media usage, this is how the world stacks up, by approximate two-year data usage growth trends:
- U.S. 12.7%
- Asia-Pacific 10.2%
- Latin America 8.2%
- Emerging Europe 8.7%
- Emerging Asia 7.9%
- Developed Europe 5.1%
Why is Europe lagging so significantly in wireless data usage? Wouldn’t you think the same trends would apply? Any opinions?






You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

