Blogging best practices
Do you want a blog community or do you just want nicey-nicey?
Nov 8th
When I immersed myself in the social media world three years ago, one of the most remarkable things I noted was how freaking boring it was.
There was an almost total lack of any meaningful debate or community. Sure, everyone SAID they wanted community … that was the big buzz word … but that is NOT what was happening!
For the most part, the top bloggers of that period hated any form of debate. If anybody dared to criticize an A-Lister, a fortress of sycophants would gather like blog-zombies to mindlessly defend against the most minor criticism or slight. Blog comment areas were simply a chronological list of people saying “Great post!”
It was remarkable to observe. Nobody would EVER DARE to write an unfavorable word against another blogger because it would end the reciprocity gravy train.
It’s still a lot like that today, or course. The social web runs on the hope of reciprocity — an economy of small favors. If you cross a powerful blogger, the hope for a favor in the form of a mention or a tweet dries up. So why risk it?
I thought this was a really destructive and dysfuntioncal dynamic. The blogosphere was one big love-in. How would we grow, how would we move forward, how would we innovate, unless we challenge and push each other in constructive ways?
And on top of it all, I found all this social media nicey-nicey happy-happy joy-joy breathtakenly dull.
So I wrote an article about it. In The Social Media Country Club I called out the A-Listers and said they were a bunch of back-slapping, glad-handers and I wanted to see some debate. That … I got.
When I pushed that “publish button” I figured I had just killed my chances of ever being a mainstream blogger. But just the opposite happened. Yes, I got a LOT of flak from the blog zombies, but I also had a groundswell of people saying “YES! It was about time somebody said this!”
And this, ladies and gentlemen, was the beginning of the {grow} community.
I took the risk and stepped out of the nicey-nicey box for a day to see what would happen and it was successful because it started a REAL debate and attracted a core group of folks who said “We’re in” and many of them have stuck around for good.
So now I need to ask you something. When was the last time you wrote a blog post or comment where you DISAGREED with somebody? I mean you’re human, right? I’m sure you disagree with a lot of stuff going on around these parts. Why aren’t you writing about that?
If you really want a blog community that TALKS to each other you’ve got to get out of nicey-nicey mode. We do not need another freaking blog about “Five Things I Like About Google Plus.” Disagree with something. Show some passion. Take a risk. Write a blog post that only you could write.
Here are five tips for disagreeing in a productive way:
1) Don’t write when you’re mad or emotional. You’ll probably regret it and you’ll lose credibilty if the rant does not have some substance. Also, don’t rant when you’re drunk.
2) Don’t take it personally. When you get pummelled, it’s a sign that you’re making people think and that you’re evoking a reaction. Get in a mindset of “If I take a risk, it is likely people will disagree. I should be prepared for dissent” … and when it shows up, just think “well, there it is.”
3) Be constructive. I have publicly and voceriferously disagreed with Chris Brogan, Seth Godin, Jay Baer, Mitch Joel, and Jason Falls, to name a few. In each of these cases, I have disagreed, but also managed to remain friends with these folks (Except Seth. Have never met him) because the disagreements have been constructive and professional. Don’t just rant with out some answers.
4) Take your licks. I’ve had more than 18,000 comments on {grow} and I have only deleted just three for being inappropriate (and two of them were just being too blatantly sales-y). Trust your community. Usually people are nice. And if they’re not, hang in there amd show ‘em what you’re made of.
5) Be patient. At one point last year I actually did a study and found that about one-third of the comments on {grow} disagreed with me, Honestly, this can get wearying! Sometimes I am in just in a mood for harmony. But I also know that every comment — both positive and negative — is a gift. This person devoted their precious time to YOU and cared enough to comment. That’s awesome, isn’t it?
Now I know if you are working for a big corporation there are some very practical, legal, and political reasons why you might not want to kick up some dust. But if you have a personal blog, what’s holding you back?
If this is out of your comfort zone … all the more reason to do it. At least try it. It will add some interest and diversity to your content … and it just might the kick-start your community needs!
Are there any ethical bloggers left out there?
Oct 20th
With your kind support, {grow} has become a fairly popular blog. With this distinction, I’m deluged with requests to do sponsored posts (companies offering to pay for their promotional content to show up as a blog post).
The scams seem to be getting more aggressive and extreme and I recently pointed out the example of a guy who flat-out lied to me just to get a back-link on this blog. It makes me wonder … if there are so many people trying to pay me to turn {grow} into their advertisement, they must be having enough success to make it worth their while, right?
There must be a critical mass of influential bloggers out there accepting money for blog posts, otherwise these people would go away!
What follows is a word-for-word transcript of messages exchanged between myself and an actual company seeking a paid placement on {grow}. I’ve only changed the real name of the writer and her company because I don’t need to embarass this person …
Hello Mark!
I am interested in content advertising opportunities on your site, Schaefer Marketing Solutions,because of its great pool of write-ups.
By the way, this is Susan Rafstein and I work for Synchristic Hosting.com.
Our company is one of the most reliable guides for webmasters and website development in the market. We offer in-depth reviews of various hosting providers and other web-related tutorials.
Are you interested?
Susan
Susan,
Thanks for connecting with me.
If I am reading your inquiry correctly, you are looking to advertise on my blog. Specifically, what do you have in mind?
Mark
Hi Mark!
You got that right. Actually, I’m looking for a possibility if you can do a review of our company, Synchristic Hosting.com. Tell me how much would it cost us for you to publish the review in the blog area of your website.
Hoping you’ll consider.
Susan
Susan,
Maybe this appears old-fashioned but I think being paid to do a positive review is unethical.
Mark
Mark,
I’m sorry if that didn’t sound right to you Mark. That was just merely a suggestion–didn’t say that the review is gonna lean towards the positive side. But I bet that incase you do you it, we will do good.
Anyway, what about we do a guest post?
Susan
Susan,
In all due respect, you are approaching this “pitch” in a disastrous way.
If I am unwilling to be paid to promote your company through a blog post, why would I do it for free? And how does one “review” a hosting company any way?
I have built my blog and my community on excellent content and I’ve built trust, in part, by not allowing outside companies to convert these great people into sales leads.
Occasionally I do have guest posts from individuals who are active members in the community. I invite them to do posts because they have great ideas or to help them get some exposure for their own work.
However, I’ve never heard of you or your company before so it’s unlikely that I would unleash you on a community of people who have also become my friends.
I would invite you to read my blog, get to know the folks around here, and show up through comments before asking me to promote your content.
This is probably the same reaction you will receive from other trustworthy bloggers, or at least I hope so! If you do a search on “how to pitch to bloggers” I think you will get much of the same advice I’m providing here.
Best wishes, Mark
Hi Mark!
Again, my apologies if I’m sounding a bit off in your standards. Thanks for the advice and I will take note of that.
I’ve been doing this for quite some time now and honestly, you’re the only one who had that reaction. But there’s a first time for everything, right?
Anyway, I’m concluding this as a negative response from you. Thanks for your time.
Susan
P.S.: Just in case you change your mind, you can send me an email anytime.
Another variation on paid content is paying for backlinks. I am routinely being offered $100 per link, even if I sneak them into old blog posts. And while it’s unlikely that many people would ever know about this, I would know about it and it seems … unethical. Or is it? Does anybody out there really care any more or are most bloggers link whores?
I’m also seeing a growing number of bloggers routinely featuring their customer in blog posts. Are they directly or indirectly being paid for these posts and links, or simply being polite? Do blog readers notice this like I do? Do they care? Are we just getting numb to it? Or is it smart business?
When I get inquiries like the one above, I wonder if I am that much out of step with the times compared to other bloggers. Am I simply idealistic? Stupid? Surely I can’t be the only one taking a stand on this kind of graft, right? What do you think? Would you take the money?
Please. Stop making your company blog suck.
Oct 9th
Let’s face it. Company blogs suck. They just do, at least most of the time.
But they don’t have to and I’m on a mission to bring the world my message of blog anti-suckology. I’ve been giving a lot of presentations lately and this has been one of my most popular!
I haven’t been using Slideshare too much but thought you would enjoy this particular presentation, which I have embedded above. Highlights include:
A few stats on blogs
Ten reasons to blog, even if nobody reads it.
New directions in corporate blogging.
Ten super huge ideas to make your blog less sucky.
My presentations are very funny, lively and conversational so I know some of the slides might seem cryptic since I don’t read off the slides, but I think you’ll get the gist of it.
By the way, I don’t do much self-promotion, but of course I’m available as a corporate trainer or speaker for your next conference, sales meeting, or event. I can do anything from an hour to a full day. In addition to blogging, some of my favorite speaking topics include:
- Social media strategy executive overviews
- Social media for non-profits
- Social media for governmental organizations
- Social media for economic development
- Business networking through the social web
- The Tao of Twitter
- Power and Influence on the social web
- Business blogging
- The three things all small businesses should know about social media
- Digital Distance – The future of social media and customer engagement
Does it make sense to share more slide presentations from my speeches? Or, are you too busy to really look through something like this? Be honest, I can take it!
Should we have multiple company bloggers?
Oct 2nd
It takes a lot of work to have a company blog and your approach is not a decision to be taken lightly. Your blogging strategy will have a powerful impact on the direction of your entire social media effort.
Some of the best blogs in the world have evolved to support a number of corporate strategies. And that’s where you need to start — assess the strategy, resources. culture, and capabilities of your company. It’s almost trite to say “start with strategy” but it is ESSENTIAL and will save you a lot of pain later. Let’s look at the implications of this decision by comparing three different corporate blogging strategies:
The multiple blogger strategy
A team of bloggers contributes content, with or without attribution.
Advantages
- This is the most common approach because it fits well with traditional organizational structures, i.e. “the blog is run by our PR team.” So it’s usually the easiest route to success … and there is something to be said for that.
- This strategy can also shine a light on the many voices and talents in your company. MLT Creative does a superb job of this, providing a blog that examines inbound marketing, research, and creative strategy by highlighting various experts on their team.
- Multiple bloggers also distributes the workload and provides the best opportunity for frequent, consistent content.
Disadvantages
- When you start a blog, all these people in the company will say “Oh yeah, I’ll contribute once a month.” They are big, fat liars.
- Managing many moving parts and a content plan can be very complicated.
- Being wedded to a schedule may make you inherently less flexible and responsive to external opportunities.
- I have rarely seen a corporate blog with multiple bloggers that has been able to establish a real community.
The single blogger strategy
One person is the “face of the company.”
Advantages
- If you have a company executive who is a natural communicator and voice of authority, it may represent a unique opportunity to differentiate your brand. What customer would not love getting a first-hand view from a well-known executive? Bill Marriott blogs for his hotel chain. That is an advantage no other hotel brand can touch.
- If your goal is to humanize your brand and create customer dialogue, your best bet is to have a dedicated blogger. People want to connect and converse with a real person. It is difficult to ask a question or comment when the author is not even identified.
- It’s easier for a single person to develop a blogging voice and competency than an entire team.
- Having a single point of responsibility is the most flexible and responsive situation that takes advantage of the rapid and real-time nature of the social web. It also assures that the job is going to get done.
Disadvantages
- It may be risky putting all your eggs in one blogging basket. What happens when your celebrity blogger leaves?
- Funding a dedicated blogger may be impractical for most companies.
- It may limit the scope and variety of content you deliver.
Hybrid approaches
Multiple, single bloggers — IBM has more than 50 blogs featuring individual superstar scientists and engineers. It is the best of both worlds since it features multiple voices but also creates emotional bonds with individuals.
Blogs segmented by market — An emerging best practice is to have multiple company blogs aimed at different demographics. These may use a combination of individuals and teams depending on the market.
Turn the blog over to stakeholders – Patagonia, Starbucks, and Fiskars famously use customers as their bloggers. This can create compelling content, external validation for your brand message, and a great opportunity for engagement.
The {grow} model — That would be me. I offer a variety of content options in a format that could also be adopted by larger and more complex companies. Here is my mix:
- As the primary blogger, I establish a voice of authority and an emotional connection with readers that enables community.
- I have several regular, paid contributors who provide diverse points of view.
- I try to mix it up with guest posts from community members, videos, and cartoons to provide different types of entertaining content and a consistent publishing schedule.
Of course there are lots of other options and approaches and I’d love to hear your take on this in the comment section. What’s working, or not working, for you?








You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer









