McDonald’s scales to meet social media demands (video)
Mar 15th
In a recent #MMchat session, I referred to McDonald’s as a social media best practice and said they should give me some free fries for the reference. In a tribute to the way McDonald’s is “tuned in” to its audience, Rick Wion, the company’s director of social media, responded to one of my tweets and said that he would indeed buy me some fries.
What resulted was even better … a lengthy discussion and a short video interview when I got to meet him live at SXSW. Talk about the business benefits of Twitter!
How does a global icon like McDonald’s — one of the world’s most important brands — engage with millions of customers? Well here’s the answer in this video. I think you’re going to love this interview. We touch on some very significant topics about the research that went into their effort, humanizing a brand, staffing up for an initiative like this, and where it will lead.
Would love to hear your comments about this. We may even be able to get Rick to answer a few questions.
How do I find the “voice” on my company blog?
Mar 3rd
I received this great question from Josh Cantrell, a B2B blogger …
Who is my audience? Is it the people I want to sell to, or the people that will regularly follow our blog? How do I determine the blog’s “voice”? My writing style/personality may be different than the corporation’s. Do I do my own thing and just be myself or do I try write AS the business would?
Whether you have a personal blog or a corporate blog, your tone and voice will change over time, primarily as your knowledge and confidence grows. When you get right down to it, your “voice” is the key differentiator for your blog — it probably makes the difference on whether somebody even reads your blog or not.
I would define “voice” as the personality and style of your writing. Are you witty or buttoned up? Flowery or factual? A story-teller or a reporter? There is no good or bad way to be, as long as you are connecting with your audience.
In the business world, your audience must be defined as the people you are trying to influence. Your company blog should be aligned with your marketing and business strategies, otherwise … why do it?
A business normally has many audiences. Obviously customers … but also suppliers, employees, people in the community, even competitors! One emerging best practice is to have multiple blogs for your differing audiences. This is impractical for many businesses so you should probably focus on customers — yes, the people you want to sell to.
Aligning your “voice” with the company’s can be difficult, but not impossible. I’ve worked with blog-start-ups at several companies and here are the phases I see most companies going through:
1) Uptight – At first, the company is tentative about becoming a publisher. Writing is tightly controlled, wedded to a schedule, and perhaps even approved by legal.
2) Disenchantment — “What?? We don’t have comments on our blog?? What are we doing wrong?” Also in this phase you realize all those people who said they would contribute blog posts were big fat liars.
3) Re-alignment – Expectations come more into line, and a more realistic view of the long-term contributions of a blog emerges. Maybe you even have a small win — “Hey a customer mentioned our blog today.”
4) Relaxation — Company begins to trust the content developers and the process. Content begins to be incorporated strategically into sales and marketing efforts. Maybe you even get a comment! The blog becomes cool.
So a voice does evolve and hopefully over time it will become less press release-like and more human, accessible and friendly.
In the short-term, if there is a disconnect between how you write and how they WANT you to write, you have to live with it. Change takes time and let’s face it, if the company is paying you, they can ask you to write any damn thing they want, even if it sucks.
Here is another remote possibility. Your company might be right. Most companies are run by experienced, well-meaning people who want to do good work and care about you too. As I look back at my own career, when I was 25 I didn’t know half as much as you do Josh. Worse, I didn’t know it at the time! Thankfully I had patient bosses.
Hang in there. Most companies do get to that relaxation stage. And besides, I LIKE your blog Josh!
I would love to hear stories from the rest of the blog community. Are you finding your voice on your blog? Is it matching what your company wants you to say?
Josh Cantrell submitted this great question through MLT Creative’s blogging seminar and is a marketing coordinator and blogger behind Cloud 9, a very entertaining B2B blog at Claris Networks, a cloud computing provider in Knoxville, TN.
Case study: How one blog post helped me get a job in social media
Feb 10th
Antonia Harler is a friend from the {grow} community who blogged and tweeted about her challenges finding a job in social media marketing. And then, it finally happened! She has been gracious to write this post about what it’s like finding a first job these days …
Getting a job is tough. Especially when you are fresh out of university and faced with a recession. And that’s why I’m here today. I’m here to tell you the story of what a job hunt is like right now and how a blog post changed my life!
I graduated in September 2010 with a diploma in Management, Communications & IT. My choice of studies was probably wrong in many ways for social media marketing but had some advantages, too. Facing the job market as well as the strong competition was daunting. It scared me and I didn’t know where to start. I only knew I wanted to work in digital Marketing/PR in London but had no idea of how to go about it. How do you find a dream job in London when you are based in Austria?
I decided I just needed to go there so I booked a flight in October to spend two weeks job hunting. While I met many nice people and practiced my interview skills, I returned to Austria empty-handed. So many people were telling me “You should just look for a job here. It’s your home after all.” Their doubts started to eat at me. I asked myself many questions. Was I doing the right thing? Should I settle?
Luckily, I’m a stubborn character. I just had this picture of myself working in London in my head and I wasn’t ready to dismiss it quite yet. I held onto that image despite the doubts creeping up inside of me. And on one Saturday evening after a couple of glasses of wine (trust me, if you are job hunting, you sometimes need those!) I decided to be more pro-active. CVs aren’t working anymore. They are faceless and hundreds end up on every employer’s desk.
That’s when I wrote the blog post that changed my life. I wrote from my heart and told people that I am worth hiring! I had built up a meaningful social network and I reached out to them to help get the word out. People like Mark Schaefer, Danny Brown, Stacey Hood, Shelly Kramer, and Kyle Lacy. Chris Brogan and Scott Monty also helped out. In total I sent 20 Emails to people around the world. I explained my situation and asked for help. I needed my story to spread. It was a long shot, but I had nothing to lose.
Amazingly, all 20 people were happy to help. They spread the word or helped in other ways and before I knew it the post had been viewed over a thousand times by people all over the world. My inbox became flooded with emails from total strangers offering me jobs or simply telling me how much they loved the idea. I soon started working part time for a social media agency in Manchester. A month later Adam Vincenzini contacted me on Twitter to offer me a job I really wanted. And here I am now, happily employed at Paratus Communications, working with kick ass clients and learning from an extremely smart Australian.
It took me nearly four months to find a job. While it felt like an eternity, in retrospect, it’s nothing. I know there are many people who suffer far more.
In the end, the doubts, the tears, the constant explaining about why I want what I want was worth it. I didn’t choose the easy way out and settle.
And even now that I’m employed, I put a lot of pressure on myself. After all, I made my job search very public. A lot of people know about it, a lot of people helped and the last thing I want is to disappoint any one (especially my employer).
So, what advice can I give to all the people still looking for a job?
Be creative — We are still battling the recession. Companies have a ton of applicants to choose from and if you don’t differentiate yourself from all the others, you won’t be successful.
Use the power of social media – Forums and comment sections of blogs are an important way to network. Make sure to be active and treat Twitter, Facebook and all the rest like it’s your job. Make sure your LinkedIn profile is up to date. A while ago I wrote a post for Kyle Lacy: “6 ways to get noticed by people on Twitter” In my job search, I lived and breathed my own advice and built wonderful relationships. Leverage the opportunities the social web has to offer.
Ask for help – People will surprise you with their willingness to help. I know they surprised me and I couldn’t be more thankful. At the end of the day, their help and kindness helped me reach my goal.
Blog! — I put an exclamation mark behind blogging because I never thought it would be *this* important to employers. But it is. If you apply for a job in social media, people will Google you. They will stalk your Facebook and Twitter and they will want to find a blog. The social web is all about content creation. Always remember that.
Be pro-active — Show initiative. Be persistent. Keep thinking of ways to draw attention to yourself. Start thinking of yourself as a “brand”. Simply showing up to an interview doesn’t demonstrate drive or passion nor does it add anything valuable to your mission.
Be patient & don’t give up! — Hold on to what you want and keep fighting, even though times are hard. I know, it’s easier said than done and more often than not you’ll have to overcome your own fears but it will pay off.
Antonia Harler holds a degree in Management, Communications & IT and works as a social media strategist at Paratus Communications. For more information about Antonia, visit her blog www.socialglitz.com, follow her on Twitter @antoniaharler or join her on Facebook www.facebook.com/socialglitz.
The Joy of Sex and Blogging
Dec 15th
I was in my favorite used book store this week and saw “The Joy of Sex.” You know, I’ve always been too embarrassed to even pick that thing up in public but I did start thinking about this element of “joy.” That’s a word that has been a big part of my life but it hasn’t always been that way. With the fresh start of a new year upon us, I thought this story might give you some energy and inspiration …
About 14 years ago, I was fortunate to attend a masters degree program for applied behavioral sciences led by a wonderful man named Robert Crosby. He is the closest thing to a human Yoda I have known.
Although I loved the program, it was just one more thing piled onto an overwhelming schedule. I was raising two active kids, surviving an intense career overseeing global brand initiatives, and was being consumed by a charity project that had under-delivered on the resources I had been promised. Now I had to deal with classwork and a thesis too. The stress and anxiety were taking a toll mentally and physically. Even getting away didn’t seem to help. It would take me at least two days to start to wind down.
Somehow this situation came up in a lunch conversation with Bob. He just shook his head and looked disappointed in me. I felt a little defensive. “Well,” I said,, “Isn’t being stressed part of life these days? If you aren’t feeling anxiety all of the time, then what DO you feel?” He looked at me with his wise blue eyes and without hesitation replied, “joy.”
This really knocked me off center. I didn’t know how to respond because I had never even considered this as a possibility before. What would it be like to live a life where your predominant feeling is joy? From that moment on, I wanted to find out.
This one conversation inspired me to re-evaluate what I was doing — and why I was doing it — on a daily basis. To live in joy. Isn’t that a wonderful possibility?
As I approached new decisions in my life, I would filter options based on whether they would create more joy or less joy. I discovered that many of my decisions had been toxic. Something had to change.
The biggest challenge was learning how to say “no,” even if it hurt my career or was politically unpopular. You can probably relate! How much stress in your life is caused by getting into responsibilities you really don’t have the time or passion to achieve?
I reflected that my life was dominated by sucking up to unethical people I didn’t respect, spending time in endless meetings, and squeezing into the middle seat of one more delayed cross-country flight. I had a hard time approaching these activities with a joyful attitude. I wanted to have more balance with activities that brought real meaning — not just status — to my life.
So I made some changes. By trying to live in a way that enables joy, over time I have created a much simpler, centered, and probably healthier lifestyle. I’m a work in progress and still have my irritable days like everyone else (even Bob!) but at least I’m self-aware and mindfully self-correcting.
Here is something that creates an incredible amount of joy: blogging. If you have been a regular reader here you probably already sense that.
Sometimes I KNOW something I write is going to make you think and delight you. I can’t wait to publish, can’t wait to see what you have to say about it. Writing for you, tending your comments and really getting to know you is the best job I have ever had. Even when you disagree — maybe even take me on – I just smile and think, “Yeah, you tell ‘em. Way to be strong.”
We’re all in this together. Yes, we want to {grow} but maybe we can also do it in a way that leans toward joy. Thank you for being a very, very big part of the joy in my life!
Now … maybe I should go back and buy that book when nobody’s looking : )
Tell me now … how are focusing on joy in your life?







You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer









