Personalities of the social web
Does Amanda Chapel matter?
Jan 3rd
The mysterious, mean-spirited, self-proclaimed “strumpette” Amanda Chapel is the most divisive personality in the social media movement. She relentlessly shoots poison darts at nearly every voice of authority on the social web. It’s typical for her to characterize many of her A-List blogger targets as:
- “Baby babble”
- “Full-on non-stop shameless surreptitious sleaze”
- “The cacophony of dopes”
- “Sacs de douche”
- “Self-important fatuous boobs”
… and worse. But her commentary can also be positively brilliant, insightful, and hilarious. There is no humor so sublime as pomposity pricked.
All this venom sometimes leaves me wondering if she’s a just a pesky mosquito annoying everyone at the social media picnic or if she is having a meaningful impact on the evolution of the social web. Does Amanda Chapel even really exist? Does she matter?
I decided to ask her these questions myself. Here is my interview with Amanda Chapel, which was conducted last week via email (I added the hyperlinks):
MWS: You are one of the most reviled personalities on the blogosphere. Why are you so mean?
AC: Actually, that’s two separate questions. With regard to “reviled,” I am/we are anti the general Web2 Cluetrain commie crap. We poke at the movement’s weakest links. We show their Golden Calves for what they actually are, i.e. self-serving buffoons. That said, we also take no prisoners. As such, we lay claim to, and inspire, the inverse of the movement’s immature passions … as does anyone who thinks critically … as does any skeptic who refutes a bogus pseudo religion.
As to “mean,” I am cutting. Satire and mockery are biting at their best. Poignant is poignant. It’s smart and often cuts through the clutter. I also believe that the “David Letterman Beat It To Death School of Comedy” is VERY effective and resonates.
MWS: So you refer to yourself as “we.” This begs the question, are you real? Are you even a woman?
AC: The identity issue is so old and tedious frankly. It’s been asked and answered SOOOO many times. Sadly, it keeps coming up because the nature of the SMedia crowd tends to be literal minded. Brian’s interviews with Bill were pretty explicit.*
“We” means a group represented by a single brand. Asked and answered.
All to say, you can call me Amanda Chapel. That’s what we are.
MWS: One of your biggest criticisms is that many of the A-List bloggers don’t have the business experience or credentials to have a voice of authority in this space. Why are you different? Why should we listen to you?
AC: I’m not selling anything. I’m questioning. Those two things are NOT on equal footing. “Doubt” is not about credentials, per se; it is about the strength of the argument. That said, we stand on what already exists. The core of our system/Union is NOT enthusiasm; it’s rationalism.
MWS: What is pissing you off the most these days?
AC: Most? That’d be Liz Strauss, Brian Solis, and Deepak Chopra. Ironically, as more light has been shed on the ethereal emptiness of the movement, its “evangelists” have gotten bolder and strident. They’ve become irrepressible caricature. It’s like watching amateur Benny Hinns whistle on the way to the bank, having only increased their flocks after being busted on 60 Minutes. Arrrgh.
MWS: You have been one of the most visible voices of dissent for several years. Have you made a difference?
AC: Many say I have made a significant difference. Frankly, I’m not so sure. I think I’m more of a catalyst than a direct agent for change. Our outrageousness with Strumpette,** etc. made it safe for critical thinkers like you, Bill Sledzik, Sean Williams, Joel Postman, Ike Pigott, et al. to occupy the middle.
MWS: Do you have plans to ever shed the Amanda Chapel character or are you in it for the long-haul?
AC: I think the character is only good as long as our argument is relevant. Let’s put it this way: most of the failure of Cluetrain, etc. is pretty basic. But it is a bubble that sadly continues to grow. However, the FTC, Congress and business are waking up. I’m certain when the bubble breaks a new canvas will present itself. I’m pretty excited about that actually. It’s long overdue.
MWS: So far I have not been the target of your fury. What would I have to do to have you take a crack at me?
AC: We’ve seen you slip on occasion. But that’s rare. To REALLY get our attention, I’d think you’d have to have had a serious head injury.
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The title of this post is “Does Amanda Chapel Matter?” so I’ll offer an opinion.
One of the most disturbing aspects of power and the social web is the herd mentality. You’ve seen it. If Chris Brogan, Guy Kawasaki or Jeremiah Oywang burps, it is tweeted 900 times. That burp gets repeated and codified by other bloggers and soon, it becomes a marketing tenet, a “rule” for social media marketing. That’s called “group think” and it is DANGEROUS. Maybe we should call it “burp think.”
It is difficult to have an impactful, dissenting voice in this arena. It’s like yelling for the opposing team at a home Steeler game – You won’t be heard and you’ll probably be squashed.
But Amanda gets through. She often pisses me off. She’s shrill, offensive and sometimes even flat-out wrong … but her message GETS THROUGH. We need that dissent. Even her detractors should admit we need it. Some of the most important and effective dissenters in history have been anonymous “characters” and maybe that’s what we need to rise above social media’s sycophantic mind muck — a voice who doesn’t play nicey-nice all the time.
I think Amanda matters. What about you?
* This refers to a 2008 series of interviews of Brian Connolly by Bill Sledzik. In this interview, Connolly disclosed that the idea for the Amanda Chapel character started while his friends were watching a basketball game. The idea for the “blog of naked PR” was born, complete with an Amanda Chapel backstory. Between 4-7 people have sustained the Chapel character and signed a non-disclosure agreement. “Amanda” would not disclose the identity of the person or persons who answered these questions.
**Strumpette was the Amanda Chapel blog which was discontinued in 2008.
The social web is starting to feel like high school
Dec 30th

A while back I wrote an article about the fortress-like tendencies of the A-List bloggers and the sycophants who follow them. I compared it to an exclusive country club.
But as I’ve reached a wider audience and gained more experience on the social web, I’m learning that some of the online behaviors deserve even less credit than that. A couple of anecdotes:
- Last month I met with a high-profile blogger/speaker who said he had been “black-balled” by those following Chris Brogan (not Chris himself) because of disagreements he lodged with the uber-blogger.
- Another top blogger told me conference speaking invitations had dried up since he criticized fellow A-list bloggers
- I recently politely disagreed with a number of high-profile folks … who promptly “unfollowed” me on Twitter
- One follower implied I was chauvinistic because I had more men than women on one Follow Friday tweet
- A nasty and unprofessional online fight recently erupted between East Coast and West Coast factions over the issue of social media credentialing.
- Recently, a well-known social media pundit named me as one their favorite bloggers. One of my followers said she now had a “moral dilemma” of whether to follow me or not because she did not like the other blogger.
Pardon me folks, but doesn’t this sound a lot like high school? Or worse.
The petty politics of every day relationships are exacerbated on the social web because we are making very limited assessments of people based on their written words. People seem quicker to judge, and harsher in their reactions without thinking about the real live human beings behind those little icons. I’ve been guilty too.
In the end, I can only be accountable for myself. The social web mantra of “authenticity” and “transparency” is a load of crap. Nobody is truly authentic. Nobody is truly transparent. Nor should you be! However, there is an urgent need for civility, tolerance and honesty in this space. I’ll try my best to walk the talk in those areas and if this makes any sense to you, maybe we can support each other and make the change together.
Thanks for hanging in there through the rant. You may now return to your social media high school home room, wherever that may be. : )
Community alert: Sean Williams, a regular contributor to {grow}, pointed out this timely WSJ op-ed piece on the subject of social web civility. Which was a civil thing to do.
Twitter in the trenches: An interview with Lance the repairman
Dec 18th

I recently moved into an older home that needs a lot of repair work. As luck would have it, I had a new Twitter follower this week, @knoxhandyman. Sounded like just the trick. Called him up. Met him. Hired him.
And he did a great job so I thought I would provide this interview with this hard-working social media entrepreneur:
Mark: How long have you been a repairman, Lance?
Lance: Well I’m 49 and I’ve been doing this about all my life, so let’s just say a long time.
Mark: And how long have you been on Twitter?
Lance: About 5-6 months.
Mark: How much time do you spend on Twitter?
Lance: None. My wife handles all that. She asks me what I’m doing and where I’m going and what customers are saying and then she puts it out there. I don’t have time for it. I’m out here working.
Mark: And do you use anything else beside Twitter?
Lance: Yeah, I get a tremendous amount of work from Craig’s List and she also puts it on Facebook.
Mark: So is Twitter working for you?
Lance: Seems to be. I’ve had a whole let better success there than newspaper advertising, I know that much. Took out a couple of newspaper ads. Zip.
Mark: And how much of your business is coming from the social media channels?
Lance: I don’t really know. I don’t keep track of it very well, which drives my wife crazy. To me, it’s all pretty much word of mouth. It’s a call to my cell phone, that’s all that matters!
And so I let Lance get back to re-wiring my new outdoor lights, another successful Twitter job completed!
I wanted to share this with you because it represents the REAL world of social media and working people. It’s not necessarily about the corporate world of “Trust Agents” or community managers or sponsored posts. It’s about hard-working families and small businesses trying to figure out how to make a buck. Go Lance.
A futurist’s view of the “next big thing” in social media
Dec 13th

Venessa Miemis’ Twitter bio describes her as a “Metacog, futurist and thought architect tracking emerging media and technology trends & impacts.” Now THAT got my attention.
Currently pursuing a masters degree in New Media Studies at the New School in NYC, she has been passionately thinking and writing about the future for seven years. Venessa kindly agreed to an interview and I found her views on the connections between social media and education, politics, global community and our future to be one of the most thought-provoking posts I’ve featured here on {grow}. I think you’ll agree:
What is a futurist and how do I get a job like that?
A futurist’s role is to help people anticipate, plan for, and adapt to change. This means tracking emerging trends and seeing how they fit into the big picture and envisioning different scenarios for what might come next. You could call this “developing foresight.” It’s a skill set that’s in pretty high demand these days. Things are changing rapidly and everyone is looking for ways to stay ahead of the curve.
At the professional level, futurists are hired by organizations to help them understand the forces and trends shaping their industries, and anticipate the changing needs and desires of their customers in order to stay competitive. At the individual level, each of us constantly thinks about our own goals and dreams and develops strategies that will help us accomplish them … so in some sense, we’re all futurists. I do think we’re in a very transformative period in history, and we all need to hone our “futures thinking” skills in order to actively participate in the process of shaping our collective future, instead of just being a passive bystander.
You first connected with me after seeing my blog post on the future of social media. Please answer this multiple choice question: As a futurist, I thought Mark Schaefer’s social media forecast was a) entirely accurate; b) uncanny and without error; or c) the subject of my college thesis.
Ha, well I think you hit on some great themes. I wrote a post recently, 3 Key Trends Shaping the Web and Society, that looks at some megatrends that are driving today’s developments. The one that’s influencing many of the social media trends on your list has to do with the increase in complexity around us.
Historically, as complexity increases, we develop better methods for making sense of it. A big challenge we’re facing right now is figuring out how to deal with information overload, and how to separate quality content from noise. We’re trying to solve the problem through quantification. As you mentioned, we’re going to continue to see information about ourselves, our habits, our sentiments, and our social connections become much more clearly measured and defined.
This could potentially be an amazing thing. If we know more about each other, we may be able to begin collaborating on an enormous scale to solve some of the world’s serious problems. At the same time, as you also mentioned, if we’re not actively involved in demanding our civil liberties and digital rights, we may face some scary situations regarding privacy, power and control. Thankfully, there are organizations like the Electronic Frontier Foundation (EFF) and the Peer to Peer Foundation that are dedicated to protecting our rights and values as we transition into a networked society.
One area on your list I disagree with is the notion that the digital divide will continue to grow and eventually become permanent. I think it will be just the opposite. There’s a concept called “leapfrogging,” which describes how areas with poorly-developed technological or economic bases will skip over the intermediary steps and transition directly into adopting modern systems. For instance, you’re not going to see cables laid all over rural Africa so people can have internet access, you’re going to see an explosive growth of internet-connected mobile phone adoption. As the technologies get better and cheaper, we’re going to see portable devices and interfaces become more seamlessly integrated into our lives, and it will be a game changer.
What are the social media trends you’re most concerned about? Most optimistic about?
This passed through my twitterstream the other day: “Understanding how networks work is one of the most important literacies of the 21st century – Howard Rheingold.” I think that complements what I’ve been saying nicely.
While some people haven’t even entered the social media space yet, the rest of us are chomping at the bit and asking what’s next. We’re still very much in the Wild West of the real-time web. Just look at Twitter. There seems to be a new app released every day that’s trying to measure something – ROI, influence, impact, and so on. There are no established rules of conduct or best practices, and people are still arguing about whether it’s more important to have lots of followers or to be on lots of lists. Everyone’s trying to figure out how to capitalize on the space.
I understand that business is about monetization, but I think there’s something going on here that’s much bigger than people realize. It doesn’t fit into our traditional business models at all, because we’ve never had the opportunity before to leverage social networks at this scale. That’s the next big social media trend: understanding how to leverage networks. We’re all here, we’re all connected – now what do we do?
I’ve been thinking quite a bit about the effects of social media in the workplace and the next generation of workers who grew up communicating with their thumbs. What should we know about this group?
I’m actually rather concerned about this group. I try to pay attention to what’s going on in many different fields to get a sense of the big picture, and the lack of “new media literacy” in young people is alarming. You think it’s hard getting organizations to embrace social media — try looking at the educational system. It wasn’t designed for this. Forward-looking teachers see the necessity of bringing social technologies into the classroom to enhance the learning experience and prepare students for 21st century life, but it’s not happening fast enough.
Many young people are not being taught how to benefit from the power of the web as a tool for building a network and for learning. I mean, anyone who uses Twitter or belongs to an online community of some sort has seen that sharing information and learning from one another is not only fun and rewarding, it’s addictive. Kids need to be shown how to navigate that world too.
I think the social web is enabling an informal learning process to take place that in some ways challenges the validity of our educational institutions. It might be a bit extreme to tell schools to “‘innovate or die,” but they need to get with the program already. America is already falling behind in so many areas as geopolitical power shifts to other nations. We can’t afford to sit by and idly watch today’s youth go through a system that leaves them appallingly unprepared to compete in a global marketplace.
If the {grow} community wanted to learn more about the work of futurists and their study of social media, can you recommend a few resources?
The World Future Society , the World Futures Studies Federation and the Association for Professional Futurists (APF) websites are good places to start for an overview. Ross Dawson and Gerd Leonhard focus a lot on the future of media on their blogs. John Hagel and John Seely Brown both provide great insights into innovation and strategy from a business perspective. I’d also definitely recommend checking out the blogroll on KedgeForward, a blog by professional futurists Frank Spencer and Michael Morrell. It’s an excellent resource for future-focused exploring.
There are also several programs in the country to pursue higher education in Futures Studies. The University of Houston offers a Master of Technology in Futures Studies as well as a Certificate in Strategic Foresight. Regent University offers a Master of Arts in Strategic Foresight, which is directed by Dr. Jay Gary. And for those aching to leave the mainland, the Hawai’i Research Center for Futures Studies offer both an MA and a PhD in Alternative Futures through its Department of Political Science. For a complete listing of Futures programs around the globe, visit this page on the Acceleration Studies Foundation website.
I’ve left the most important for last. As a futurist, please tell me who you like for the Super Bowl.
My crystal ball has suddenly become very hazy…
Would love to have the {grow} community comment and pose other questions to Venessa!
Follow Venessa at @VenessaMiemis Her insightful blog can be found at: http://emergentbydesign.com/





You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer









