Throw out the stats. Talk to people.


I’ve been reading a couple articles about the latest social media stats, which some authors suggest are not leading to the “transformational” aspects of social media many expected.  They point to differences by region and socio-economic conditions as scientists try to squeeze insight from tables of numbers.

They’re looking in the wrong places for the truth.

Obviously the results of technology will reflect the people who use it.   Yes, there will be evil, corruption, and inequality.  That comes with the species.

But the whole story, the real story, the true transformational qualities of social media don’t show up on a graph.  The beauty of this “technology of connection” is embedded in individual stories.

For the first time in history, mankind has access to free, global, instantaneous communications.  There are countless connections happening —  new friendships, business contacts, supporters.  Sources of information, consolation, and inspiration.

I’ve built a foundation of new customers almost entirely through social media connections, discovered many new friends around the world who care for me, and even found the woman I love there, too.  These relationships never could have occurred without the technology, and they will never show up in a Harvard research study.

Put away the spreadsheets.  Get out there and talk to people. The transformation is in our hearts and minds and it is real.

Illustration: Karl Hilzinger

The social media country club


I finally had time to read the Brogan/Smith book “Trust Agents.”  I thought it was “OK” at best — disjointed, repetitive, and even silly at spots (“much of journalism has a faux objectivism that can’t die fast enough”).   I think it’s a good book for social media newcomers.  But based on the take-your-breath-away reviews from the blogger community, I was expecting much more.

Why was my impression of this non-remarkable book so different than the biggest names in blogging?   Here’s my hypothesis:  The opinions were probably NOT much different than mine — but they just wouldn’t say so.  Why?  The “thought leaders” of social media marketing are a country club fearful of saying anything negative or controversial about another club member.  The real commerce of social media is trading favors and a negative comment breaks the favor chain.

Brogan and Smith express this importance of belonging when they write in their book: “be yourself, which is to say, ‘be one of us’.”   They describe the clannish protectionism of those at the top when they say “(newcomers) don’t realize that we all know each other, that we we recognize the new stranger in our midst …”

I understand the human nature present in this situation.  Someone who wants to make it as a blogger is not going to rock the boat with a powerful individual who can influence their success by turning favors.  We all want to belong. That’s the way the world turns.   So if somebody wants to be a sycophant, why should I care?  Here’s why.  The nicey-nice world of social media blogging creates problems beyond the walls of the country club:

1) Group think. If you are unfamiliar with this term, here’s a good definition.  Among the top social media bloggers, there is little or no substantial debate over ANYTHING.  Sometimes an individual outside the “inner circle” lobs a grenade, which is usually deflected by a member of the inner circle in defense. The result is that essentially everybody expresses and re-expresses the basic opinions of the leaders without serious challenge or innovation.

2) Myth-making.  A few weeks ago I wrote a post about social media myths.  The ideas I chronicled probably seem ridiculous, yet mantras such as “it’s all about community” have become foundational tenets of nearly every blog I read.  As I’ve entered this arena and observed participant behavior, I’ve been astounded by how many people tweet, praise and re-blog anything uttered by the primary thought-leaders, no matter how insipid. It seems Marshall McLuhan was wrong in this case. The medium isn’t the message. In social media, the messenger is the message.

3) Lack of credibility.  Take a close look at the credentials (if you can find any) of nearly any leading social media marketing “expert.”  How many have ever had a real sales job or have been actually accountable for delivering new value in a marketplace by creating, testing and distributing a product on a meaningful scale?   Very few.  Yet these are our marketing “gurus?”  In a communication channel already dominated by porn-peddling, get-rich-quick nimrods, it simply doesn’t help our collective credibility to have our most visible advocates spouting incredibly naieve statements about marketing fundamentals they know little about.

4) An infrastructure of angels. If you get to the point where you are huge on the social media scene, shouldn’t you be able to pull enough strings to constantly surround yourself with enough positive tweets, reviews and testimonials to bury any authentic complaint?  The real strategy of Trust Agents is to build enough goodwill to call in favors forever.

OK, so let’s not talk about what’s going on “out there” any more. Let’s bring it to the here and now, you and me.  What would better serve MY social media strategy … or yours?  To provide an honest opinion that might upset the favor-makers, or to join the country club?