Posts tagged blogging
Have You Hugged Your Blogger Today?
Feb 12th
Over the past few years I have had the pleasure to get to know many of the great marketing bloggers I admire so much. And it is amazing how similar we are. We seem to thrive on the relentless pace and challenge of producing consistently great content. Most bloggers do the work out of love, passion, and a drive to make a difference … not for money. In fact, it is very, very difficult to directly monetize a blog.
I love blogging, but as you can imagine, it’s a ton of work. And we might plow hours of work into a piece we’re proud of only to have it considered “old” a week later!
That’s why it is so exhilarating to get an email like the one I received this week:
“I’m sure it’s difficult to know sometimes if you make a difference in this world. You did. Thank you.”
Now THAT is something to keep a blogger going!
You see, on our blogs, we may receive tons of comments, but rarely do we get any feedback. There’s a difference between “I agree with your point” and “Your work is appreciated” or “You are making a difference.”
When was the last time you gave a “virtual hug” to your blogger and tell him or her about your appreciation for their long hours and sacrifices to make their little piece of the world a better and more interesting place?
Valentine’s Day is this week and I think that’s a great time to take a moment, reach out to these hard-working folks, and show a blogger some love. Can we make this the first Hug a Blogger Week?
I’m going to take 10 minutes to drop a note to a few of my favorite bloggers today and just say “THANKS!” How about you?
Learning From Big Social Media Blunders
Jan 18th
By Stanford Smith, Contributing {grow} Columnist
Advertising Age just published its Book of Ten’s issue. In it they chronicle this year’s Top 10 Social Media Blunders. The list is entertaining and disheartening. Entertaining because of the shenanigans and plain idiotic social media mistakes committed by some very smart people. Disheartening because nervous businesses considering social media may unduly focus on the blunders and ignore the benefits.
Today, I’ll take a moment to speculate “why” the blunders happened and how businesses can learn from their less fortunate brethren’s mistakes.
Dropping the “F” Bomb
The Blunder: New Media Strategies employee mistakenly skewers Detroit drivers from the @ChryslerAutos twitter account. Although the tweet was caught and deleted within minutes, the damage to a career and a high-prestige social media account was done. New Media Strategies fired the employee and Chrysler Fired New Media Strategies.
Why It Happened: The scuttlebutt is that this employee managed his personal and client accounts with the same Twitter management tool. A small lapse in attention easily took his personal tweet and broadcasted it to the world.
Suggestion:
Set a firm policy that personal tweeting should not happen from a company sponsored and administered tool like Hootsuite. Since a mis-tweet could be dire, companies should also consider restricting tweeting from company computers.
Kenneth Cole and the Arab Spring
The Blunder: Kenneth Cole jumped on the Arab Spring news story with a less than elegant tweet:
“Millions are in uproar in #Cairo, Rumor is they heard our new spring collection is now available online”
Why It Happened: Creativity got in the way of common sense. Politics, religion, and um… revolution are incendiary topic that should be handled with care.
Suggestion:
The same conversation rules that work at the bar and family dinners should be applied here. Provocative advertising can get you attention but ultimately it can backfire. Since the risk is often disproportionate to the benefit, it’s better to dig a little deeper for a social play that has more legs and less risk.
Qantas and #QantasLuxury
The Blunder: Bad luck and horrible timing led to the launch of Twitter Contest that asked followers to detail their dream luxury in flight experience. The problem was that the day before union talks had broken down and customers were still upset about a fleet shutdown that disrupted travel plans for thousands.
Why It Happened:
Operations, Customer Service, Marketing, and Social Media weren’t talking. A open-eyed review of social sentiment and actual conversations would have given the social team a heads-up that they were poking a hornet’s nest.
Suggestion:
Invest in a social media monitoring tool that gives real-time and accurate reports on what your community is saying about your brand. Any major social initiative should have a go, no-go, checkoff that polls customer service and operation.
A Face Full of Tomato Sauce
The Blunder: The folks at Ragu stepped in it when they tried to joke about dads lack of kitchen expertise. Ragu’s mistake was creating a video with moms spouting off about their kitchen-illiterate husbands. Not-funny and the Dads blogged en-masse about Ragu’s faux-pas.
Why It Happened: The problem is that Ragu missed a growing movement of dads who are kitchen, diaper, laundry, and bed-time story ninjas. The social web is packed with these interest and lifestyle based interest groups. A simple search would have uncovered the CC Chapman’s of the world and averted the PR misstep.
Suggestion:
Use social networks to monitor the pulse of your customers. A simple poll on Facebook can offer clues to how a marketing campaign, new product launch or price change could be perceived. Which leads to…
Netflix and Qwikster
The Blunder: Netflix decided to raise its prices without talking to their customers first. Next they confused everyone by spinning off their DVD rental into another brand, Qwikster, but failed to secure the Twitter username @Qwikster. The Twitter handle was scooped up by a loser who had a talent for bashing Netflix. The cost of this particular blunder was 800,000 lost subscribers or $192 million in $20/month subscriber fees.
Why It Happened:
Netflix is a savvy online player. On this one they forgot that they had an open channel to poll their most fanatic subscribers. Simply asking them how they would react to the changes would have revealed the gaping holes in their strategy. Ignoring these people created a firestorm that couldn’t be contained.
Suggestion:
Remember that “dialogue” is a competitive weapon. Facebook, Twitter are free to use and incredibly valuable for gathering opinons and soliciting support for company initiatives. It’s a good idea to add “social focus groups” to the traditional customer research done before the roll-out of any new product or service.
5 More Examples
Advertising Age did a terrific job at compiling and profiling these blunders. Read 5 more here.
I’m curious about your perspective on what went wrong with Quantas, Ragu, Netflix, Kenneth Cole, and New Media Strategies. Talk to me in the comments below.
Contributing Columnist Stanford Smith obsesses about how to get passionate people’s blogs noticed and promoted at Pushing Social, except when he’s chasing large mouth bass!
Please. Stop making your company blog suck.
Oct 9th
Let’s face it. Company blogs suck. They just do, at least most of the time.
But they don’t have to and I’m on a mission to bring the world my message of blog anti-suckology. I’ve been giving a lot of presentations lately and this has been one of my most popular!
I haven’t been using Slideshare too much but thought you would enjoy this particular presentation, which I have embedded above. Highlights include:
A few stats on blogs
Ten reasons to blog, even if nobody reads it.
New directions in corporate blogging.
Ten super huge ideas to make your blog less sucky.
My presentations are very funny, lively and conversational so I know some of the slides might seem cryptic since I don’t read off the slides, but I think you’ll get the gist of it.
By the way, I don’t do much self-promotion, but of course I’m available as a corporate trainer or speaker for your next conference, sales meeting, or event. I can do anything from an hour to a full day. In addition to blogging, some of my favorite speaking topics include:
- Social media strategy executive overviews
- Social media for non-profits
- Social media for governmental organizations
- Social media for economic development
- Business networking through the social web
- The Tao of Twitter
- Power and Influence on the social web
- Business blogging
- The three things all small businesses should know about social media
- Digital Distance – The future of social media and customer engagement
Does it make sense to share more slide presentations from my speeches? Or, are you too busy to really look through something like this? Be honest, I can take it!
You’ve picked the wrong goal for your blog
Jul 17th
Nearly every day I receive some variation of this question – “How do I drive more traffic to my blog?” I would go as far to say that there seems to be an obsession with traffic among bloggers.
In my opinion, this is the wrong question to ask if your goal is to build and sustain a successful personal blog. In fact, the pursuit of traffic may actually be working against your success.
Picking the right measure for success is vitally important because it should drive all of your blogging efforts. For the sake of this post I’ll assume most people reading {grow} want to build a blog community that will enhance their personal reputation, business opportunities, and financial gain.
In his remarkable classic (and one of my favorite books) Good to Great: Why Some Companies Make the Leap… and Others Don’t, Jim Collins articulates this better than I ever could. He describes how choosing the right metric is absolutely essential to creating sustainable success in a business. It drives laser-like focus and an activity level driven toward that goal. The same goes for blogging.
The myth of blog traffic
If you really want to build community, is it smart to focus your precious time on driving traffic? Spend some time with the Google Analytics for your blog. Click around on the statistics from people who are new visitors — “traffic” that arrived via search. How much time did they spend on your blog? Probably an average of 0.0 seconds right? How many page views? The same. It’s traffic, but it’s empty.
Have you ever had a post go viral — that special day that drives the massive traffic that everybody seems to want? What were the results? Did you get any new subscribers? A surge in comments? Probably not. In fact in my experience, other than a spike in daily “traffic” the result in terms of new readers is zero. Last summer I had one post average 10 hits a second and a week later my blog subscriptions were LOWER. My point is, a focus on traffic and hoping that a post will catch fire is probably an ineffective way to build blog community in the long-term.
The alternative metric
Now look at the statistics of the people who are return visitors to your blog. These are the people who love you and are engaging with you. You are on your way to creating powerful business relationships with them. They are the good folks who will help you grow organically.
Does it really make sense to place most of your effort into driving a continuous stream of strangers to your blog? Seeking “traffic” generates tourists to your blog. Focusing on content and your readers generates residents for your blog.
If you’re a “solo blogger” like me — balancing blogging with family and worklife – where you spend your time is a big decision. If your goal is to drive “massive traffic,” you are probably expending effort on:
- SEO keyword research and tools
- Writing posts that are keyword heavy that are most likely to catch a wave of search visitors. By definition, if you are focused on keywords you are probably writing about the same things as everybody else.
- Promotional efforts focused on the low probability that your post will catch fire
If you concentrate on serving the people who read your blog in a way that will encourage them to come back, you would spend your time on:
- Unique and refreshing content no matter what the popular keywords are.
- High engagement with people who comment on your blog today.
- High connection on a personal level — including email, phone calls, and visits – with individual bloggers and commenters who would likely enjoy your blog and become regular readers.
You can see that there is a dramatic difference in approach. And there will be a dramatic difference in results.
Spending time trolling for readers who might stick around based on a chance meeting with your site is blogging alchemy. The real gold is produced by nurturing relationships with devoted readers who will carry the message of your blog to their friends organically.
Steady gains mean a sustainable community
On a daily basis, I have no idea how much traffic is coming to my blog, but I can always tell you how many return visitors came back that day. Driving that number up over time is helping me focus on the right value-adding efforts that build a strong community that will be generating valuable business benefits. And believe me — this is a very sensitive metric. When I write great posts, people come back. Focusing on this number teaches me how to create a better blog for everybody!
If you adopt this slow and steady approach, at some point, you’ll reach a tipping point where enough people are spreading the word, and their friends are spreading the word, that you begin to see ALL your numbers start to go up.
If you have a corporate blog, I recognize that your goals may be more focused on specific lead generation and maybe SEO does make a lot of sense. But if you’re like me — trying to build meaningful business relationships — think about taking care of those return blog visitors as your first priority.
Are you serious about building a loyal community? There are no SEO shortcuts or silver bullets. You have to build a blog community just like you build your customer base — one person, one connection, one relationship at a time. And that starts with correctly identifying your goals and how you are going to spend your time.
So what are you waiting for? Let’s get to work!
What’s working for you? Community? SEO? Or both?
Note: The link to Good to Great is an affiliate link.









You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

