Posts tagged branding
The Joy of Sex and Blogging
Dec 15th
I was in my favorite used book store this week and saw “The Joy of Sex.” You know, I’ve always been too embarrassed to even pick that thing up in public but I did start thinking about this element of “joy.” That’s a word that has been a big part of my life but it hasn’t always been that way. With the fresh start of a new year upon us, I thought this story might give you some energy and inspiration …
About 14 years ago, I was fortunate to attend a masters degree program for applied behavioral sciences led by a wonderful man named Robert Crosby. He is the closest thing to a human Yoda I have known.
Although I loved the program, it was just one more thing piled onto an overwhelming schedule. I was raising two active kids, surviving an intense career overseeing global brand initiatives, and was being consumed by a charity project that had under-delivered on the resources I had been promised. Now I had to deal with classwork and a thesis too. The stress and anxiety were taking a toll mentally and physically. Even getting away didn’t seem to help. It would take me at least two days to start to wind down.
Somehow this situation came up in a lunch conversation with Bob. He just shook his head and looked disappointed in me. I felt a little defensive. “Well,” I said,, “Isn’t being stressed part of life these days? If you aren’t feeling anxiety all of the time, then what DO you feel?” He looked at me with his wise blue eyes and without hesitation replied, “joy.”
This really knocked me off center. I didn’t know how to respond because I had never even considered this as a possibility before. What would it be like to live a life where your predominant feeling is joy? From that moment on, I wanted to find out.
This one conversation inspired me to re-evaluate what I was doing — and why I was doing it — on a daily basis. To live in joy. Isn’t that a wonderful possibility?
As I approached new decisions in my life, I would filter options based on whether they would create more joy or less joy. I discovered that many of my decisions had been toxic. Something had to change.
The biggest challenge was learning how to say “no,” even if it hurt my career or was politically unpopular. You can probably relate! How much stress in your life is caused by getting into responsibilities you really don’t have the time or passion to achieve?
I reflected that my life was dominated by sucking up to unethical people I didn’t respect, spending time in endless meetings, and squeezing into the middle seat of one more delayed cross-country flight. I had a hard time approaching these activities with a joyful attitude. I wanted to have more balance with activities that brought real meaning — not just status — to my life.
So I made some changes. By trying to live in a way that enables joy, over time I have created a much simpler, centered, and probably healthier lifestyle. I’m a work in progress and still have my irritable days like everyone else (even Bob!) but at least I’m self-aware and mindfully self-correcting.
Here is something that creates an incredible amount of joy: blogging. If you have been a regular reader here you probably already sense that.
Sometimes I KNOW something I write is going to make you think and delight you. I can’t wait to publish, can’t wait to see what you have to say about it. Writing for you, tending your comments and really getting to know you is the best job I have ever had. Even when you disagree — maybe even take me on – I just smile and think, “Yeah, you tell ‘em. Way to be strong.”
We’re all in this together. Yes, we want to {grow} but maybe we can also do it in a way that leans toward joy. Thank you for being a very, very big part of the joy in my life!
Now … maybe I should go back and buy that book when nobody’s looking : )
Tell me now … how are focusing on joy in your life?
The social web: New battlefield, same war
Feb 5th
Jay Baer is one of the few bloggers I’ve found who consistently provides business-based, practical marketing advice. I usually agree with him. But he made a reference to social media marketing on a post this week that struck me as odd:
“… unlike every other marketing tool for the past 200 years, it’s a meritocracy, and that benefits us all.”
I’m only picking on Jay because this is the most recent iteration of a theme I’ve observed countless times — the opinion that somehow the social web is in a special new category where you actually have to EARN the trust of your customers. Another variation is that the social web has “changed everything” about business and marketing.
No, it hasn’t.
The free market economy has ALWAYS been a meritocracy and always will be. If you don’t provide a quality product or service and you don’t represent it in an honest and compelling way, you won’t earn your way into the hearts and wallets of the world’s consumers.
Pre-social media, pre-Internet, even pre-mass communications, the fundamental tenet of marketing was this: Establish a brand promise based on consumer trust and never, ever break that trust. The concept is simple, the execution is extremely difficult.
Marketing is a continuous war to promote and protect your brand, whether it is a company, hospital, university, sports team or individual. Social media offers an exciting new way to connect, but the marketing fundamentals are truly still the same.
The social web is just a new battlefield, not a new war.
How is the social web affecting your battle plan?
Kernels of truth on social media marketing
Jan 13th
If I leave a conference with a few “kernels of truth” I can gnaw on and think about, I consider the time well-spent. Here are a few nuggets I picked up at the Social Fresh conference held in Nashville this week.
“Movements make their audience feel like rockstars.”
To me, the highlight of the conference was a talk by Geno Church. Geno, of Brains on Fire, is an engaging speaker and discussed the distinction between marketing plans and a cultural movement. The most amazing case study of the day was work he had done for Fiskars Scissors (I guess you could call it cutting-edge). By enlisting scrap-book enthusiasts (The Fiska-teers) to contribute as bloggers, they created an army of passionate Fiskar users. If you can make scissors exciting, this guy can market about anything!
“People fill information voids with rumors. Your strategy is simple. Don’t allow information voids.”
Another super-bright guy I met was Dan Zarrella. Dan spends his time poring over Twitter statistics to determine the secret sauce that makes something go viral. He applied evolutionary theory, mathematical principles and psychology to his study. A few Twitter items that people pay attention to:
- Warnings
- “Social proof” as evidenced by large numbers of tweets
- Bigger, bolder, louder statements
- Tweets with “you”
- Tweets that are personalized
- Tweets that occur later in the week
“The biggest failure in social media marketing is not doing anything.”
Paula Berg, who just left her job with Southwest Airlines told some riveting stories about the social web and crisis communications. Remember when the USAir flight went down in the Hudson and the first news and photos came through Twitter. USAir did not have a Twitter account … but started one that day! She also talked about the trust-selling strategy on Twitter, noting that the airline had been on Twitter since 2007 but did not attempt to make a sale through the channel until 2009. When they did, they set a single-day sales record — only using the social web!
Paula also provided an entertaining case study about a rap-singing flight attendant that became a national phenomenon.
“If you don’t think it’s about BUSINESS your gonna be out of a job!”
This was a refreshing and encouraging statement from Jason Falls, an admitted recovering social media purist. He has distanced himself from the “it’s all about community crowd” and in fact playfully made fun of them. Nice to see capitalism creep into the social conversation.
Illustration: Christian Science Monitor
Does Amanda Chapel matter?
Jan 3rd
The mysterious, mean-spirited, self-proclaimed “strumpette” Amanda Chapel is the most divisive personality in the social media movement. She relentlessly shoots poison darts at nearly every voice of authority on the social web. It’s typical for her to characterize many of her A-List blogger targets as:
- “Baby babble”
- “Full-on non-stop shameless surreptitious sleaze”
- “The cacophony of dopes”
- “Sacs de douche”
- “Self-important fatuous boobs”
… and worse. But her commentary can also be positively brilliant, insightful, and hilarious. There is no humor so sublime as pomposity pricked.
All this venom sometimes leaves me wondering if she’s a just a pesky mosquito annoying everyone at the social media picnic or if she is having a meaningful impact on the evolution of the social web. Does Amanda Chapel even really exist? Does she matter?
I decided to ask her these questions myself. Here is my interview with Amanda Chapel, which was conducted last week via email (I added the hyperlinks):
MWS: You are one of the most reviled personalities on the blogosphere. Why are you so mean?
AC: Actually, that’s two separate questions. With regard to “reviled,” I am/we are anti the general Web2 Cluetrain commie crap. We poke at the movement’s weakest links. We show their Golden Calves for what they actually are, i.e. self-serving buffoons. That said, we also take no prisoners. As such, we lay claim to, and inspire, the inverse of the movement’s immature passions … as does anyone who thinks critically … as does any skeptic who refutes a bogus pseudo religion.
As to “mean,” I am cutting. Satire and mockery are biting at their best. Poignant is poignant. It’s smart and often cuts through the clutter. I also believe that the “David Letterman Beat It To Death School of Comedy” is VERY effective and resonates.
MWS: So you refer to yourself as “we.” This begs the question, are you real? Are you even a woman?
AC: The identity issue is so old and tedious frankly. It’s been asked and answered SOOOO many times. Sadly, it keeps coming up because the nature of the SMedia crowd tends to be literal minded. Brian’s interviews with Bill were pretty explicit.*
“We” means a group represented by a single brand. Asked and answered.
All to say, you can call me Amanda Chapel. That’s what we are.
MWS: One of your biggest criticisms is that many of the A-List bloggers don’t have the business experience or credentials to have a voice of authority in this space. Why are you different? Why should we listen to you?
AC: I’m not selling anything. I’m questioning. Those two things are NOT on equal footing. “Doubt” is not about credentials, per se; it is about the strength of the argument. That said, we stand on what already exists. The core of our system/Union is NOT enthusiasm; it’s rationalism.
MWS: What is pissing you off the most these days?
AC: Most? That’d be Liz Strauss, Brian Solis, and Deepak Chopra. Ironically, as more light has been shed on the ethereal emptiness of the movement, its “evangelists” have gotten bolder and strident. They’ve become irrepressible caricature. It’s like watching amateur Benny Hinns whistle on the way to the bank, having only increased their flocks after being busted on 60 Minutes. Arrrgh.
MWS: You have been one of the most visible voices of dissent for several years. Have you made a difference?
AC: Many say I have made a significant difference. Frankly, I’m not so sure. I think I’m more of a catalyst than a direct agent for change. Our outrageousness with Strumpette,** etc. made it safe for critical thinkers like you, Bill Sledzik, Sean Williams, Joel Postman, Ike Pigott, et al. to occupy the middle.
MWS: Do you have plans to ever shed the Amanda Chapel character or are you in it for the long-haul?
AC: I think the character is only good as long as our argument is relevant. Let’s put it this way: most of the failure of Cluetrain, etc. is pretty basic. But it is a bubble that sadly continues to grow. However, the FTC, Congress and business are waking up. I’m certain when the bubble breaks a new canvas will present itself. I’m pretty excited about that actually. It’s long overdue.
MWS: So far I have not been the target of your fury. What would I have to do to have you take a crack at me?
AC: We’ve seen you slip on occasion. But that’s rare. To REALLY get our attention, I’d think you’d have to have had a serious head injury.
______________________________________________________
The title of this post is “Does Amanda Chapel Matter?” so I’ll offer an opinion.
One of the most disturbing aspects of power and the social web is the herd mentality. You’ve seen it. If Chris Brogan, Guy Kawasaki or Jeremiah Oywang burps, it is tweeted 900 times. That burp gets repeated and codified by other bloggers and soon, it becomes a marketing tenet, a “rule” for social media marketing. That’s called “group think” and it is DANGEROUS. Maybe we should call it “burp think.”
It is difficult to have an impactful, dissenting voice in this arena. It’s like yelling for the opposing team at a home Steeler game – You won’t be heard and you’ll probably be squashed.
But Amanda gets through. She often pisses me off. She’s shrill, offensive and sometimes even flat-out wrong … but her message GETS THROUGH. We need that dissent. Even her detractors should admit we need it. Some of the most important and effective dissenters in history have been anonymous “characters” and maybe that’s what we need to rise above social media’s sycophantic mind muck — a voice who doesn’t play nicey-nice all the time.
I think Amanda matters. What about you?
* This refers to a 2008 series of interviews of Brian Connolly by Bill Sledzik. In this interview, Connolly disclosed that the idea for the Amanda Chapel character started while his friends were watching a basketball game. The idea for the “blog of naked PR” was born, complete with an Amanda Chapel backstory. Between 4-7 people have sustained the Chapel character and signed a non-disclosure agreement. “Amanda” would not disclose the identity of the person or persons who answered these questions.
**Strumpette was the Amanda Chapel blog which was discontinued in 2008.








You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer








