Posts tagged branding
Does Amanda Chapel matter?
Jan 3rd
The mysterious, mean-spirited, self-proclaimed “strumpette” Amanda Chapel is the most divisive personality in the social media movement. She relentlessly shoots poison darts at nearly every voice of authority on the social web. It’s typical for her to characterize many of her A-List blogger targets as:
- “Baby babble”
- “Full-on non-stop shameless surreptitious sleaze”
- “The cacophony of dopes”
- “Sacs de douche”
- “Self-important fatuous boobs”
… and worse. But her commentary can also be positively brilliant, insightful, and hilarious. There is no humor so sublime as pomposity pricked.
All this venom sometimes leaves me wondering if she’s a just a pesky mosquito annoying everyone at the social media picnic or if she is having a meaningful impact on the evolution of the social web. Does Amanda Chapel even really exist? Does she matter?
I decided to ask her these questions myself. Here is my interview with Amanda Chapel, which was conducted last week via email (I added the hyperlinks):
MWS: You are one of the most reviled personalities on the blogosphere. Why are you so mean?
AC: Actually, that’s two separate questions. With regard to “reviled,” I am/we are anti the general Web2 Cluetrain commie crap. We poke at the movement’s weakest links. We show their Golden Calves for what they actually are, i.e. self-serving buffoons. That said, we also take no prisoners. As such, we lay claim to, and inspire, the inverse of the movement’s immature passions … as does anyone who thinks critically … as does any skeptic who refutes a bogus pseudo religion.
As to “mean,” I am cutting. Satire and mockery are biting at their best. Poignant is poignant. It’s smart and often cuts through the clutter. I also believe that the “David Letterman Beat It To Death School of Comedy” is VERY effective and resonates.
MWS: So you refer to yourself as “we.” This begs the question, are you real? Are you even a woman?
AC: The identity issue is so old and tedious frankly. It’s been asked and answered SOOOO many times. Sadly, it keeps coming up because the nature of the SMedia crowd tends to be literal minded. Brian’s interviews with Bill were pretty explicit.*
“We” means a group represented by a single brand. Asked and answered.
All to say, you can call me Amanda Chapel. That’s what we are.
MWS: One of your biggest criticisms is that many of the A-List bloggers don’t have the business experience or credentials to have a voice of authority in this space. Why are you different? Why should we listen to you?
AC: I’m not selling anything. I’m questioning. Those two things are NOT on equal footing. “Doubt” is not about credentials, per se; it is about the strength of the argument. That said, we stand on what already exists. The core of our system/Union is NOT enthusiasm; it’s rationalism.
MWS: What is pissing you off the most these days?
AC: Most? That’d be Liz Strauss, Brian Solis, and Deepak Chopra. Ironically, as more light has been shed on the ethereal emptiness of the movement, its “evangelists” have gotten bolder and strident. They’ve become irrepressible caricature. It’s like watching amateur Benny Hinns whistle on the way to the bank, having only increased their flocks after being busted on 60 Minutes. Arrrgh.
MWS: You have been one of the most visible voices of dissent for several years. Have you made a difference?
AC: Many say I have made a significant difference. Frankly, I’m not so sure. I think I’m more of a catalyst than a direct agent for change. Our outrageousness with Strumpette,** etc. made it safe for critical thinkers like you, Bill Sledzik, Sean Williams, Joel Postman, Ike Pigott, et al. to occupy the middle.
MWS: Do you have plans to ever shed the Amanda Chapel character or are you in it for the long-haul?
AC: I think the character is only good as long as our argument is relevant. Let’s put it this way: most of the failure of Cluetrain, etc. is pretty basic. But it is a bubble that sadly continues to grow. However, the FTC, Congress and business are waking up. I’m certain when the bubble breaks a new canvas will present itself. I’m pretty excited about that actually. It’s long overdue.
MWS: So far I have not been the target of your fury. What would I have to do to have you take a crack at me?
AC: We’ve seen you slip on occasion. But that’s rare. To REALLY get our attention, I’d think you’d have to have had a serious head injury.
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The title of this post is “Does Amanda Chapel Matter?” so I’ll offer an opinion.
One of the most disturbing aspects of power and the social web is the herd mentality. You’ve seen it. If Chris Brogan, Guy Kawasaki or Jeremiah Oywang burps, it is tweeted 900 times. That burp gets repeated and codified by other bloggers and soon, it becomes a marketing tenet, a “rule” for social media marketing. That’s called “group think” and it is DANGEROUS. Maybe we should call it “burp think.”
It is difficult to have an impactful, dissenting voice in this arena. It’s like yelling for the opposing team at a home Steeler game – You won’t be heard and you’ll probably be squashed.
But Amanda gets through. She often pisses me off. She’s shrill, offensive and sometimes even flat-out wrong … but her message GETS THROUGH. We need that dissent. Even her detractors should admit we need it. Some of the most important and effective dissenters in history have been anonymous “characters” and maybe that’s what we need to rise above social media’s sycophantic mind muck — a voice who doesn’t play nicey-nice all the time.
I think Amanda matters. What about you?
* This refers to a 2008 series of interviews of Brian Connolly by Bill Sledzik. In this interview, Connolly disclosed that the idea for the Amanda Chapel character started while his friends were watching a basketball game. The idea for the “blog of naked PR” was born, complete with an Amanda Chapel backstory. Between 4-7 people have sustained the Chapel character and signed a non-disclosure agreement. “Amanda” would not disclose the identity of the person or persons who answered these questions.
**Strumpette was the Amanda Chapel blog which was discontinued in 2008.
Truth, Trust and Transparency … not Tiger.
Dec 4th

Note: I noticed that today, the little green “tweet” button on this article is not working. Here is a shortened URL you can use to “tweet” this story and share the love: http://bit.ly/4CumNw
Jayme Soulati is a regular contributor to the {grow} community and she recently challenged me to comment on the whole Tiger Thang. I challenged her back to go write her own darn blog and to my delight she did! Here’s Jayme:
Public relations crisis managers are having a field day as the Tiger Woods debacle goes uncontrollably viral.
The gory details of such an event monopolize gossip moments and no one rests until truth is revealed; everyone is a skeptic today. The intimate moments with how many, duration of romances and number of bong hits are now tantamount to corporate fraud, backlash over corporate scandal, or poorly manufactured products.
We owe thanks to so many for spicing up the ether and forever tarnishing their celebrity brand: Phelps, Bryant, Vick, Bonds, Letterman, Sanford, Spitzer, Clinton, Edwards, and… (am trying to be gender neutral here, but the pendulum is swaying – oh, yes, Charlie Sheen’s wife could be a husband stealer).
Living life under the public eye has never been more scrutinous (I frequently coin words) or pressurized. A simple transgression like driving a vehicle into a fire hydrant may have blown over with a public statement within 24 hours, but fear and shame about truth over-rode the immediate fess-up. Digging a deeper hole with half the truth is akin to a brand blemish gone to acne.
How is this unfolding saga relevant to our daily social media business lives?
As Tiger attempts to fix his still-fraying public image of gambler and lady’s man, he’ll grapple with questions about his private life forever. He’ll be the butt of jokes. He’ll be scorned with “I told you he was too clean” remarks. The damage control will now last a lifetime and be constantly echoed and amplified by a million Tweeters.
In this day of social media scrutiny, our companies, clients, and our professional selves may be vulnerable to the same intense under-glass existence within the social mediasphere. The rules of engagement are clear: truth, trust, transparency — not Tiger. You do not want to become an adjective.
The call to action here is a heightened awareness of personal vulnerability, risk and exposure. And when “Tiger happens,” making your tee time is critical. Public relations must gauge the proper balance and momentum, and do it quickly.
It’ll be interesting to see how the ruins are restored. Watch the handlers for the next 12 months; you might learn a few things to repair a brand of your own some day. And, perhaps, you have some immediate counsel of exactly what that plan ought to be?
Jayme Soulati is a 25-year public relations veteran and can be found at www.soulati.com and on Twitter, @Soulati.
B2B’s social media superstars
Nov 4th
Success stories in this space are few and far between. A recent report showed just 14% of the largest industrial companies have a social media strategy, let alone a good one. There are many good reasons for the slow adoption of SM at the industrials, including the perilous economy and a customer base that could care less about your freakin’ tweets if their railcar of chemicals is an hour late.
A few months ago I spent time assessing the state of SM at B2B companies and overall, my research showed that B2B companies don’t seem to get the notion of community and are trying to fit traditional marketing stereotypes into the new media. Here are five breaking the mold and leading the way:
Number 5: Ingram Micro — Ingram Micro is the world’s largest technology distributor to the IT industry. You would think with a geek-fest customer base they would have all of the sweetest social media apps – and they probably do, behind a secure firewall where it belongs! Ingram makes the list for the very cool open Facebook sites connecting employees among its far-flung global operations. Recently used Twitter to “broadcast” from a partners meeting.
Number 4: Boeing — The time-lapse YouTube videos of planes being built are impressive but the cornerstone of Boeing’s social media presence is a longtime blog, started by their VP -Marketing Commercial Airplanes, as a way to expand the conversation of commercial aviation to the Web. In its first two years, Randy’s Journal, saw more than a half million individual visits. They have a secure presence on Twitter. Any good? Don’t know — I wasn’t allowed through the gate. Let me in! I have an appointment to see the wizard!
Number 3: Cisco Systems — Extraordinarily good community-building on Facebook, including a blog, message board, news and open membership for employee sites around the world. Proving to be a real B2B social media innovator as they launch products only on digital channels. They even launched a product through Second Life. I don’t know if anybody actually saw it, but they did it.
Number 2: General Electric — I’ve found that when a company is well-managed, it tends to do EVERYTHING well. GE is no exception. They have a thoughtful, integrated social media presence that is informative, professional and … fun. GE distinguishes itself as the only leading industrial company that places an actual face with its SM efforts — Megan Parker. She effectively mixes effective press release reporting with 140-character wit. The real hub of the SM wheel is GEreports.com, a blog-style information center making effective use of videos and search-by-topic capabilities. You have to love a company that has a post on its Facebook page titled “I’m over 30 and still think it’s OKAY to get hammered from time 2 time!!”
Number 1: IBM — For years their print and TV ads have puzzled me, but they seem to be getting social media right. IBM is a great example of a company with a real interest in community – a logical move since their tech audience loves online forums and bulletin boards. Check out their blog for proof of that. In fact, the IBM corporate social media presence is minimal as they let customers and employees tell their story. They’ve created the conversation and then they’ve let go of it. IBM’s social media portfolio includes virtual worlds, podcasts, video and the use of Twitter to keep its 380,000 employees (in 150 countries) connected.
B2B’s biggest social media screw-ups
Nov 3rd
While the case for social media as a marketing channel is compelling for consumer products companies, I’ve been particularly interested in how it is being used … or not … by mainstream industrials. Earlier this year I assessed the social media presence of most of the major Fortune 500 B2B giants looking for case studies.
I found some great examples, but for fun, I’ve decided to start out with the WORST companies I found out there. With few exceptions, major industrial companies are not utilizing – and in many cases ignoring — social media as a stakeholder connection point. A few fun facts:
- Number of Top 25 B2B companies with more Twitter followers than me (None)
- Worst B2B corporate Twitter-er (by far) — DuPont. An example: “Back off weeds! 4 new herbicides are coming to get you …”
- Most popular corporate social media platform: Facebook
- Percent of companies with either Facebook or MySpace pages: 75%
- Percentage with both: 25%
- Most popular use of social media: A place to post press releases
With no further delay, let’s take a look at the Top Five biggest B2B social media screw-ups.
5. 3M Corporation – I love 3M. I’ve always cherished their heritage of innovation and product development. If any company in America could take advantage of the awesome power of global community it should be 3M. Where are you guys? We need you out here.
4. General Dynamics — There is a not-very-good techno rock band called General Dynamics who dominates the social media bandwidth. That’s a problem for a Fortune 100 company with the same name. This is the time for the company to flex some legal muscle and tell them they were there first! In the corporate world, this ID theft is tantamount to a porn starlet naming herself “Pepsi.” You have to take action on this, General Dynamics! Go kick some techno butt!
3. Oracle Corporation – You would expect an ego-laden company like Oracle to be sucking up the social media space, but not so. The Twitter account is exclusively a press release machine and their other sites are ill-attended placeholders. Larry, look at what SAP is doing with social media. Work it baby.
2. Johnson Controls — This Fortune 50 titan has had their name usurped on Facebook by a bunch of disgruntled employees. An example of social media gone very wrong when you’re asleep at the wheel.
1. Dow Chemical Company. The pinnacle of social media mayhem. The first search result for Dow on Twitter is called “spillspill” and the largest company-related Facebook page is called Fuck Chemical Valley and Fuck Dow (42 members). The MySpace presence has also been hijacked, complete with fake logos, fake employees and a mission statement that includes: “minimizing damage by angry citizens who have been affected by our pollution through legal suits and PR campaigns, making sure scientists who find our products to be dangerously toxic are not allowed to publish.” Dow has a proud history of PR fubars. The legacy continues.
Disclosure: My ex-wife had family ties to the chemical industry. While clinical tests have shown she is toxic to humans, she is not associated with the Fuck Dow campaign.








You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

