Posts tagged business relationships
Is blogging a man’s job?
Dec 16th

I read a blog post yesterday that staggered me. It was about a woman who could only find success as a blogger and freelance writer after she posed as a man (under the name of James Chartrand).
The gist of the tale was that she was a talented, hard-working individual who could not make enough to feed her family until she lied about her gender. Once she became “James,” her life changed. She’s been living a double life for years and has attracted a loyal audience to her photo-free, phone-free persona. It made me sad and angry … and it stirred a lot of other people too. It was tweeted more than 2,000 times and received more than 400 comments.
One of those commenters was Jenn Whinnem, who suggested that I blog about the underlying issues. I thought it would be a richer experience if I could capture a woman’s perspective too, so I embarked on an experiment – a virtual chat that became today’s blog post on gender inequality on the social web …
Mark: My initial reaction was “stunned” that this kind of blatant inequality still exists, especially on the social web, which is supposed to be so democratic. I guess that myth has been exploded.
Jenn: I was saddened, but not surprised. Since establishing a professional presence on the social web, I haven’t experienced discrimination (to my knowledge). I have, of course, experienced sexism in the workplace – everywhere really – so I see no reason why it would be any different on the Internet. I realize James Chartrand was pushed into outing herself, but I’m really grateful for the attention her decision has brought to this topic. When I’ve been offered a salary, I’ve had no idea if a man would have been offered more. But “James” knows, and she shared it with us.
Mark: You said you didn’t know if you had experienced discrimination on the web and this made me think about my own behaviors. I looked at who I work with, who I am connecting with on the web, who has been guest-blogging … just any data points I could find. I guess I’m trying to judge my behavior by the numbers. Does that seem silly?
Jenn: I don’t think it’s silly at all. Reviewing one’s own behavior is necessary for change. As for examining the ‘numbers’ aspect of it — well, that’s a pretty hot topic in social media – proving that the time spent using social media leads to dollars for your business. I know it’s something you’ve written about, Mark. It’s important to know which numbers you’re paying attention to and knowing what they mean. You can look at the number of men vs. women you’re following on Twitter, but what is that going to tell you?
Mark: At the end of the day, equality has to come through self-awareness. I can try to look at numbers and still fool myself about how I treat people. I had one boss who treated women terribly … to the point that I was compelled to address it. He said, “Look at all the women who report to me. How can you say I have a problem with women?” In his case, the numbers supported “equal treatment” but his actions were incongruent. So Jenn, what do you do to see yourself more accurately? To make sure you’re congruent?
Jenn: That anecdote is a perfect example of how someone can fool themselves into thinking they’re ‘okay’ and why there’s a real need to keep fighting for equality. For me, that fight begins with my own behavior. I’m the first to admit that I’m often guilty of ‘incongruent’ behavior, and like you, Mark, I find that awareness is the first step in correcting that. I also had an excellent boss (hi Alice!) early in my career who lived the mantra “nurture other women, don’t compete with them.” And, when I think about it, this complements nicely the social media mantra “promote others, not yourself.”
Mark: Do you think that is a social media mantra or a feminine mantra? I ask this because the comment section in my previous blog post on this topic contained speculation that some inequality stems from the fact that men are perceived to be better self-promoters than women. I think the male social media mantra might be “help others, promote yourself.”
Jenn: I’ve read the “promote others” mantra in several blog posts, but didn’t notice if the authors were men or women. But I don’t know that this is a feminine mantra. My experience has been, at least in the work place, that women are more likely to tear each other down to eliminate the competition, rather than help each other out. This is why Alice’s advice was so powerful to me.
I find the conversation about men or women being better at self-promotion more difficult. If we look at gender roles in this culture broadly, I would say that self-promotion goes against socially desirable behavior for women.
Mark: That’s an interesting observation. Perhaps this cultural expectation for socially-desirable “female” behavior is just exacerbated on the narcissistic social web. Instead of being the great equalizer everybody hopes for, it could actually highlight and reinforce aspects of our culture that keep gender inequality in place?
Jenn: If I can back up a minute, where did the idea of social media as an equalizer come from? We encourage the idea of “being human” on the social web … and any space where people are invited to be human means they’re going to do just that. On the positive side, I think this kind of highlighting is a good thing. When attention is drawn to inequalities, it starts to change. Something of a theme in our conversation.
Mark: I say “equalizer” because presumably having access to free, global, immediate communication should provide genders, races, religions, rich and poor with precisely the same opportunity to communicate and connect. But I guess you’re right. If underlying inequalities persist, it’s wrong to think that will change by simply having a new way to broadcast it. It drives home for me again how silly it is when people say the social web “changes everything.” Obviously it doesn’t.
Jenn, our dialogue has brought up some vital discussion points. Let’s turn it over to the {grow} community to add to the discussion …
Jenn Whinnem is a Communication Specialist focusing on developing social media strategy for Golden Compass. You can connect with her via @JennWhinnem on Twitter.
Truth, Trust and Transparency … not Tiger.
Dec 4th

Note: I noticed that today, the little green “tweet” button on this article is not working. Here is a shortened URL you can use to “tweet” this story and share the love: http://bit.ly/4CumNw
Jayme Soulati is a regular contributor to the {grow} community and she recently challenged me to comment on the whole Tiger Thang. I challenged her back to go write her own darn blog and to my delight she did! Here’s Jayme:
Public relations crisis managers are having a field day as the Tiger Woods debacle goes uncontrollably viral.
The gory details of such an event monopolize gossip moments and no one rests until truth is revealed; everyone is a skeptic today. The intimate moments with how many, duration of romances and number of bong hits are now tantamount to corporate fraud, backlash over corporate scandal, or poorly manufactured products.
We owe thanks to so many for spicing up the ether and forever tarnishing their celebrity brand: Phelps, Bryant, Vick, Bonds, Letterman, Sanford, Spitzer, Clinton, Edwards, and… (am trying to be gender neutral here, but the pendulum is swaying – oh, yes, Charlie Sheen’s wife could be a husband stealer).
Living life under the public eye has never been more scrutinous (I frequently coin words) or pressurized. A simple transgression like driving a vehicle into a fire hydrant may have blown over with a public statement within 24 hours, but fear and shame about truth over-rode the immediate fess-up. Digging a deeper hole with half the truth is akin to a brand blemish gone to acne.
How is this unfolding saga relevant to our daily social media business lives?
As Tiger attempts to fix his still-fraying public image of gambler and lady’s man, he’ll grapple with questions about his private life forever. He’ll be the butt of jokes. He’ll be scorned with “I told you he was too clean” remarks. The damage control will now last a lifetime and be constantly echoed and amplified by a million Tweeters.
In this day of social media scrutiny, our companies, clients, and our professional selves may be vulnerable to the same intense under-glass existence within the social mediasphere. The rules of engagement are clear: truth, trust, transparency — not Tiger. You do not want to become an adjective.
The call to action here is a heightened awareness of personal vulnerability, risk and exposure. And when “Tiger happens,” making your tee time is critical. Public relations must gauge the proper balance and momentum, and do it quickly.
It’ll be interesting to see how the ruins are restored. Watch the handlers for the next 12 months; you might learn a few things to repair a brand of your own some day. And, perhaps, you have some immediate counsel of exactly what that plan ought to be?
Jayme Soulati is a 25-year public relations veteran and can be found at www.soulati.com and on Twitter, @Soulati.
Blurring lines between business and family on the social web
Dec 3rd

One of the questions I hear frequently is, “Should I have one or two social media accounts for family and business?”
My strong recommendation is that you keep family and business separate. The information needs of your family are going to be much different that those of your clients, right? Why clutter customer feed streams with news of family dinners and disclosures about your husband’s snoring? On the flip side, why bore grandma with re-tweets from the Wall Street Journal?
The argument I’ve heard against this is that you should simply be authentic and talk about whatever is going on in your life. I’m hoping most social media participants are growing beyond this naieve and simplistic view of the channel. Nobody in business really wants you to be “authentic” if that means disclosing every little fact of your life. I think a more accurate and practical goal is to remain “open and honest” in your communications.
Another argument against the complexity of two ( more) accounts is the risk of confusing accounts and disclosing something personal on a business account when you thought it was a family account.
Still, I’ve found the best strategy is to keep it clean. Respect business accounts by minimizing the family details. That’s not to say you shouldn’t be personable and refer to family details on a business account, and by all means establish multiple accounts (if you have the time!) and enjoy all that the social web has to offer.
Thinking I’ll have a few arguments about this one?
Illustration: Christy Tanner
Does the social web primarily benefit service companies?
Dec 1st

One of my favorite thought leaders and {grow} community members is John Bottom, a director at the Base One marketing agency in London. John and I have had an on-going dialogue about the evolution of socal media and one of his recent comments caught my attention:
The people benefiting most from Twitter right now are obviously in the information businesses. We are all marketers here and we are sharing views and ideas because that’s what we ultimately sell. If you’re selling something more physical, you need to first create the information-surround market (or at least understand the information-surround market) before you can start to get benefit from Twitter and other social media platforms.
What I mean is that, if you sell power tools, you rely on people talking about power tools online before Twitter starts to have relevance to you – and these people are taking longer to embrace Twitter than the rest of us, because our benefits are more immediate. That doesn’t mean it won’t come, but it makes it harder for us to convince them at those marketing meetings.
In this simple statement John sums up one of the biggest obstacles facing B2B marketers.
As I look at the social media landscape, at least for small and medium businesses, he appears to be correct … at least based in my own experience. I think there are a couple of important business implications from this simple observation:
1) About 75% of Fortune 100 companies are actively involved in social media. Some of them (Boeing, GE) are industrial B2B’s. Small businesses can learn from them to see how their brand-builidng online strategies might parallel their own.
2) This emphasizes the importance of considering social media as just one part of an overall marketing strategy.
3) It also implies the importance of doing a customer audit as part of that strategy development. Are your customers online? If so, where? If not, why not? Don’t spend money in this area if the customers aren’t there.
4) One key to a successful marketing strategy is finding meaningful points of differentiation. This does not necessarily have to be in the product or service itself. It can be in HOW the goods are marketed and sold. So if competitors are not using the social web as a marketing channel and your customers are there, this can be a wonderful opportunity.
Of course this is all predicated on an assumption that B2B customers will eventually pick up on social media. I’m wondering what the timeframe will be … I have to tell you I still see a lot of blank stares at meetings with industrial clients! What do you think about this? Will we see a day when a larger diversity of products will benefit from the social web?






You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

