Posts tagged business strategy
Sometimes not having a strategy is the best strategy
Dec 20th
The importance of strategy is woven into the fabric of every consultation and class I teach. I shout it from the mountaintops. And yet, sometimes I break my own rules … and with good reason. In a fast-changing competitive marketplace, sometimes not locking into a strategy is the best strategy.
I have an entrepreneur friend who said that his start-up company has a different direction every three months. On the surface, that may seem extreme, but when you are a small company, even something like gaining a new customer, hiring a new employee with special skills, or a sudden move by a competitor can dramatically create a course correction.
One of the most costly mistakes you can make in business is brilliantly executing an obsolete strategy.
In my particular field, the dynamics are changing tumultously. Right now, building a competency in social media marketing is barely-controlled chaos.
2011 was really a year of “wait and see” for me. And I’m glad I took this approach. It was uncomfortable in some ways but I needed to just let things unfold to see what monetization opportunities would emerge. Here’s what happened:
Although I have been teaching at the college level for several years, the demand for my services shot through the roof in 2011. I was flexible enough to embrace opportunities that didn’t exist at the beginning of the year.
My consulting business shifted dramatically from multi-million dollar companies to multi-billion dollar companies. I think this is where I am more comfortable, but it means I would have to risk more by taking on fewer, larger clients. And can I find the right resources to help me scale in this way? Some big strategic decisions will have to made for 2012.
The speaking schedule also shifted quite a bit in 2011. I evolved and matured as a public speaker and learned that I am very good at this. Do I want to grow the speaking side of the business? The trade-off with travel — is it what I want? I’ll have to bring focus to this area in the next year.
The Tao of Twitter, was released in February 2011 and was a surprise hit (at least to me!). My second book will be released by McGraw-Hill in March and the publisher is expecting big things. This is going to throw me into a new public spotlight and undoubtedly open up more writing opportunities. Should writing books be an emphasis going forward?
And then there is {grow}. Blogging is the favorite part of my job but I have done a poor job monetizing the property, at least directly. I have a new video series coming out in January and a few other ideas but I have definitely sub-optimized these opportunities.
This is a round-about way of saying that it was a very good strategy to NOT have a strategy in 2011. None of these opportunities would have been fully available if I had decided early in the year to wed myself to one defined path.
Now, I need to be clear that although my strategy was in flux, being fully aware of my core competencies and points of differentiation were not. That’s an important distinction. In a dynamic marketplace, remaining open to strategic shifts is OK but it only works if you are clear about how you uniquely create value.
So I’m going to spend a little quiet time over the next few weeks assessing my opportunities, combining them with my passions, and defining the best monetization path and focus for the next six months. Even now, I don’t think I want to lock in completely. Is there even such a thing as a long-term strategy any more?
That’s the way things are playing out for me. What is the role of strategy in your company? How has that changed with the increasing speed of business? How do balance the need to stay numble with the benefit of a strategic plan?
Establishing a global social media foothold (video)
Jun 16th
If you can’t see the video above, please click here: Mark Schaefer interviews Dr. Jon Buscall.
What if you had the opportunity to establish yourself as a pioneering voice of authority in a region of the world that is relatively new to the idea of social media marketing? How would you start?
During my recent trip to Scandinavia, I got to sit down with Dr. Jon Buscall, who is familiar to many of you here on {grow}. Jon is one of the most active marketing bloggers in Northern Europe and is probably the only one who is on his way to establishing a global voice from that region.
In this interview, Jon talks about:
- Establishing a blogging foothold and establishing his personal brand
- The choice to blog in English versus his local language
- Building a global audience
- How companies in Europe are beginning to use social media
I’m sure you’ll enjoy this conversation with one of our community favorites!
When did we forget about strategy?
May 12th
Does anybody on the digital media scene pay attention to strategy? Or, are we so determined to lead our clients into social media nirvana that we dance right over that little detail?
Joseph Jaffe, a regular on Mitch Joel’s wonderful Six Pixels podcast series, recently provided a passionate argument for his point that digital agencies seem to have abandoned the idea of strategy. He would know. He recently served as a judge for a national digital strategy competition and said it was an exercise in picking the least bad submission. “There was nothing there,” he said. “No strategy. No meat on the bones at all.”
This reflects my experience with many clients too. Somehow we got caught up in plastering the world with Facebook pages and lost sight of the true purpose of our business: Create shareholder value through a differentiated — and truly strategic — business proposition.
- Cut costs?
- More advertising?
- Work longer hours?
- Create a Twitter account?
All of these tactics might provide short-term gains … but they’re not really strategic. You can’t cut your way to success or even tweet your way to success and your competitors are probably trying to do the same thing, aren’t they? So if they are, how is this going to create ADVANTAGE for YOU?
There is only one way to create competitive advantage in the long-term:
Listen to your customers more effectively and respond more rapidly than your competitors.
That’s it.
I’ve just saved you a ton of money on business books and consultants because every successful business strategy is based on this idea. Every great product innovation has this concept at its foundation.
And it is a continuous process! Don’t ever assume you know what’s going on with your customers with the speed that the market can shift. Embrace your customers. Keep listening! Keep responding! Keep innovating! That is the core of strategy.
What has your experience been? Is your company really focused on strategy or quick fixes?
The social web: New battlefield, same war
Feb 5th
Jay Baer is one of the few bloggers I’ve found who consistently provides business-based, practical marketing advice. I usually agree with him. But he made a reference to social media marketing on a post this week that struck me as odd:
“… unlike every other marketing tool for the past 200 years, it’s a meritocracy, and that benefits us all.”
I’m only picking on Jay because this is the most recent iteration of a theme I’ve observed countless times — the opinion that somehow the social web is in a special new category where you actually have to EARN the trust of your customers. Another variation is that the social web has “changed everything” about business and marketing.
No, it hasn’t.
The free market economy has ALWAYS been a meritocracy and always will be. If you don’t provide a quality product or service and you don’t represent it in an honest and compelling way, you won’t earn your way into the hearts and wallets of the world’s consumers.
Pre-social media, pre-Internet, even pre-mass communications, the fundamental tenet of marketing was this: Establish a brand promise based on consumer trust and never, ever break that trust. The concept is simple, the execution is extremely difficult.
Marketing is a continuous war to promote and protect your brand, whether it is a company, hospital, university, sports team or individual. Social media offers an exciting new way to connect, but the marketing fundamentals are truly still the same.
The social web is just a new battlefield, not a new war.
How is the social web affecting your battle plan?








You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer








