Posts tagged content marketing
Time, attention, and the content creation curve
Mar 7th
By Srinivas Rao, Contributing {grow} Columnist
If you’ve read any of my previous posts here on {grow}, you know that I view attention as a form of currency on the social web. In fact it’s the most valuable form of currency because it’s the start of every single relationship. However as the supply of attention decreases, the demand increases, and the mass attention myth becomes more prevalent, we need to give some thought to how we’re going to get people to spend their attention with us.
The Cost of Attention
“A link, a funny photo, a famous quote, or even a recipe or coupon are legitimate types of content, but these are not the types of content that will optimize your social media presence and bring you powerful, lasting results.” - Mark Schaefer
Interactions on the web occur across multiple channels and the amount of attention that people spend at each channel varies greatly. For the sake of this post, let’s use a rating system that assigns an attention cost (i.e. how much of their attention somebody spends with you). let’s take a journey together up the content creation curve:
Tweets/Status Updates
Attention Cost: 1
You’ll rarely hear anybody say “that status update changed my life.” As my friend Charlie Gilkey brilliantly pointed out, tweets and status updates don’t change lives, they interrupt them.
At best we might pique somebody’s curiosity with a status update. We might gain a new follower or fan. We’ll have their attention until the next shiny thing in the clickstream grabs their attention. The world of tweets and status updates is like a virtual flea market. People move from stall to stall spending tiny bits of their attention.
Blog Posts
Attention Cost: 3
A blog post is where your fans may linger but the attention is probably transient. A rule of thumb is that 80 percent of your visitors have never been to your blog and probably will never be there again.
Most people scan blog posts. But consistent blogging does create a valuable body of work that can lead to dedicated fans and a base of content that can establish a voice of authority. And blog posts can create conversations and engagement like no other content form.
Newsletters
Attention Cost: 3
Newsletters cost more of your attention because you made a choice to receive them. You gave somebody your email address. Access to your inbox is a bit like breaking out your wallet at the flea market and saying you’ll buy something small. Even Scott Stratten who is a self proclaimed social media “fanboy” once told me that “social is a terrible pull mechanism.” Don’t underestimate the power of email as a way to get people spending more of their attention with you.
Ebooks/Manifestos
Attention Costs 4
“Every major religion has a text. Your manifesto or free e-book is that for your blog.” – Jeff Goins
Marcus Sheridan is quickly becoming a guru of marketing through this form. He doesn’t sell ebooks. He gives away a 250 page bible on content marketing. It’s resulted in clients, speaking engagements, and much more. In his words “I’d rather land a $10,000 client or speaking gig than sell a ten dollar e-book.”
But the more important thing to observe is why this works. It requires a significant investment of somebody’s attention to read a 60 page manifesto or 250 page ebook. It gets them invested in your worldview. It also filters out the people who don’t resonate with your ideas. Here are a few other ebooks/manifestos that have catapulted people to prominence:
- Chris Guillebeau’s World Domination Manifesto has been downloaded over 100,000 times. Since publishing it, he’s gone on to publish two wildly successful books.
- AJ Leon wrote The Life and Times of a Remarkable Misfit. It’s been downloaded over 87,000 times since he published it just 5 months ago. The result is a fanatical fan base.
Podcasts/Videos
Attention Costs 5
95% of communication is non-verbal. When somebody hears your voice or sees your face you go from being words on a screen to being a real person. Consider the average time spent on most blogs. For me it’s roughly 2-3 minutes. Contrast that with somebody listening to a podcast for roughly an hour and it’s clear that it requires much more of their attention. It’s difficult to “scan” a podcast. As attention becomes scarcer and mobile devices become more prevalent, it’s no surprise that some of our greatest minds on the web are diversifying their content efforts.
Books
Attention Cost: 6
When we talk about how someone uses words to impact a tribe, what a manifesto or book book does is show that you’re serious. It makes a prolonged consistent argument. It demonstrates a point of view. It’s a whole river not a drop of water. – Seth Godin
Why are books so special? A book requires much more effort on the part of the creator and of the reader.
When you write a book it causes people to take you seriously. While there are plenty of people declaring the death of the publishing industry, getting a book deal with a mainstream publisher is still a huge credibility builder. There’s something about walking into a bookstore and seeing your book on the shelf that gives it a very special quality. Many authors will tell you their books don’t’ make money, but rather serve as a business card.
A book cements their authority on a subject. C.C. Chapman said when he asked an organization why they called him, they replied “because you wrote the book on the subject.”
The Relationship Between Attention and Effort
As you look down this list there is another important correlation. Each step on the attention ladder represents more commitment to attention, but also more effort on the part of the content creator.
- A blog post requires more effort than a status update
- An ebook/manifesto requires more effort than a blog post
- A traditional book requires more effort than both of the above
When I submitted this post to Mark the first time, he sent it back. He holds us to excruciatingly high standards. But it’s tough love because his high standards have resulted in some of my best work. That’s the trade-off — The more effort you give something, the more attention it gets. In Mark’s email to me he said something that could really summarize the entire the point of this post:
“The most important thing is to create something exceptional, even if it takes a little more time.”
Now, I’ll leave you with a question. Are you creating something that’s going to matter over the course of a lifetime? Are you willing to do the work?
Srinivas Rao writes about the things you should have learned in school, but never did and his the host-co founder of BlogcastFM. You can follow him on twitter @skooloflife
The Anti-Blog Post to Writing Better Blog Posts.
Feb 27th
I can’t read your blog.
In fact, I almost don’t read any social marketing blogs out there, because I’m done with wave bathing in the echo chamber. I’m done with it – people echoing echoes everywhere.
They read Seth Godin, a bit of Brogan, maybe a bit Gary V for the attitude, mash it all together and slam out another samey samey blog post. Bloggers in factory-mode.
I know this, because I was on this mode too. I kept repeating common advice, but I had nothing original to say. After a while, I burrrrned out. Like a TNT stick with both ends lit. Frizzzzzle. I knew it, and more importantly, my audience knew it. And after cranking out yet another lackluster post, one long-time reader remarked:
“Stop regurgitating, it’s getting pathetic. Tell me something original from your experience.”
Ouch.
It hurt, but the patient needed the medicine. I thought I was following all the blogging success advice, but it was leading me astray. Why ?
The answer may be James Altucher, who’s a notorious investor, entrepreneur and blogger. I don’t always like his work, heck, I often don’t even understand it. He’s irreverent and vulnerable, a human fly on my peripheral vision.
But he breaks every “blogging rule” there is to break, and breaks even the ones that don’t exist yet.
But there’s something magical about the way he writes. It’s like the wind, you can feel it but you can’t see it. His content is so unique and disarmingly honest you can’t help but smirk. It’s touching human hearts, and 5,000 to 10,000 Facebook likes per post(!) confirm that.
What’s the secret?
He doesn’t reside in the echo chamber. Everything he writes comes from him — his one-of-a-kind experience — the way he sees the world.
And that’s what inspired me to write the following anti-guidelines to craft content that’s not just another blasted re-hash on the perfect post, but a reminder of what makes great content truly special and compelling.
Now, don’t treat this like an exact formula, that would defeat the point of the whole post. Rather, it’s food for thought, by yours truly.
1) Everything’s related to everything. Use that to your advantage.
Without going too deep into meta-land, here’s a not-so-far-fetched revelation: People who only blog about what they read from other marketing bloggers have the scope of a tunnel view inside a straw.
They’re wallowing in the pool of idea incest. Instead of reading the same-old-same and echoing, extrapolate your niche knowledge from unrelated places :
- I have read posts from people talking about happiness when they’re stuck in a wheelchair, 24/7.
- I have read customer service advice from people dealing drugs on the street.
- I have read psychological advice from food decorateurs.
Every lesson you want to share with the audience can be linked to a more original example. Chose a unique experience from your life, and connect it with the point you want to make.
What has your recent Thailand journey to do with content marketing?
I don’t know. You tell me.
2) The more you systemize, the more you robotize
By now, there’s probably more blogging advice than bloggers out there. Follow it all, 1-2-3, and then you’ll succeed with viral posts that exceed 1,000,000 views. Right?
Nope. It’s the fast lane to mediocrity. The more I tried to find the golden formula of blogging, the more personality and emotion I lost between the lines. Whoosh.
Just as in Hollywood, most people (online) pretend, but nobody knows anything. The more systems and formulas you infuse, the closer you’ll robotize. Your post will be like an instruction manual for vacuum cleaners. Meh.
3) Cut to the core. Hack away the unessential.
This does not only mean a terse writing style, but also means finding the elephant in the room. Most people skate along the ice surface, but they don’t get below into the frozen water depths. All those shiny blog flares, like which share button to use or whether you should tweet at 9 or 9:05, are distracting you from making a point that will make your audience pay attention.
Give me the essence, baby, the one core thought that most people are afraid to address, but deliver it in a way only YOU can.
4) Style over substance. Sort of.
A lot of people will disagree with this, but here’s the thing – If all you provide is helpful information online, you’re competing with Wikipedia and thousands of robot algorithms that out-inform you. And with an unlimited choice of informational content, we humans pick the one that emotionally appeals to us.
So, style and attitude is what we come back for – whether it’s Seth Godin’s unabashed and clear writing, or James Altucher’s irreverent and vulnerable guide to life.
5) Allow your personal truth to shine through
Another biggie I struggled for almost two years — Keeping a cool, perfect and professional online presence seems to be the way to go, but it also got the emotional pulling power of a frozen brick. Marketing is all about evoking emotions.
It’s tough to go personal and open yourself up, especially with all those trolls out there, but that’s the only advantage you have over robots and computer-generated content. In a world where your potential customer and reader is a click away but also countries apart, separated by lifeless screens, there’s a huge emotional gap.
I want you to close that gap.
Conclusion
Before you create your next content, step back for a second and be still.
Are you creating an original piece of work, or are you merely soaking up the sound waves from the echo chamber? Tell yourself the truth. Then slap your face left and right.
Forget about all the average posts about which WordPress theme to use, how we all should have a tribe, and why we need a manifesto.
Been there, done that.
Instead, craft a post from the edge of your mind, with all the mojo, vulnerability, personal experience and original opinions — a little, uncomfortable masterpiece only you can come up with.
Give it to me.
Mars Dorian describes himself as a creative marketeer with a moon-melting passion for human potential and technology. You can follow his adventures at www.marsdorian.com/
Original illustrations by the author.
What comes after content marketing? Here are four ideas.
Feb 24th
I’ve been thinking and writing a lot about the evolving role of content in the marketing world — from the challenges of the “physics” of social media marketing, to Coke’s bold vision for a content-based marketing strategy.
My friend Mitch Joel has also been pondering this topic. In a post entitled The Content Crash, Mitch states that the field has simply “become a pumping ground for a marketing message. Very few (companies) are thinking about utilitarianism marketing and even fewer are thinking about the overall experience.”
Content is advertising?
But here is the line in Mitch’s post that stung me: “It is my belief, that content is the new advertising.”
Wait a minute. People HATE advertising. Does this mean that people are increasingly hating our content too?
Advertising is a paid interruption in an otherwise pleasant stream of content. Is content becoming an unpleasant interruption in our lives, too? With this native advertising trend of craftily embedding paid messages in “free” content, are the lines hopelessly blurred so that content marketing is suspicious and meaningless? Are content marketers the new snake oil shills?
Mitch contends that for content — sponsored or otherwise — to work, it must be exceedingly useful. So what does that mean? What could a possible game plan be to become the signal instead of the noise in this overly-crowded space?
Here are four possible scenarios in a “post content marketing” environment.
Radical trust
It seems that when bloggers reach critical audience mass, most succumb to the temptation of taking money to pump paper shredders, luggage, weight loss programs or any other product willing to exchange a fast buck for audience trust. Once you cross that line, your content becomes an ad, not something that is exceedingly useful.
Here is a chart that I believes graphically demonstrates the impact of turning your content into an advertisement – the Alexa traffic rank of a blogger who began aggressively monetizing their blog through sponsored posts in 2011:
In just 18 months, the popular site has dropped from position 5,000 to 30,000. Other key metrics such as reach and pageviews have similarly dropped off the cliff. Of course this is just one data point and we can’t necessarily make a conclusion about absolute cause and effect, but I think a strong hypothesis is that this blog is hemorrhaging because it is no longer a trusted source of content. It is an infomercial.
I think one possible lesson as we look to the future is to create a content environment of radical trust. Once you become an ad, you can never go back. I think this chart demonstrates the business case for trust.
Content that learns
In Don Tapscott’s fine book Grown Up Digital, he makes the case that the Net Generation puts a huge premium on customization.
The Baby Boomers take technology for what it is and hope it works. Net Geners make the technology theirs. They want options. They love to customize, and even the option to customize makes a product more attractive.
Why would they want your news stream when they can create their own? How do we enable our content consumers to determine HOW, WHEN and WHAT they receive from us?
While we have rudimentary forms of aggregation available to us — by topic, by keyword, by author, for example — we need to create self-aware content that conforms to the immediate needs of our customers.
This is happening to a large degree with display ads. If you type an email in the gmail platform, the sidebar ads may change to reflect the topic you are writing about. Spooky when it comes to ads, but immensely useful when it comes to content. Although we are collecting vast amounts of information about our customers, we have yet to unleash it in a way that is relevant for a moment in time.
An example: A reader of {grow} has just visited Stanford Smith’s blog and searched about blogging fundamentals. When she comes to {grow} she is offered a suggestion of similar topics, in addition to the latest news from my site. Or perhaps readers help the process along by choosing the precise topics they want to see and the hourly, daily, or weekly level of delivery for those topics.
Content that pays
I think we are on the cusp of seeing a merging between content marketing and the gamification trend. Why not reward your most loyal readers with badges and award levels after completing certain tasks? A frequent flyer program for content.
Would you like to receive a Platinum Reward Level on {grow} after so many comments, shares or page views? I am already seeing some sites that are creating Foursquare-style badges and leaderboards for participating in site activities.
As it becomes harder and harder to cut through the web’s information density, isn’t it logical that companies would start paying you to view their information?
Making the leap to something entirely new
We are probably 24 months away from the augmented reality revolution. The Internet, and content, will surround us like the air that we breathe. There will be an opportunity to create content in an entirely different way — in three dimensions, in the moment of need, on voice command. Blogs, podcasts and even videos may seem old-fashioned. There will be a huge advantages and opportunities for the pioneers of this entirely new vision of content.
Beyond “overwhelming”
Here’s a dirty secret of content marketing. Today it is possible to win the inbound lead battle simply by being first and overwhelming, a trend I characterized last year as the content arms race. You don’t have to be great. You don’t even have to be good. And to some extent it is even possible to fake your way to the top. But that can’t last. The market will adjust. Something has to emerge that will trump strategies based on sponsored posts, social proof, and commodity content.
I’ve provided four scenarios but what are your ideas? How are you going to move your brand beyond the noise and become the signal?
Illustration courtesy BigStock.com
The level playing field has turned into a content arms race
Nov 14th
Have I ever told you how much I love Gini Dietrich? For me, she is such an amazing role model for dong it right on the social web. And if you’re one of the five people on earth not already following her Spin Sucks blog, go do that now.
Gini is a smart and savvy friend and we don’t always see eye to eye, which makes her an even better friend. Last week she penned a post about how Facebook seems to be unfairly squeezing money from us by forcing us to use paid promoted posts to reach people who are already following us. It’s a good point of course, but I fell off Gini’s wagon at this point:
The awesome thing about the web and social media, in particular, is it levels the playing field. No longer do you need millions of dollars to spend on PR firms and ad agencies in order to build your brand and reputation among the masses.
Today all you need is a good writer, a self-hosted website and/or blog, and organically grown social networks. With those three things, you suddenly are competing with the big boys for reputation and credibility. You’re seen as a thought leader in your industry. You’re creating kinship among your prospects. And you’re selling in a way that has never before been possible.
All of the tools are free so it’s a really low barrier to entry. And it works.
You see, I have been thinking just the opposite about our social media world. Yes, three years ago Gini was probably right. When the social web was young almost any foray into social media was novel and attracted attention. It was pretty cheap and the entry barriers were indeed low. You could post a video of a bride falling into a swimming pool and it would go viral.
No longer.
Today YouTube is mainstream entertainment fueled by slick corporate video content. People have increasingly sophisticated expectations about what they’re going to find on your Facebook page, Twitter stream, or blog.
I recently saw a statistic that stated there was more information created on the web in the last two years than all of human history combined. I don’t know if that is true or not and I rarely let facts get in the way of a good story anyway, so let’s just say it makes a point — there is an enormous amount of data to get through these days. Heck, even Mashable makes me dizzy.
The content arms race
To succeed on the social web today you better bring your A Game and a bucket of money. To connect with customers today you need to consistently provide useful, relevant, and entertaining content — and that is not cheap. And as the information density on the web increases, so too will the cost to produce that great content.
Yes, yes, I know there are plenty of companies who are still finding niche success with modest social media programs but as soon as their competitors get in the game, the content arms race begins.
As I wrote recently, the social web is NOT a level playing field. There is definitely a first-mover advantage for people who have the money to create useful content and overwhelming amounts of it (which then become entrenched in the search rankings). In the long term, you probably will NOT be competing with the “big boys” (as Gini states) with just a writer and a blog.
Social media is a mainstream marketing and communication channel that will increasingly be dominated by those with the fattest wallets. Agree?
Photo: I took this shot during a visit to the Kremlin in Moscow













You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

