Posts tagged content marketing strategy
Five ways using “controversy” as a content strategy backfires
Apr 30th
I recently listened in on a webinar where a young guy was pontificating on the best strategies to build an audience for your content. A pillar of his presentation was “be controversial.”
This struck me as odd. Is “controversy” really a sustainable position for a content marketing strategy? The more I thought about this, the more I disliked this advice.
First, let me distinguish content that is “conversational” or “thought-provoking” from content that is controversial. A definition of controversial is “a state of prolonged, contentious public dispute or debate.” The keywords here for me are “prolonged,” “contentious, and “public.”
Sometimes controversy happens. Occasionally, it might even be unavoidable. But is this a tactic you should mindfully pursue as a long-term content strategy? Let’s take a look at five reasons why the answer is NO.
1) It is naive.
I have this image in my head. I walk into my boss and I say, “Hey, I just attended this webinar and I’m convinced that we need to be more controversial to be build our company’s blog audience.”
What do you think the reaction would be?
Can you think of any respected, successful company that pursues a prolonged dispute as a social media marketing strategy? Of course not. Companies are built to avoid controversy. Most brands are not built on a negative emotion.
2) It is exhausting.
Have you ever been in the middle of an online controversy? Nothing can suck up more time and energy from your day. Do you really want a strategy with that impact on productivity?
3) It is not sustainable.
Reading “contentious” content is like watching a train wreck. In short doses, it might be gruesomely compelling, but it is not something you want to expose yourself to every day.
Study after study shows that positive, uplifting content gets more views and clicks over time. Who wants a steady diet of prolonged disputes?
4) It drives the “wrong” traffic.
Let’s say you’re the playground bully. Every time you start a fight, a crowd might gather to see what’s happening, but then they walk away when the fight is over. The people who watch might even pretend to be your friend and say the right things but they’re never going to totally trust you because if the bully is chronically contentious, it is only a matter of time before they turn on you too.
Controversial blog posts are like a schoolyard fight. It might drive a short-term spike in traffic through the “fascination” value, but is it going to make somebody want to befriend you? Become a customer? Or, are they just going to stay on the sidelines and walk away?
5) It’s inauthentic.
Adopting “controversial” as a strategy is kind of like adopting “angry” or “love-struck” as a theme. If you are forced to aim for the same emotional tone every day, how do you avoid becoming a character instead of an authentic person?
So I hope some of this makes sense. I am NOT saying that you should never be controversial. If you bring your humanity to your blog, occasionally you may strike a chord in others that results in a dispute.
About 2-3 times a year I write a post that results in controversy. But my content strategy is not to purposefully churn up a dispute. My strategy is to be honest. And sometimes being honest requires the courage to say things that go against the grain of popular opinion and to take the heat that comes with it.
I’d love to hear your take on this in the comment section … at the risk of being controversial, of course. : )
How does controversy work for or against you?
The future of business: Six layers of customer engagement
Apr 14th
Over the past few years I have been giving a speech about the “six layers” of customer engagement. It has been a hit with my audiences and it occurred to me that I have never shared this idea with you. So, let’s change that.
We are in the process of creating increasingly complex layers of digital distance between our companies and our customers. Mastering these six layers represent both enormous challenges and opportunities …
In the beginning
Historically, we dealt with customers face-to-face, with a trusted word and a firm handshake. Then in the late 1990s, with the creation of our first company websites, we took a one way ticket AWAY from these personal relationships and created the first, permanent digital divide between ourselves and our customers.
Year by year, this divide grew as companies found ways to cut costs and create customer delight by moving more and more self-service options to the web. We literally raced away from our personal relationships.
The second digital layer emerged just a few years ago as nerdy chat rooms bloomed into social networks. For many people, this became the preferred way to communicate, discover products and services, and connect with customer service. Time on websites went down, time on social sites exploded.
So for a business, we must now figure out how to connect with people in this new information eco-system and compel them to love us so much that they want to investigate our website, which is where the business takes place. After all this “socializing” we still need to get people to buy something right?
The third layer
The third layer is a social layer around all the other social platforms, and that is Facebook. You see, for many people today Facebook IS the Internet.
Yes, people love Flickr, but Facebook is the number one photo site in the world. We love YouTube, but millions of hours of YouTube videos are watched every day THROUGH Facebook. Does it seem like there is yet another layer going on here? There is. Even if we do a great job populating the social web with our content, that content is increasingly viewed through Facebook. So, our businesses need to be there.
But we’re just getting started.
The mobile layer
Today, more than half of Facebook’s users access the site over a mobile device … and that is increasing month by month. So even if we have a great website, even if we are populating the social web and optimizing for Facebook, we now need to do it in a way that works on a screen that fits in the palm of your hand.
Mobile represents the fourth layer between our customers and the money we would like to liberate from their wallets.
All of this is probably familiar to you and your business is already implementing a web design that is responsive for mobile. If your head is spinning about the rate of change so far, you’re in for an even greater shock. We are on the cusp of the most rapid and disruptive technological change in history – augmented reality. There will be a digital layer over the “real world” and the Internet will surround us like the air that we breathe.
Now everything changes
The Google Glass project is just the first volley in a revolution that will change the way we connect, learn, shop, communicate, and entertain ourselves. In fact, it will touch almost everything in our daily lives. It is not the new Internet. It will be something far more important and foundational — it will be more like the new electricity. The widespread adoption of augmented reality, first in glasses and then in contact lenses, will transform every way we connect and communicate. Your business will need to master this layer and all of its implications.
The virtual layer will liberate us from devices and open up dazzling new opportunities to create new businesses, new applications, new customer connections.
Now that we have a ubiquitous digital layer across the world, what do we do with it? Why, we have fun of course …
The sixth layer of engagement
People love to play games more than anything. The average World of Warcraft player spends six hours at the game. Wow. Six hours. Wow. What if a business could tap into just a little of that!
Smart businesses are trying to figure out how to do exactly that. There is a whole theory of game science that creates these addictions and it can certainly be applied to marketing.
Social, mobile, location, augmented reality … it all enables the game layer. Why not turn your customer engagements into a game with levels, achievements, and rewards? Today, the popular mantra is to create “utility.” But I think there is a limited amount of engagement a company can provide through some useful electronic connection. But there is no limit to the amount of fun that can be provided. We are a few years away from an economy based on fun.
Implications
If you think this through, and I hope you do, there are some important implications beyond the six layers:
1) Customers are going to leave a data trail on every level. The companies that can mine this stream will create powerful competitive advantage. That’s why, increasingly, marketing = math.
2) Not every customer will engage with you on every layer. That means your channel strategies are going to multiply.
3) With the premium on fun and entertainment, this means good news and rising rates for the best content creators and game developers.
4) Bring plenty of money. I don’t thing creating an augmented reality customer service department is going to be cheap.
5) For the companies that move first in these spaces there will be an unparalleled opportunity to create customer connection and loyalty.
Whew. Is your head ready to explode?
I would sincerely love your thoughts on this concept. What makes sense? What did I miss?
(Warning: shameless self-promotion ahead) If these ideas tantalize you, why not hire me to give you the full meal deal through a speech at your next company or industry conference? We’ll have a lot of fun with these ideas.
SEO Ethics and Content Marketing: Spammers vs.Thought Leaders
Mar 25th
By {grow} Community Member Andy Crestodina
Blogging is work. Finding time is hard, and pushing back deadlines isn’t easy. 29% of B2B marketers report that “producing enough content” is a challenge (source: B2B Marketing Survey). So why not outsource it?
Great! Let someone else do the work. But delegators beware. Ethical issues pop up when you outsource your blogging, especially when the goal is SEO. As usual, search is on the front lines of marketing ethics.
The ethics of outsourcing content isn’t black and white. There’s a spectrum of SEO ethics, ranging from the easy (but shady) to the difficult (but pure).
Link Spammers
The last few years have been tough for SEOs, especially those who relied on link networks, article spinning, and directory submissions to build links. Google’s rank-crushing (but cute-sounding) algorithm updates, “Panda” and “Penguin,” changed everything. So SEOs turned to guest blogging as a reliable, repeatable way to build links to client websites.
But when the search pros start writing, things get weird. For the first time, clients are able to review the work and not just the rank. They want to read the content for which they paid. And since SEOs care more about the links than the writing, the quality of the writing is low. All too often, the content and the host blog look suspiciously irrelevant, even if they are good for rankings.
It’s unethical because the writer doesn’t care about the writing. In fact, they don’t care if the content is ever seen by human eyes. All that matters is GoogleBot and the juice that the link provides.
The Ghost Writer
The next step on the spectrum is the ghost writer. Since the idea for the content actually originates from you, it’s more legitimate. In this case, you write the topic sentence, the opening paragraph, and/or an outline.
Yes, it takes time to discuss topics, but the SEO vendor does most of the work, researching the topic, finding host blogs, writing, and editing. In the end, they may put your name on it, which is where ethics come into play. The topic is yours, but not the tone. Although it’s not written in your voice, you’re signing your name to it.
The Co-Author
This approach is a true collaboration between you and the SEO partner. You know the industry, so you provide the ideas, but you also do the research and write the first draft. The quality is higher, but quality takes time. The post is two-thirds done when you hand it off.
The SEOs do the editing and optimizing. They’re good at this because they know how to research keywords and SEO best practices. They also know (hopefully) where and how to pitch the piece as a guest post.
In the end, it might make sense to give writing credits to both authors. But only one can get credit in Google as the author. Google Authorship doesn’t allow for more than one author. If you want full social media benefit, put the rel=”author” tag on the link to your own Google+ profile.
Thought Leaders
You know the subject. You know your audience. You care the most. This means you have the best opportunity to find the right topic and shape it with your voice. Through your content, you can become respected for your ideas. That’s what a thought leader is.
It’s the highest quality content. It’s the well-researched articles, the passionate op-eds, the detailed reference guides. This is time-consuming, “cornerstone” content. Not the kind of thing you write everyday.
As a thought leader, you’ll get all the social benefits: a growing following, better traffic through sharing, and new connections. You’ll be an author in the eyes of Google (you’re ready for Authorship and Author Rank) and in the eyes of your peers (you may end up getting invitations to speak at events).
The trick is to find the time…
Take the high road (or the highest road possible)
No one likes a link spammer. So go as far to the right of the chart as time will allow. I suggest combining your options.
- Be a thought leader …when you can. Set aside time to write every week. If inspiration strikes, carry the idea all the way through to completion. Let your SEO or marketing partner help you promote it. If you don’t manage to finish the piece…
- Leverage your SEO partners …but collaborate. Leverage your own time by sharing ideas, information, and connections with them. Let them finish the work so you can keep the content wheels turning.
I’m sure you’ve got a few thoughts by now. What do you think? Should SEOs even try to create content? Will brands ever find the time to write? I’m looking forward to the comments on this one…
Andy Crestodina is the Strategic Director of Orbit Media, a web design company in Chicago. He’s also the author of Content Chemistry, An Illustrated Guide to Content Marketing
Top image courtesy BigStock.com
Time, attention, and the content creation curve
Mar 7th
By Srinivas Rao, Contributing {grow} Columnist
If you’ve read any of my previous posts here on {grow}, you know that I view attention as a form of currency on the social web. In fact it’s the most valuable form of currency because it’s the start of every single relationship. However as the supply of attention decreases, the demand increases, and the mass attention myth becomes more prevalent, we need to give some thought to how we’re going to get people to spend their attention with us.
The Cost of Attention
“A link, a funny photo, a famous quote, or even a recipe or coupon are legitimate types of content, but these are not the types of content that will optimize your social media presence and bring you powerful, lasting results.” - Mark Schaefer
Interactions on the web occur across multiple channels and the amount of attention that people spend at each channel varies greatly. For the sake of this post, let’s use a rating system that assigns an attention cost (i.e. how much of their attention somebody spends with you). let’s take a journey together up the content creation curve:
Tweets/Status Updates
Attention Cost: 1
You’ll rarely hear anybody say “that status update changed my life.” As my friend Charlie Gilkey brilliantly pointed out, tweets and status updates don’t change lives, they interrupt them.
At best we might pique somebody’s curiosity with a status update. We might gain a new follower or fan. We’ll have their attention until the next shiny thing in the clickstream grabs their attention. The world of tweets and status updates is like a virtual flea market. People move from stall to stall spending tiny bits of their attention.
Blog Posts
Attention Cost: 3
A blog post is where your fans may linger but the attention is probably transient. A rule of thumb is that 80 percent of your visitors have never been to your blog and probably will never be there again.
Most people scan blog posts. But consistent blogging does create a valuable body of work that can lead to dedicated fans and a base of content that can establish a voice of authority. And blog posts can create conversations and engagement like no other content form.
Newsletters
Attention Cost: 3
Newsletters cost more of your attention because you made a choice to receive them. You gave somebody your email address. Access to your inbox is a bit like breaking out your wallet at the flea market and saying you’ll buy something small. Even Scott Stratten who is a self proclaimed social media “fanboy” once told me that “social is a terrible pull mechanism.” Don’t underestimate the power of email as a way to get people spending more of their attention with you.
Ebooks/Manifestos
Attention Costs 4
“Every major religion has a text. Your manifesto or free e-book is that for your blog.” – Jeff Goins
Marcus Sheridan is quickly becoming a guru of marketing through this form. He doesn’t sell ebooks. He gives away a 250 page bible on content marketing. It’s resulted in clients, speaking engagements, and much more. In his words “I’d rather land a $10,000 client or speaking gig than sell a ten dollar e-book.”
But the more important thing to observe is why this works. It requires a significant investment of somebody’s attention to read a 60 page manifesto or 250 page ebook. It gets them invested in your worldview. It also filters out the people who don’t resonate with your ideas. Here are a few other ebooks/manifestos that have catapulted people to prominence:
- Chris Guillebeau’s World Domination Manifesto has been downloaded over 100,000 times. Since publishing it, he’s gone on to publish two wildly successful books.
- AJ Leon wrote The Life and Times of a Remarkable Misfit. It’s been downloaded over 87,000 times since he published it just 5 months ago. The result is a fanatical fan base.
Podcasts/Videos
Attention Costs 5
95% of communication is non-verbal. When somebody hears your voice or sees your face you go from being words on a screen to being a real person. Consider the average time spent on most blogs. For me it’s roughly 2-3 minutes. Contrast that with somebody listening to a podcast for roughly an hour and it’s clear that it requires much more of their attention. It’s difficult to “scan” a podcast. As attention becomes scarcer and mobile devices become more prevalent, it’s no surprise that some of our greatest minds on the web are diversifying their content efforts.
Books
Attention Cost: 6
When we talk about how someone uses words to impact a tribe, what a manifesto or book book does is show that you’re serious. It makes a prolonged consistent argument. It demonstrates a point of view. It’s a whole river not a drop of water. – Seth Godin
Why are books so special? A book requires much more effort on the part of the creator and of the reader.
When you write a book it causes people to take you seriously. While there are plenty of people declaring the death of the publishing industry, getting a book deal with a mainstream publisher is still a huge credibility builder. There’s something about walking into a bookstore and seeing your book on the shelf that gives it a very special quality. Many authors will tell you their books don’t’ make money, but rather serve as a business card.
A book cements their authority on a subject. C.C. Chapman said when he asked an organization why they called him, they replied “because you wrote the book on the subject.”
The Relationship Between Attention and Effort
As you look down this list there is another important correlation. Each step on the attention ladder represents more commitment to attention, but also more effort on the part of the content creator.
- A blog post requires more effort than a status update
- An ebook/manifesto requires more effort than a blog post
- A traditional book requires more effort than both of the above
When I submitted this post to Mark the first time, he sent it back. He holds us to excruciatingly high standards. But it’s tough love because his high standards have resulted in some of my best work. That’s the trade-off — The more effort you give something, the more attention it gets. In Mark’s email to me he said something that could really summarize the entire the point of this post:
“The most important thing is to create something exceptional, even if it takes a little more time.”
Now, I’ll leave you with a question. Are you creating something that’s going to matter over the course of a lifetime? Are you willing to do the work?
Srinivas Rao writes about the things you should have learned in school, but never did and his the host-co founder of BlogcastFM. You can follow him on twitter @skooloflife












You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

