Posts tagged klout
Klout will introduce detailed new analytics (video)
Mar 13th
I had the fortune of interviewing Klout CEO Joe Fernandez at SXSW and hope you’ll enjoy this short video.
While I only had a few minutes before we were literally being kicked out of the room, Joe discloses plans for a detailed new website. Joe participated in two panels here in Austin and was quite open about the opportunties, and the problems, of his social scoring system. “Can you remember what Google was like in 1997?” he said. “That’s where we are with Klout, that’s the mission we’re on. It’s almost a ridiculous challenge.”
In addition to the short comments I captured on video here, Joe mentioned that Klout has been on a hiring frenzy to keep improving his service. The four prioirities he articulated were:
- Addressing spam and bots
- Focus on better defining influence by topic
- Aligning his service with the goals of brands
- Looking at different languages and countries.
He also mentioned several recent successes with Nike, HP and Clairol. “With Clairol, we targeted users of lip gloss and and found passionate bloggers who loved the product and the brand. Even I was surprised that we could have success with lip gloss.”
He also hinted that the actual Klout score we see publically is just ”the tip of the iceberg” of analytics he is bringing to brand managers.
Joe has been a frequent visitor on {grow} — primarily to address controversy — and acknowledged that when he planned his product offering, the “ego component” was something he had not thought through. ”It’s been interesting to say the least,” he said. “But we keep improving the experience as best we can.”
Hope you enjoy the video. Let me know your thoughts on this latest information from Klout.
On Twitter, no one can hear you scream
Mar 8th
I had the strangest call from Charlie Sheen yesterday.
“OK man, I’ve got 2 MILLION freaking people following me on Twitter and my Klout score still sucks. Ya gotta help me!”
“Charlie,” I calmly replied, “Klout scores really don’t tell you much of anything. Don’t worry about it.”
“But Mark,” he stammered, “This is all about WINNING my friend. And I am NOT WINNING if I have a Klout score lower than you. That is just pathetic. My tiger blood is raging here. What do I do???”
Sadly, this type of celebrity Twitter rant has become (yawn) routine for me. And every bit of that conversation is absolutely true, except the part about Charlie Sheen calling me.
Well, I do get requests from folks asking for Twitter help every day … usually to re-tweet a notable blog post or perhaps in support of a charity. I’m glad to help where I can but I’ll let you in on a little secret: It doesn’t work.
Some people look at the number of followers I have and a relatively high Klout score and imagine that I can be their gateway to social influence. I’ve been around long enough to know that these factors do not translate into influence at all. Even when I ask people to take action on something I really believe in, typically very little action occurs. This is not a matter of being humble or gracious. It is simply the truth. When I tweet something, it rarely results in tangible action.
Sorry, there is little true influence on Twitter
This phenomenon was also noted in Tom Webster’s fine Brand Savant blog. (It seems like I am quoting him a lot lately!) In an extraordinary measure, he personally contacted every Klout-infested A-list blogger he could think of to help him with a New Zealand earthquake charity appeal.
Tom calculated that the “reach” of his message easily exceeding 600,000. Out of that number, his appeal received 389 clicks and 10 submissions to his cause. Tom admits there were some complications that could have depressed the number but he pithily states that this conversion rate — compliments of some of the world’s greatest Twitter “influencers” — was significantly lower than what would be expected from a random pop-up ad.
In a post on the Networked Nature of Twitter by Megan Garber, she reported that actress Alyssa Milano — with a Klout score of 84 — sent out a tweet to her nearly 1.2 million followers: a link to the Amazon page of a book called Connected: The Surprising Power of Our Social Networks & How They Shape Our Lives.
Can you imagine the influence of a tweet from one of Twitter’s biggest stars? Wouldn’t that really help the author’s career?! Well, the impact was zero. Literally zero. Not one additional book sale resulted from the tweet.
I’ve also had my blog posts tweeted by Alyssa and other Twitterati, and while it definitely sends a short-term spike in page views, it has never resulted in any measurable difference in new blog subscribers. In fact, after Guy Kawasaki tweeted my post five times in 24 hours, my blog reader subscriptions went down.
For those swooning over Twitter-derived influence scores like Klout, this should be a wake-up call. It’s true. On Twitter, no one can hear you scream.
But blogs are another matter …
Marketers should be looking for influence in blog communities. That is where the real magic is happening. Tom Webster made an insightful point in his post — The people who finally took action on his request were strong connections nurtured through his blog-oriented relationships.
I have had the same experience. I KNOW I can move my blog community to action and they can move me to action, too. The connections built through a blog community are extremely strong compared to the weak ties on Twitter.
Curiously, blog activity is not accounted for on most of the popular social scoring measures. In fact, Klout is only looking at those weak Twitter ties right now. One measure that seems to at least take a crack at blog influence is Post Rank. Post Rank is one of the milestones used by AdAge to rate the world’s marketing blogs. What does it really measure? Nobody knows for sure … it is certainly an amalgam of tweets, comments and other forms of online engagement taking place between the blogger and the community. I actually hired a CPA to try to de-tangle the formula for this article and she couldn’t do it!
Nevertheless, if you buy into the notion that blogs nurture strong connections that lead to influence, wouldn’t this elevate a measure like Top Rank ahead of something like Klout?
I think REAL influence is taking place in the smaller, stronger groups found in passionate blog communities. I plucked out the top-rated bloggers via Post Rank and yeah, these people certainly exhibit thought leadership and influence on their communities and beyond.
By explanation — most blogs on the AdAge Power 150 are run by companies, have a staff of bloggers, or aggregated content. I left them off. So while Brian Clark is most associated with Copyblogger, his name is left off because the site is populated by a staff of writers.
Another observation as I looked at this list — there were a few names I did not recognize. How do those names stack up for you?
Any way, something to think about. Does this make sense to you? Are you forming strong ties in blog communities, on Twitter, Facebook or elsewhere? What form of online engagement influences YOU?
The Problem with Klout: An Infographic
Feb 22nd
My friend Steve Farnsworth aka @Steveology brought this Twitter account and resulting Klout score to my attention. I really don’t need to say another word.
Ascent of the social media climbers: Klout goes mainstream
Feb 18th
I’ve never done this before, but today I’m reprinting an entire article from another publication on {grow}. Why? Because this excellent piece from Boston Globe reporter Beth Teitell represents one of the first times the concept of social scoring systems like Klout have jumped into the mainstream media. I think this is significant.
I started writing about social scoring a few months ago, predicting that this trend would become mainstream and that we need to be aware of and embrace these systems as marketing professionals — whether we love them or hate them. Here is Beth’s fine article:
Ascent of the social-media climbers
Klout score? Learn it or, as Monte would say, be judged. Klout.com is one of a number of new status-measuring tools aimed at making social networking more like high school than it already is. Sites such as Klout and PeerIndex.net take public information from Twitter, and sometimes Facebook and LinkedIn, to determine a person’s influence on social media. Anyone can check her score or a rival’s by going to one of the sites and putting in her Twitter handle.
The companies use secret algorithms that go beyond simple numbers of followers — which can be bought in bulk — or friends or fans, and count retweets, the number of links clicked, and even how influential one’s followers are, among other indicators.
“A credit score for your reputation,’’ is how Dave Wieneke, director of digital marketing at Sokolove Law, in Boston, describes the Klout score.
Although many don’t know enough to worry about their Klout scores, for those keeping track, it can be one more ego boost or slap. “There’s a lot of emotion around this,’’ said Mark Schaefer, author of the “Tao of Twitter: Changing Your Life and Business 140 Characters at a Time.’’ “Generally it comes from people who have a low Klout score.’’
Garth Holsinger, vice president of global sales and business development at the San Francisco-based Klout, sees the desperation on a daily basis. “People call and say, ‘I work in social media, and I’m going to lose my job if my score doesn’t rise.’ We get celebrity managers asking how they can get their clients’ scores higher. We get people who are literally crying because their Klout score went down.’’
The stakes may only rise, Klout-wise. The company, which was founded in 2008, recently raised $8.5 million in new funding and said it plans to measure influence in more social networks — and beyond, to capture industry leaders who don’t bother tweeting or friending people.
Schaefer, an adjunct professor of marketing at Rutgers University, said the new score-keeping tools create a “disturbing’’ social media caste system that he dislikes. But, he adds, “from a marketer’s standpoint, they’re a dream.’’
Indeed, the Klout score has already jumped from the online world into the real one. As Advertising Age wrote in September: “Need a Reservation? That Could Depend on How Big You are on Twitter (Really).’’
During the Consumer Electronics Show in January, the Palms Casino Resort in Las Vegas hosted an event with free food and chair massages for guests with good Klout scores. When Disney debuted the movie “Tangled,’’ it asked Klout to find 500 mothers for exclusive Klout screenings and sent their children a “Tangled’’ kit with merchandise.
Holsinger said the company has 40 similar promotions waiting to launch, including one for the new BlackBerry tablet PlayBook: “We’re giving those to 100 super-high-scoring people before they come out.’’
The companies that partner with Klout are paying customers, Holsinger said. “About 1,500 companies use our data.’’
Of course, no one enjoys being kept behind the virtual velvet rope. When the corporate sponsors of a holiday party hosted by social media entrepreneur Peter Shankman invited many guests based on Klout scores, the snubbed were not happy. Shankman expected “whiners,’’ he wrote on his blog, and he did get complaints. “They’re stomping their little feet.’’ If they want to be seen as more influential, he said later, “they need to post more interesting, more engaging things.’’
Even as the low scorers complain about unfairness, Augie Ray, a senior analyst with Forrester Research, predicts an increase in both the number of firms doing social measuring and the number of places where one’s ranking will matter.
“Companies have always provided different levels of service, depending on how much money a customer spends, or how recently they’ve bought something,’’ he said. “Now we’re seeing a change where an individual’s level of influence also has to be taken into account. There’s a lot of buzz about whether it’s fair or not, but I don’t know how much fair has to do with it. A company can afford to anger a customer with a Klout score of 15 but probably can’t anger someone with a Klout score of 95.’’
Indeed, with more hotels interested in Klout scores, Holsinger said the new question upon check-in will not be: “May we have your e-mail address?’’ but rather: “What’s your Twitter name?’’ “If your score is 60 or above, they will upgrade you.’’
But even those who criticize the measuring sites as imperfect still want a good score. Wieneke, who blogs about the future of digital marketing, has serious privacy concerns about giving Klout access to his Facebook and LinkedIn accounts but he’s tempted to allow access in hopes that it will raise his score by providing a fuller picture of his influence.
“Ten points would be pretty nice,’’ he said, speculating on a potential boost. “It counts as social proof.’’
The question of gaming the system or raising one’s score legitimately is the Twitter user’s version of an author trying to raise his Amazon ranking. Beyond buying followers, some people ask friends to retweet their tweets, or follow people just so they’ll be followed back.
Azeem Azhar, chief operating officer of the London-based PeerIndex, regularly hears from users eager to do better, with competition a big motivator. “How come I got a score of 35 and my friend got 45?’’ a user will write as he asks for tips.
“The advice is always the same,’’ Azhar said. “The system is designed to reward good behaviors that suggest you are building your social capital. Those are, do others share or retweet your tweets? Another signal is how many people try and start conversations with me?’’
Perhaps the best thing about having a high Klout score is that it allows one to be blasé. That’s the approach taken by Internet marketing guru Chris Brogan, coauthor of the bestselling “Trust Agents’’ — and a man with 170,000 Twitter followers.
Brogan has one of the highest Klout scores in Boston — 76.4, only about two-tenths of a point behind Shaquille O’Neal. When he meets someone who’s impressed by that score, he feels bad for the person, he said. “I’d rather be measured by something other than a set of numbers a software company thought of one day.’’









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Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

