How to do Social Media Management on the cheap
Jan 16th
By Kerry Gorgone, Contributing {grow} Columnist
A while back, I wrote a post on the Best Social Media Management Tools for Small Business Owners. I researched and reviewed a handful of the least expensive, most versatile options, but the comments included some lesser known alternatives that seemed worth investigating.
I’ve taken some time to check them out, using the same parameters I used to gauge the initial set of tools. To restate, any tool considered must enable you to:
- Schedule posts
- Connect numerous social media accounts
- Provide analytics
- Shorten URLs
Here are some additional options for small business owners in need of a cost-effective social media management tool.
Sendible
Price: Starts at $9.99 / month for eight accounts, offers plans up to $99.99 for 120 accounts
Platforms: Web application and mobile apps for iPhone and Android, mobile web version
In addition to offering low-cost plans, Sendible enables you to manage your Google+ pages, which is still a rare feature in social media management tools. (Note that this is limited to Google+ pages, as opposed to your individual profile or stream.)
The service also supports Facebook (profiles and pages), Twitter, LinkedIn, MySpace, Tumblr, Ning, Bebo and a number of other options. The full array of services you can connect to Sendible is impressive, so most business owners should be able to manage their social media efforts quite handily. Sendible does not offer a free plan, however, which is a drawback.
Viralheat
Price: Free for 7 social accounts, offers plans up to $499 / month for 50 accounts
Platforms: Web application (Chrome extension available)
Viralheat also connects a robust assortment of networks, including Facebook, LinkedIn, Twitter, and Google+, offers robust analytics including sentiment analysis for paid accounts (basic account analytics for free), has URL shortening via Bit.ly integration, and enables scheduled posts. My favorite feature: it enables geotargeted sharing to Facebook.
In short, Viralheat is a versatile social media management tool, well worth considering for small business owners.
Jugnoo
Price: Free up to three team members managing 20 accounts, $20/month for five team members and unlimited accounts, custom pricing available for larger teams
Platforms: Web application, mobile web version
What you get for free with Jugnoo is impressive. Link up to 20 social accounts, managed by up to three team members. You also get access to web analytics, Google analytics and social analytics. This makes Jugnoo highly appealing, and if you need to connect additional accounts or give access to more team members to manage your content, leveling up costs just $20 per month. They do have a custom pricing model, as well.
Fresh out of beta, this lesser known option added some new features recently, including link previews and rich media embeds.
Scheduled posts are enabled through BufferApp, which is itself a good option for business owners to manage their social networks.
Among free and low-cost options, Hootsuite is still the reigning champion, in part because its widespread use means there are many plugins and informational resources available. There are some viable contenders for small business owners to consider, however.
I investigated some of the platforms mentioned by commenters on my previous post. Although helpful, they do not fully meet the criteria outlined above:
Agora Pulse – Offers granular management of your Facebook pages, from scheduling posts to managing contests, but it’s limited to Facebook only.
Engagio – Engagio is a discovery tool, as opposed to a social media management tool. This service enables monitoring and engaging with Facebook, Twitter, Google+, LinkedIn and more through an inbox message format. Although this is helpful, this service lacks analytics and the ability to schedule posts, both of which are critical to small business owners.
Bottlenose – Still in beta, Bottlenose is a helpful tool for monitoring Facebook and Twitter feeds, LinkedIn, and more. The service offers some ability to engage by posting to linked accounts. Although Bottlenose is potentially useful for individuals, small business owners need need a tool that provides more holistic management capability (scheduling posts). The company is planning a pro version, which might have additional functionality.
Bundlepost – This service takes your existing RSS feed and makes it easy for you to select stories that would be of interest to your online audience. Then, you export prepared posts to a spreadsheet that gets uploaded to HootSuite. With minimal effort beyond scanning your news feeds, you’ve scheduled informative, helpful posts to go out over the course of the day, keeping you top of mind for your audience. In short, it’s a great tool, but works in concert with HootSuite, as opposed to providing an alternative to it.
The good news for small business owners is that options abound for you to customize your own no- or low-cost social media management solution.
What do you use? What would you recommend?
Kerry O’Shea Gorgone, JD/MBA, teaches New Media Marketing in the Internet Marketing Master of Science Program at Full Sail University in Winter Park Florida. Follow her on Twitter: @KerryGorgone
Best Social Media Management Tools for Small Business Owners
Nov 11th
By Kerry Gorgone, Contributing {grow} Columnist
Entrepreneurs are universally short on time and money. Everyone knows that social media needs to play a role in their marketing efforts, but managing all of the different social networks can seem daunting.
There are numerous tools that make populating your Twitter feed, Facebook page, and other social media outlets relatively painless, and some are completely free. Of course, if you want more versatility (additional profiles, analytics, etc.), some services require premium subscriptions.
You need a simple solution that meets the following criteria:
- Sends scheduled posts, so you can set updates to go out during the day (and night), while you run your business.
- Connects all (or most of) your social media accounts, so you don’t have to visit multiple sites or launch multiple apps to update your feeds.
- Provides analytics for posts, so you can determine what kind of posts draw the best engagement from your audience, and when you should post to achieve the best reach.
- Shortens URLs, so you don’t have to visit bitly, tinyurl or some other site to shorten them yourself.
The pros and cons of the main contenders are covered here, along with when you’ll have to start paying (and how much).
Hootsuite / Seesmic
Price: Free up to five social profiles; $9.99/month for unlimited social profiles, plus additional features
Platforms: Web application; Mobile apps for iPhone, Android, BlackBerry
Use Hootsuite to manage your Twitter, Facebook, and LinkedIn accounts. Through third-party apps, businesspeople can connect most of their social media accounts, from Tumblr and Reddit to StumbleUpon and Instagram. Pinterest is not yet integrated, but once the “taste graph” offers an API, that should change.
One of the best features of Hootsuite is that you can integrate your Google+ business page. Only a few social media management apps offer any type of Google+ integration, so this is a huge bonus.
Hootsuite acquired Seesmic in September, so eventually these two apps may be integrated into one supercharged option. For now, Seesmic users have been folded into the Hootsuite community.
In short, Hootsuite is the hands-down winner for most networks integrated and most options for busy business owners.
If Google+ isn’t a priority for you, and your efforts are focused primarily on Facebook and Twitter, you might consider other options.
Tweetdeck
Price: Free
Platforms: Web application (Safari, Chrome, Firefox are supported; IE will be soon); Desktop app for Mac or Windows
One of the earliest Twitter clients on the scene, Tweetdeck established a foothold among early adopters and won praise for its versatility.
With Tweetdeck, you can manage multiple Twitter and Facebook accounts at once, monitor your feeds, and display search results continuously so you can respond quickly when anyone mentions your company, brand or product.
Global filters enable you to block content you’re not interested in, to help keep your feed streamlined.
Tweetdeck also makes it easy to post (or schedule) tweets containing text, photos or links, and monitor Twitter interactions and direct messages. Be careful to select the appropriate account before hitting send, or bad things can happen.
After Twitter acquired Tweetdeck, developers improved usability and added features, including the ability adjust font size and column width, and even change the traditional dark background of the app to light.
Drawbacks: Tweetdeck doesn’t integrate Facebook pages, Google+, LinkedIn, or any of your other social media outlets, which means you’ll need more than one management tool.
Buffer
Price: Free
Platforms: Web application (Chrome, Firefox, and Safari); iPhone app
Buffer enables you to schedules posts and provides analytics on posts so you know which topics and times best engage your audience. The app connects to Twitter and Facebook, as well as LinkedIn, which makes this app another good option for B2B companies.
There’s also an impressive array of free apps, extension and extras that work with Buffer to help you maximize your reach.
Socialite

Price: Free (with ads); $19.95 (ad-free), but currently offered at introductory price of $9.95
Platforms: Mac OS X Version 10.5 or later
Enables users to populate multiple Twitter and Facebook feeds and Facebook pages, as well as Flickr stream, Google Reader, Digg and RSS subscriptions. There’s even Instapaper integration.
Drawbacks:
- Exclusive to Mac users.
- No analytics, although there are a number of free social media analytics tools that could bridge the gap.
- No scheduled posts, but developers say the next update will include this feature, as well as Google+ and Instagram integration, if the API is available.
If your social media efforts are focused on Twitter and you have a small, trusted team, Twitter for Business might be your simplest option. You can allow multiple contributors to populate a single Twitter profile (not that this is always the best approach).
Twitter does offer analytics for advertisers, but hasn’t committed to a timeline for a wider rollout. There are a number of free tools that provide similar information.
There are plenty of other great tools that can help you to get the most out of your social media efforts, as well.
Did I miss any of your favorites?
Kerry O’Shea Gorgone, JD/MBA, teaches New Media Marketing in the Internet Marketing Master of Science Program at Full Sail University in Winter Park Florida. Follow her on Twitter: @KerryGorgone















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