The power shift on the social web: What does it mean to you?
May 4th
Remember when we used to say that “people” are the power behind the social web? Can we can honestly claim that any more? The social web has rapidly become just another a mass-marketing channel like TV or magazines, dominated by the mega-brands.
Think about the videos going viral these days. What was the biggest hit of the year? The Nike Tiger ad, a bizarre production certainly aimed at the viral potential of the Internet more than any paid TV opportunity. In fact eight of the top 10 most-viewed You Tube videos of 2009 were professionally-produced:
- Evian roller babies (see above to view)
- New Moon movie trailer
- Wedding entrance dance
- David after dentist
- Britain’s Got Talent – Susan Boyle
- through 10 – professional music videos
And all of the Top 10 Facebook pages belong to big names:
- Texas Hold ‘em Poker
- Mafia Wars
- Michael Jackson
- Barack Obama
- Vin Diesel (Vin Diesel???)
- Starbucks
- Lady Gaga
- Twilight
- Coca-Cola
- Skittles
Remember that just a few years ago, there were few, if any, corporate videos on YouTube and Facebook was a hang-out for college students. This commerical development is not surprising. If there is a way for money to be made, companies will find a way to exploit it. Capitalism at work. So what are the implications for small businesses trying to carve a niche? Is it too crowded? Is it too late?
No, I don’t think so. There are plenty of social media marketing opportunities for the savvy small business professional, even with the brand titans bringing their game:
Think local. All marketing is local. Can your small business still have an impact on the social web? Absolutely. I’m working with a marketing manager for a very successful regional chain of restaurants. One restaurant already has 5,000 Facebook fans. I think that’s pretty impressive. If you’re providing meaningful connections with your local crowd of customers, who cares if Evian babies rule the web?
Raising the bar. Not long ago, grainy home videos dominated YouTube. Just about anybody, at any time, had a chance of going viral. The novelty of the social web has passed and expectations for quality are increasing. If you hope to compete for attention on the national or international level, bring lots of money. But I believe that even on a local level the bar has been raised and there is an increasing expectation for quality … maybe not along the lines of the Evian babies, but an expectation for something entertaining nonetheless. To stand out, you’re going to have to provide remarkable content.
Importance of Twitter. Twitter isn’t flashy. It rewards real connection and conversation, something monolithic companies typically don’t do well. I have a small business but have more followers than Pringles (one of 2009′s Top 10 Facebook pages). I think there’s a message there. My hypothesis: Of the major platforms, Twitter may actually favor the local small business owner. How can you leverage this powerful tool on a local level?
Keeping it real. Unless you are going to simply “buy” fans with coupons and discounts, you need to let your personality shine through. Coca Cola, probably the best-known consumer product in the world, is doing a great job at this. They feature their Facebook personalities right on their front page and each tweet is attributed to an author. Of course Scott Monty is a recognizable social media personality for Ford Motor company. Still, these are exceptions among the big brands. Real people and small business owners can normally have an advantage connecting with their local clients.
Watch and learn. The big guys are spending millions to fine-tune their social web offerings. Learn from them. What are they doing to be successful and how can you capture that success on a local level? What methods are they using to engage and reward their customers? What channels do they employ and why? What devices like online games and contests could be used in your business?
While the future of mainstream social media ultimately belongs to the behemoths, I do believe there are opportunities for small business success. Do you agree?
The social web: New battlefield, same war
Feb 5th
Jay Baer is one of the few bloggers I’ve found who consistently provides business-based, practical marketing advice. I usually agree with him. But he made a reference to social media marketing on a post this week that struck me as odd:
“… unlike every other marketing tool for the past 200 years, it’s a meritocracy, and that benefits us all.”
I’m only picking on Jay because this is the most recent iteration of a theme I’ve observed countless times — the opinion that somehow the social web is in a special new category where you actually have to EARN the trust of your customers. Another variation is that the social web has “changed everything” about business and marketing.
No, it hasn’t.
The free market economy has ALWAYS been a meritocracy and always will be. If you don’t provide a quality product or service and you don’t represent it in an honest and compelling way, you won’t earn your way into the hearts and wallets of the world’s consumers.
Pre-social media, pre-Internet, even pre-mass communications, the fundamental tenet of marketing was this: Establish a brand promise based on consumer trust and never, ever break that trust. The concept is simple, the execution is extremely difficult.
Marketing is a continuous war to promote and protect your brand, whether it is a company, hospital, university, sports team or individual. Social media offers an exciting new way to connect, but the marketing fundamentals are truly still the same.
The social web is just a new battlefield, not a new war.
How is the social web affecting your battle plan?
Thought-provoking social media trends
Feb 4th
The Economist is one of my favorite magazines. I usually read it cover to cover. So imagine my excitement when I saw their special report this week, Social Networking: A World of Connections.
After I read the report, I concluded — to my surprise — that there was really not much new in the report. This is not a negative reflection on The Economist. I believe it’s a positive reflection on the efficiency of Twitter to stream the most important news and trends my way before they get summarized by a business periodical.
Nevertheless, there were a few interesting nuggets I wanted to pass along:
>>Follow me on Twitter signs are appearing on the doors and windows of small businesses around the world. Asurvey found that 17 percent of Britain’s small businesses were using Twitter. They saved an average of $8,000 a year by cutting out other forms of advertising.
>> A survey of 1,400 chief information officers conducted last year by Robert Half Technology, a recruitment firm, found that only 10 percent of them gave employees full access to social media networksduring the day, and that many were blocking Facebook and Twitter altogether. The executives’ biggest concern was that social networking would lead to “social not-working.” Some bosses also fretted that the sites would be used to leak sensitive corporate information.
>> An astonishing amount of time is being wasted on investigating the amount of time being wasted on social networks. One study estimated that personal use of social networks during the working day was costing the British economy almost $2.3 billion a year in lost productivity. Another concluded that if companies banned employees from using Facebook while at work, their productivity would improve by 1.5%.
>> The magazine described Facebook’s “hacker culture.” Their head of engineering’s motto is “move fast and break stuff.” What matters is getting fresh products out to users quickly, even if they do not always work as intended. To generate new ideas, they hold all-night hack-a-thons to at which engineers work on their pet projects. This Red Bull culture maybe why Facebook has just one engineer for every 1.2 million users.
>> Survey of 300,000 Twitters users showed more than half tweeted less than once every 74 days and 10 percent of all users account for 90 percent of all tweets.
>> Facebook’s audience is bigger than any TV network that has ever existed on the face of the earth.
>>In Asia several social media companies such as Japan’s GREE, South Korea’s Cyworld and China’s Tencent, are already making healthy profits from sales of games, premium personalization options, virtual goods, and custom backgrounds.
>>Salesforce.com predicts that demand for corporate internal social networking services will riseas managers realize that they now know more about strangers on Twitter and Facebook than they do about the people in their own companies.
>>Intel estimates it has saved millions of dollars a year in fees by recruiting senior managers through LinkedIn rather than using headhunters. US Cellular said it saved more than $1 mm last year by using a LinkedIn system that produced good candidates faster than traditional recruitment channels.
>> Social networks have made the labor market more transparentin another way too. A survey by CareerBuilder.com of 2,700 executives last year found that 45 percent of them looked at job candidates’ social network pages as part of their research, and more than a third of those had unearthed information that put them out of contention. Time to turn up those privacy settings?
Some interesting stuff! Of these facts and trends, which jumps out for you as having an impact on the way you do business?
Illustrations: Part of The Economist report.
How to become a CMO in 10 tweets or less
Feb 1st
This headline is just a bit ridiculous, of course! But I did want to make a point that social media works in amazing and unanticipated ways. This week, I’m featuring personal case studies to show how the social web can provide legitimate business benefits, sometimes when you least expect it!
The first example is about how I became the Chief Marketing Officer of Freesource … without ever meeting my new boss.
About a year ago I saw notice on a LinkedIn Group that the American Marketing Association was offering a webinar on using the social web to make your business more efficient. The presenter was a guy named Nathan Egan, a former LinkedIn exec who had just started a company called Freesource. The price was right — free — so I attended. Nathan seemed like a bright guy and at the end of the webinar, he invited the participants to follow him on Twitter and LinkedIn, so I did.
Getting on the radar
Through Twitter, I appeared on Nathan’s radar and he began reading my blog. The topics I wrote about resonated with him, and, like many readers of {grow}, one day he called me to talk through some of his business problems. We continued to support each other and toss ideas around over a period of months.
Nathan assembled a great team and Freesource grew quickly as businesses sought the company’s advice on using the social web to make their businesses more productive and efficient. As the client base grew, he needed a wide variety of resources to support projects, and, since I can do a wide variety of things, I seemed to fit the bill! Nathan began sending me paid assignments to fill in the many white spaces of a start-up company.
I loved the work because our views on business and marketing were aligned and I absolutely bought into his vision of how the new media could work for a corporation. As Nathan’s trust in me grew, he provided more important, strategic assignments.
Freesource quickly became one of the largest and most respected social media marketing agencies in the country. Nathan no longer had time to work on the critical marketing functions of his company and asked me if I could help. I recently agreed to become CMO on a part-time basis and help him through this exciting growth phase.
The success formula
This is a good time to reflect on that important formula I introduced a few months ago:
Connections + Meaningful content + Authentic helpfulness = Business benefits
How this worked in the real world:
- I was active on LinkedIn and established relevant new business connections.
- By providing meaningful content through Twitter, I appeared on Nathan’s radar screen. Ideas from my blog grabbed his attention.
- We offered authentic helpfulness to each other without regard of any future “pay-back.” This built trust and a dialogue that led to a mutually-beneficial business partnership.
The more I’ve studied success stories in the social media space, the more I am convinced that this formula really does work. This week, I’ll share a couple other examples to show how.
How does this fit with your own experiences on the social web?
This is part of a series on the unexpected business benefits of the social web. You might enjoy these other articles:
Part 2: On Twitter, even casual tweets can create business benefits
Part 3: LinkedIn: A goldmine of business opportunity








You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer









