Ascent of the social media climbers: Klout goes mainstream
Feb 18th
I’ve never done this before, but today I’m reprinting an entire article from another publication on {grow}. Why? Because this excellent piece from Boston Globe reporter Beth Teitell represents one of the first times the concept of social scoring systems like Klout have jumped into the mainstream media. I think this is significant.
I started writing about social scoring a few months ago, predicting that this trend would become mainstream and that we need to be aware of and embrace these systems as marketing professionals — whether we love them or hate them. Here is Beth’s fine article:
Ascent of the social-media climbers
Klout score? Learn it or, as Monte would say, be judged. Klout.com is one of a number of new status-measuring tools aimed at making social networking more like high school than it already is. Sites such as Klout and PeerIndex.net take public information from Twitter, and sometimes Facebook and LinkedIn, to determine a person’s influence on social media. Anyone can check her score or a rival’s by going to one of the sites and putting in her Twitter handle.
The companies use secret algorithms that go beyond simple numbers of followers — which can be bought in bulk — or friends or fans, and count retweets, the number of links clicked, and even how influential one’s followers are, among other indicators.
“A credit score for your reputation,’’ is how Dave Wieneke, director of digital marketing at Sokolove Law, in Boston, describes the Klout score.
Although many don’t know enough to worry about their Klout scores, for those keeping track, it can be one more ego boost or slap. “There’s a lot of emotion around this,’’ said Mark Schaefer, author of the “Tao of Twitter: Changing Your Life and Business 140 Characters at a Time.’’ “Generally it comes from people who have a low Klout score.’’
Garth Holsinger, vice president of global sales and business development at the San Francisco-based Klout, sees the desperation on a daily basis. “People call and say, ‘I work in social media, and I’m going to lose my job if my score doesn’t rise.’ We get celebrity managers asking how they can get their clients’ scores higher. We get people who are literally crying because their Klout score went down.’’
The stakes may only rise, Klout-wise. The company, which was founded in 2008, recently raised $8.5 million in new funding and said it plans to measure influence in more social networks — and beyond, to capture industry leaders who don’t bother tweeting or friending people.
Schaefer, an adjunct professor of marketing at Rutgers University, said the new score-keeping tools create a “disturbing’’ social media caste system that he dislikes. But, he adds, “from a marketer’s standpoint, they’re a dream.’’
Indeed, the Klout score has already jumped from the online world into the real one. As Advertising Age wrote in September: “Need a Reservation? That Could Depend on How Big You are on Twitter (Really).’’
During the Consumer Electronics Show in January, the Palms Casino Resort in Las Vegas hosted an event with free food and chair massages for guests with good Klout scores. When Disney debuted the movie “Tangled,’’ it asked Klout to find 500 mothers for exclusive Klout screenings and sent their children a “Tangled’’ kit with merchandise.
Holsinger said the company has 40 similar promotions waiting to launch, including one for the new BlackBerry tablet PlayBook: “We’re giving those to 100 super-high-scoring people before they come out.’’
The companies that partner with Klout are paying customers, Holsinger said. “About 1,500 companies use our data.’’
Of course, no one enjoys being kept behind the virtual velvet rope. When the corporate sponsors of a holiday party hosted by social media entrepreneur Peter Shankman invited many guests based on Klout scores, the snubbed were not happy. Shankman expected “whiners,’’ he wrote on his blog, and he did get complaints. “They’re stomping their little feet.’’ If they want to be seen as more influential, he said later, “they need to post more interesting, more engaging things.’’
Even as the low scorers complain about unfairness, Augie Ray, a senior analyst with Forrester Research, predicts an increase in both the number of firms doing social measuring and the number of places where one’s ranking will matter.
“Companies have always provided different levels of service, depending on how much money a customer spends, or how recently they’ve bought something,’’ he said. “Now we’re seeing a change where an individual’s level of influence also has to be taken into account. There’s a lot of buzz about whether it’s fair or not, but I don’t know how much fair has to do with it. A company can afford to anger a customer with a Klout score of 15 but probably can’t anger someone with a Klout score of 95.’’
Indeed, with more hotels interested in Klout scores, Holsinger said the new question upon check-in will not be: “May we have your e-mail address?’’ but rather: “What’s your Twitter name?’’ “If your score is 60 or above, they will upgrade you.’’
But even those who criticize the measuring sites as imperfect still want a good score. Wieneke, who blogs about the future of digital marketing, has serious privacy concerns about giving Klout access to his Facebook and LinkedIn accounts but he’s tempted to allow access in hopes that it will raise his score by providing a fuller picture of his influence.
“Ten points would be pretty nice,’’ he said, speculating on a potential boost. “It counts as social proof.’’
The question of gaming the system or raising one’s score legitimately is the Twitter user’s version of an author trying to raise his Amazon ranking. Beyond buying followers, some people ask friends to retweet their tweets, or follow people just so they’ll be followed back.
Azeem Azhar, chief operating officer of the London-based PeerIndex, regularly hears from users eager to do better, with competition a big motivator. “How come I got a score of 35 and my friend got 45?’’ a user will write as he asks for tips.
“The advice is always the same,’’ Azhar said. “The system is designed to reward good behaviors that suggest you are building your social capital. Those are, do others share or retweet your tweets? Another signal is how many people try and start conversations with me?’’
Perhaps the best thing about having a high Klout score is that it allows one to be blasé. That’s the approach taken by Internet marketing guru Chris Brogan, coauthor of the bestselling “Trust Agents’’ — and a man with 170,000 Twitter followers.
Brogan has one of the highest Klout scores in Boston — 76.4, only about two-tenths of a point behind Shaquille O’Neal. When he meets someone who’s impressed by that score, he feels bad for the person, he said. “I’d rather be measured by something other than a set of numbers a software company thought of one day.’’
2011 Social Media Forecast: Digging deeper
Dec 28th
It’s traditional to make predictions for the upcoming year but I hate being traditional. Yet … it’s just too irresistible — so much happening! Most of the forecasts I’ve seen have missed some important ideas. Here are a few things to watch in my humble estimation!
First let’s get the obvious trends off the table: Mobile, integration, location, group buying, privacy, tablets. Yes, those are big ideas for 2011. But we already know that. Let’s dig a little deeper on some of the market forces that may be less obvious but perhaps no less important …
Apps gone mad. Of course everybody has “mobile” on their list but more important is the breakthrough creativity in the apps we’re going to see. This is the new front-line of online marketing. Breathtaking stuff coming down the pike.
Augmented reality debuts. In fact it already has. Perhaps Word lens is the first real shot across the bow. This is going to explode. I think it’s going to leap-frog QR codes.
Social Media “re-set” – Some time next summer as the 2012 budget planning process commences, many marketing executives are going to look over their budgets and figure out they’re not getting any traction from their social media efforts. I think there is going to be a re-set button hit because
- Companies leaped in simply because they were afraid of being left behind;
- They assigned ineffective resources to the task;
- The hyped expectations cannot possibly align with reality.
Overall the momentum for social media marketing will continue because the best companies get it, are seeing results, and new apps and mash-ups will drive a new round of creativity and investments.
Social scoring takes center stage – Ask any of your friends about Klout and you’re likely to get a blank stare. That’s going to change as social influence scoring goes mainstream. Whether you like it or not, people love to rate and grade other people and this is going to be an extremely hot trend. Think how large the market is for SEO gurus. Social scoring is basically personal SEO. How is the world going to change when every teenager on the planet is trying to figure out how to improve the social influence score showing up next to their Facebook profile?
The social SEO snowball — In a related development, search engines are now considering social influence in organic results. So companies have a new reason to participate in the social web. But unlike keywords and content which can be liberally sprinkled through a website, there is no shortcut for social validation. Will this give B2B’s a new incentive to get serious about social?
Social for the enterprise – What if we applied social software to people working within a company? If employees in a far-flung global company could harvest these networking, collaboration and ideation benefits internally, couldn’t this create a significant competitive advantage? The technology is there, employees love to use these tools, and the time is right for this trend.
Micro payments – finally? Facebook have been dipping its toe into micro payments in 2010 by giving out free credits to help condition customers use the new credit system. I saw a Facebook “gift card” in the stores for the first time this month. This is significant because micro-payments have been the long-time dream of musicians, writers and every other artist getting their work ripped off on the Internet. Yes, it might aimed at virtual Farmville crops but I’m hoping this will finally catch on and introduce a new much-needed monetization system on the social web.
So those are some of the developments on the horizon that fascinate me. What is energizing you about 2011?
Social scoring and the business case for blocking Twitter spammers
Dec 27th
Judging by her school-issue personal photo, Twana Florance appears to be a mild-mannered, middle-aged matron from Twin Falls, Idaho. But there is no Twana Florance. Twana is probably some teenager in a Third World country hired to propagate and populate fake Twitter accounts that will later be sold on eBay.
Twitter has done a good job clearing out most of the porn stars and MLM hacks who almost brought the service to its knees by mid-2009. But the new breed of spammer is hiding behind a tender smile like Twana.
For the time being, it’s the stupid tweets that give it away but the spammers will probably get around that soon too. What does it hurt? What does it matter if spammers trick you into following them? Believe it or not, blocking spammers like “Twana” might actually lead to important business benefits in the future. Here’s why.
Social influence and spam
A few months ago my friend Steve Dodd made an interesting observation. Chris Brogan, one of the top five social media bloggers in the world who currently carries enough Twitter followers to form a small nation, tweeted out about a specific issue … and I did too. Steve — who has a great analytical mind — noticed that my message, sent out at the same time, was re-tweeted about the same number of times as Chris. However, the number of RT’s compared to my number of followers was a vastly larger ratio compared to Chris.
“If a higher percentage of people re-tweet your message, wouldn’t this indicate that you are more influential than Chris?” Steve asked.
At first I dismissed this as a mildly-interesting aberration but the more I thought about it, the more I think Steve might be on to something.
One of the reasons Chris has so many followers is that he typically doesn’t block any one. Chris stated at a speech I attended last year that “half the people who follow me are spammers and porn stars.”
In the old days (six months ago) of social influence, having a large number of followers — no matter who they are — was a status symbol. But in this age of algorithms and Klout scores, simply having large numbers of non-human followers could work against you because that “conversation ratio” is going to be a measure of influence.
Here is what the new social scoring systems are reflecting: Spammers don’t engage. Spammer don’t re-tweet. Having spammers among your list of followers will drive your social influence score DOWN.
Ethics of blocking spam
From the beginning, I have done my best to look at the profile of every person who follows me to determine whether I should follow back, just let them follow me, or if I should nuke them. I probably block about 25 percent of the people who try to follow me because I attract a lot of crap I guess! Yes, this takes a little extra work, but the 18,000 people who follow me are legitimate, real people to the best of my knowledge.
When I adopted this strategy, I didn’t have social scoring systems like Klout in mind. Ejecting spammers was just the right thing to do (and still is) for four reasons:
- My Twitter Tribe matters. If I follow you, I choose to do so. No auto-follows, ever. Before I follow, I have read your bio, some of your tweets and probably clicked your link. I have a quality audience and it’s staying that way.
- I want an audience to be proud of. This probably sounds old-fashioned but I don’t want to do anything in my life that I wouldn’t be proud to disclose to my children. And if they examined my Twitter audience, I would not want them to see a bunch of nymphs peddling their videos. Anybody can see who you’re following. What does your audience say about you?
- I want to protect you. If I block the spamaholics I keep them from my tweets and I keep them, in a small way, from you. I see so many of these folks who copy “Follow Friday” lists trying to lure followers. No. Stay away from my friends dammit.
- Because I just do not want to play that game. I’m not going to be passive and imply that what they’re doing is OK.
The business case for blocking
Blocking sends a message and that’s important. But I increasingly believe that having a quality list of followers who actually exist and care about you is going to make a difference because measures of social scoring are going to be a big deal. I recently wrote about the importance of Klout scores and other systems that will emerge. If you missed it, please read it because it’s an important trend that is even having an impact on SEO strategies.
And by the way, Chris (with 167,350 followers) has a Klout score of 84.
Me? I currently have just 10 percent of the followers Chris has but have a Klout score of 76. My hypothesis is that the quality of my followers is one contributor since I do not pretend for a minute to have the reach or power of Chris Brogan.
I don’t want to turn this into a debate about Klout or its social scoring competitors. Whether you or I philosophically agree with what they do is irrelevant because these systems exist, are growing in importance, and we need to deal with this fact dispassionately.
My point is that there might be a legitimate business case to support a strategy of blocking spammers, as well as an ethical one. What’s your take on it? Does this make sense to you?

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Google and Bing reveal that social influence bumps search engine results
Dec 2nd
Last week I authored a post suggesting that social scoring – determining your influence based on numbers of followers and other criteria — may have a growing impact on your personal effectiveness, your career, and how companies treat you as a customer in the future. It seems that this development may now also be an emerging element in search engine results.
In a blog post at SEOmoz, both Bing and Google confirmed that links shared through Twitter and Facebook have a direct impact on search rankings — and that the social influence of those tweeting the links impacts the organic search results.
The blog posted excerpts an interview Danny Sullivan conducted with representatives of Google and Bing:
Danny Sullivan: If an article is retweeted or referenced much in Twitter, do you count that as a signal outside of finding any non-followed links that may naturally result from it?
Bing: We do look at the social authority of a user. We look at how many people you follow, how many follow you, and this can add a little weight to a listing in regular search results. It carries much more weight in Bing Social Search, where tweets from more authoritative people will flow to the top when best match relevancy is used.
Google: Yes, we do use it as a signal. It is used as a signal in our organic and news rankings. We also use it to enhance our news universal by marking how many people shared an article.
Danny Sullivan: Do you try to calculate the authority of someone who tweets that might be assigned to their Twitter page. Do you try to “know,” if you will, who they are?
Bing: Yes. We do calculate the authority of someone who tweets. For known public figures or publishers, we do associate them with who they are.
Google: Yes we do compute and use author quality. We don’t know who anyone is in real life
Danny Sullivan: Do you calculate whether a link should carry more weight depending on the person who tweets it?
Bing: Yes.
Google:Yes we do use this as a signal, especially in the “Top links” section [of Google Realtime Search]. Author authority is independent of PageRank, but it is currently only used in limited situations in ordinary web search.
This is a substantive revelation and another indication that marketing professionals must take Klout and these other social scoring systems seriously — no matter what your personal bias may be.
This new information is going to create a ripple through all content marketing strategies. It is no longer enough to create targeted content rich in keywords to attract the attention of search bots. The information’s presence on the social web — and the influence of those who notice it — is going to be a factor in your web traffic.
Do you think it is fair and/or wise to have people with large numbers of followers acting as a de facto filter to what you read?
Doesn’t this just invite more abuse and corruption? Let’s say a group of of individuals with high social scores get together and decide to monetize their power. They could offer a paid service to “tweet” out product information and news in a way that could conceivably influence search engine results. The implications of this are vast.
In our free society, where corruption can occur, corruption will occur. These developments make me nervous. How about you?










You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

