Ascent of the social media climbers: Klout goes mainstream
Feb 18th
I’ve never done this before, but today I’m reprinting an entire article from another publication on {grow}. Why? Because this excellent piece from Boston Globe reporter Beth Teitell represents one of the first times the concept of social scoring systems like Klout have jumped into the mainstream media. I think this is significant.
I started writing about social scoring a few months ago, predicting that this trend would become mainstream and that we need to be aware of and embrace these systems as marketing professionals — whether we love them or hate them. Here is Beth’s fine article:
Ascent of the social-media climbers
Klout score? Learn it or, as Monte would say, be judged. Klout.com is one of a number of new status-measuring tools aimed at making social networking more like high school than it already is. Sites such as Klout and PeerIndex.net take public information from Twitter, and sometimes Facebook and LinkedIn, to determine a person’s influence on social media. Anyone can check her score or a rival’s by going to one of the sites and putting in her Twitter handle.
The companies use secret algorithms that go beyond simple numbers of followers — which can be bought in bulk — or friends or fans, and count retweets, the number of links clicked, and even how influential one’s followers are, among other indicators.
“A credit score for your reputation,’’ is how Dave Wieneke, director of digital marketing at Sokolove Law, in Boston, describes the Klout score.
Although many don’t know enough to worry about their Klout scores, for those keeping track, it can be one more ego boost or slap. “There’s a lot of emotion around this,’’ said Mark Schaefer, author of the “Tao of Twitter: Changing Your Life and Business 140 Characters at a Time.’’ “Generally it comes from people who have a low Klout score.’’
Garth Holsinger, vice president of global sales and business development at the San Francisco-based Klout, sees the desperation on a daily basis. “People call and say, ‘I work in social media, and I’m going to lose my job if my score doesn’t rise.’ We get celebrity managers asking how they can get their clients’ scores higher. We get people who are literally crying because their Klout score went down.’’
The stakes may only rise, Klout-wise. The company, which was founded in 2008, recently raised $8.5 million in new funding and said it plans to measure influence in more social networks — and beyond, to capture industry leaders who don’t bother tweeting or friending people.
Schaefer, an adjunct professor of marketing at Rutgers University, said the new score-keeping tools create a “disturbing’’ social media caste system that he dislikes. But, he adds, “from a marketer’s standpoint, they’re a dream.’’
Indeed, the Klout score has already jumped from the online world into the real one. As Advertising Age wrote in September: “Need a Reservation? That Could Depend on How Big You are on Twitter (Really).’’
During the Consumer Electronics Show in January, the Palms Casino Resort in Las Vegas hosted an event with free food and chair massages for guests with good Klout scores. When Disney debuted the movie “Tangled,’’ it asked Klout to find 500 mothers for exclusive Klout screenings and sent their children a “Tangled’’ kit with merchandise.
Holsinger said the company has 40 similar promotions waiting to launch, including one for the new BlackBerry tablet PlayBook: “We’re giving those to 100 super-high-scoring people before they come out.’’
The companies that partner with Klout are paying customers, Holsinger said. “About 1,500 companies use our data.’’
Of course, no one enjoys being kept behind the virtual velvet rope. When the corporate sponsors of a holiday party hosted by social media entrepreneur Peter Shankman invited many guests based on Klout scores, the snubbed were not happy. Shankman expected “whiners,’’ he wrote on his blog, and he did get complaints. “They’re stomping their little feet.’’ If they want to be seen as more influential, he said later, “they need to post more interesting, more engaging things.’’
Even as the low scorers complain about unfairness, Augie Ray, a senior analyst with Forrester Research, predicts an increase in both the number of firms doing social measuring and the number of places where one’s ranking will matter.
“Companies have always provided different levels of service, depending on how much money a customer spends, or how recently they’ve bought something,’’ he said. “Now we’re seeing a change where an individual’s level of influence also has to be taken into account. There’s a lot of buzz about whether it’s fair or not, but I don’t know how much fair has to do with it. A company can afford to anger a customer with a Klout score of 15 but probably can’t anger someone with a Klout score of 95.’’
Indeed, with more hotels interested in Klout scores, Holsinger said the new question upon check-in will not be: “May we have your e-mail address?’’ but rather: “What’s your Twitter name?’’ “If your score is 60 or above, they will upgrade you.’’
But even those who criticize the measuring sites as imperfect still want a good score. Wieneke, who blogs about the future of digital marketing, has serious privacy concerns about giving Klout access to his Facebook and LinkedIn accounts but he’s tempted to allow access in hopes that it will raise his score by providing a fuller picture of his influence.
“Ten points would be pretty nice,’’ he said, speculating on a potential boost. “It counts as social proof.’’
The question of gaming the system or raising one’s score legitimately is the Twitter user’s version of an author trying to raise his Amazon ranking. Beyond buying followers, some people ask friends to retweet their tweets, or follow people just so they’ll be followed back.
Azeem Azhar, chief operating officer of the London-based PeerIndex, regularly hears from users eager to do better, with competition a big motivator. “How come I got a score of 35 and my friend got 45?’’ a user will write as he asks for tips.
“The advice is always the same,’’ Azhar said. “The system is designed to reward good behaviors that suggest you are building your social capital. Those are, do others share or retweet your tweets? Another signal is how many people try and start conversations with me?’’
Perhaps the best thing about having a high Klout score is that it allows one to be blasé. That’s the approach taken by Internet marketing guru Chris Brogan, coauthor of the bestselling “Trust Agents’’ — and a man with 170,000 Twitter followers.
Brogan has one of the highest Klout scores in Boston — 76.4, only about two-tenths of a point behind Shaquille O’Neal. When he meets someone who’s impressed by that score, he feels bad for the person, he said. “I’d rather be measured by something other than a set of numbers a software company thought of one day.’’
Number one social media trending topic: ANXIETY?
Jan 17th
I was reading Ross Dawson’s excellent blog on media trends and was entranced with a visualization he developed (with Richard Watson) on future trends.
Along with the usual trending topics of urbanization, gentrification and a power shift to the east was “anxiety.” Anxiety as a trend?
This struck a chord, especially during a week where every critical technology in my life malfunctioned! What are the ways technology is contributing to growing levels of anxiety in our culture?
• Paralysis
Last year I was in the hunt to buy a new digital camera. On top of the millions of combinations of brands and features, there were an incredible number of purchase options. And sorting through hundreds of consumer and web reviews –supposed to make things easier — seemed impossible to process. Many consumers faced with a similar amount of information simply shut down — they are afraid to make the wrong decision. Decision paralysis that comes with too much information is a real issue.
• Complexity
I just bought a new computer. It took me three weeks to move the software, settings and files from one computer to the new one. This involved multiple phone interactions with various software companies, finding licence numbers that required a magnifying glass to interpret and manipulations of servers to get all of my applications to work together again in harmony ( which has not happened). Just setting up this basic business functionality was difficult and time-consuming. While individual applications may make life easier in the short-term, the complexity and fragility of technology systems is making life increasingly stressful. Which also leads to …
• Impact of Gentrification
What if I did not have the underlying experience with technology to make this all work? There are two speeding trains heading straight for each other — the increasing number of senior citizens and the increased complexity of technology.
• Vulnerability
We are becoming increasingly vulnerable to Internet attacks as our dependence on web life-tools increases and the analog method of doing things becomes obsolete. Don’t buy that? Try getting by for one week without email.
• Ubiquity
Undoubtedly the Orwellian vision of “Big Brother” is coming true. Technology companies may soon know more about us than we truly know about ourselves. What are the implications for how we live our lives when every movement, and every mistake, is recorded for posterity?
• Rate of change
Technology moves in dog years. If you un-tether for a month, it’s like missing seven months of technological advancement. The answer to staying on top of things? Never un-tether.
Before you beat me up and point out all the wonderful benefits of technology (including this dialogue) I’d like to leave you with this thought. Two hundred years ago, the pressure to keep up with technological change was not even a human consideration. Life pretty much went on as it always had, and our mindset was that it would continue that way forever. Mankind lived a rural life dependent on friends and family, weather and livestock … as it had for centuries. There was no “app for that.”
Genetically, we are cut from the same cloth as our pioneering ancestors. What are the implications for having a constant imperative in our lives to understand, assess, deploy and maintain our digital selves?
Love notes from the social web
Jan 15th
A lot of social media content elicits “rants,” “vents” and snark these days. But today I am overwhelmed by the positive feelings flowing from the blogosphere. Let me back up a step.
This has been a difficult couple of weeks. I have been very sick, had a string of daily technology disasters, and the perfect storm of critical customer deadlines. By today I am exhausted.
Then this amazing thing happened. I started getting all of these little “Follow Friday” love notes. About every 10 minutes or so my computer would “ping” with an unsolicited little ‘atta boy. I think maybe 30 or so floated in with very touching and generous sentiments on many of them. How did you know I needed this today?
Did you ever think we could live in a time when you could get 30 love notes from people you’ve never met?
Even more important are the growing friendships I am developing with you. When I see your comments on my blog, tweets or Facebook posts, I get a smile on my face because I think of the special relationships I’m developing with so many people, and it has been so powerful and unexpected.
I began on Twitter eight months ago. In that time I have:
Collaborated on videos, articles and books with Rebel Brown, Ben Hanna, John Bottom, Jamie Wallace, Robin Frank, Shane Mac, Neicole Crepeau, Kimmo Linkama, Jayme Soulati, Anne Giles Clelland, Jenn Whinnem, Venessa Miemis, Nancy Scott, Rebecca Denison, Michael Winn, Jeremy Victor and Steve Farnsworth.
Started working on customer projects with Steve Dodd and Jeremy Floyd.
Donated to charitable causes with the inspiration of Danny Brown, Billy Mitchell and Kacy Maxwell.
Created a video (you’ll see it soon!) with Michelle Chmielewski.
Wrote a case study with Nathan Dube.
Provided potential new business opportunities to Trey Pennington, Nitin Gupta, Tim Knight, Stuart Mease, Lisa Foote, Michele Linn, Rebecca Renner, Christina Kerley, and Rebekkah Hilgraves.
Received new business opportunities from Nathan Egan, Lisa Worley, and Leil Lowndes.
Worked through problems on phone calls and meetings with Jason Falls, Dianna Huff, Olivier Blanchard, Joseph Fiore, Christina Kerley, Gavin Baker, Karl Yeh, Dean Holmes, Jen McClurg-Roth, Dan Levine, Sidney Eve Matrix, Gregg Morris, Bill Sledzik, Jennifer Yeager and many others.
In less than a year, there been nearly 2,000 comments on my blog from hundreds of people. Thank you so very much.
If you’re not on the list and we’re connected, it’s just a matter of time until we find some way to work together. Let’s make it happen!
Thanks for making {grow} the greatest community on the social web.
P.S. I’m sorry if i missed somebody. Remind me and I’ll add you to the list!









You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

