You know who I’m talking about right? Social media “marketers” who have never practiced marketing. Maybe have never even had a sales job or a college-level marketing class. But they’ve created a Facebook page and have 500 followers on Twitter so somehow that makes them a guru.
“You can’t walk out your house without bumping into a social-media expert today, said Forrester Analyst Sean Corcoran in a WSJ article. “The reality is the space is still very much a Wild West.”
I’m not going to dwell on the shake-and-bake “experts” and their webinar info-mercials promising to unleash profits through the magic of follower lists and multi-level marketing scams. Enough has been written about that. The point of this post is that there is a clash in the marketplace because there aren’t enough true social media marketing experts — with the emphasis on MARKETING — to go around.
Look at what’s happening on the demand side. Ad spending on social networks world-wide is expected to rise 14% this year to $2.5 billion. Every advertising, marketing and public relations firm in the world wants a piece of the action and is looking for talent. Consider these news bites from the past week:
- Universal McCann, is launching a social media practice this month called Rally. “Social media is now part of all our clients’ plans; we can’t not be in this space,” says Matt Seiler, chief executive of Universal McCann.
- Publicis Groupe‘s digital umbrella organization, VivaKi, says it also will open a social-media consulting practice this year.
- Pepsi‘s Gatorade brand created a “Mission Control Center,” which is set up like a broadcast-television control room, to monitor the sports drink around the clock across social-media networks.
- Kraft hired 360i, a digital ad agency owned by Japan’s largest ad company, Dentsu to monitor brands like Oreo and Jell-O.
- Microsoftis currently searching for a social-media firm to handle duties for its Xbox videogame system.
In other words, social media marketing is white freaking hot.
Now for the supply side of the clash. Who is going to fill all these positions? Unless you define success by the loosey-goosey standards of “engagement” and “conversations,” there just aren’t many individuals out there who have actually demonstrated an ability to use social media to move the needle for a business. And I don’t mean new “followers.” I mean sales. Cash flow. New customers.
If you have the fire-power and mega-budgets of Microsoft, Pepsi and the other big brands, you can certainly buy your way into success on the social web. But the vast majority of businesses out there are going to be stuck with the no-nothings instead of the exceptional marketing talent they really need to grow their business.
The dirty little secret the know-nothings are keeping from you is that, with the rare exceptions, nobody wants to be Facebook Friends with your company. You’re going to need much more than an intern tweeting earnestly about your latest coupons to impact your bottom line. We live in a society that is absolutely sick of being advertised to, sold to, and marketed to, which is why most people turn to Farmville and the social networks to ESCAPE commercialism. So if a know-nothing is promising that they have this figured out and they’re going to help your car dealership or clothes boutique be the next Old Spice succcess story by “listening” to the Twitter stream … well, be afraid.
At the end of the day making money on the social web — or anywhere — still gets down to MARKETING FUNDAMENTALS. Research, strategy, planning. Creating points of differentiation. Finding a unique way to delight your customers and out-smart your competitors. And then, using the social web as a channel. Maybe.
For most businesses trying to figure out what to do with all this social media stuff, forget about finding a social media expert. That’s a hammer looking for a nail. Find the best, most experienced marketing pro you can afford and let them figure out where it fits for you, if at all.
Can I hear an “amen?”