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SEO Ethics and Content Marketing: Spammers vs.Thought Leaders

Mar 25th

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bigstock-Spam-e-mail-background-concept-21935687

By {grow} Community Member Andy Crestodina

Blogging is work. Finding time is hard, and pushing back deadlines isn’t easy. 29% of B2B marketers report that “producing enough content” is a challenge (source: B2B Marketing Survey). So why not outsource it?

Great! Let someone else do the work. But delegators beware. Ethical issues pop up when you outsource your blogging, especially when the goal is SEO. As usual, search is on the front lines of marketing ethics.

The ethics of outsourcing content isn’t black and white. There’s a spectrum of SEO ethics, ranging from the easy (but shady) to the difficult (but pure).

content outsourcing

Link Spammers

The last few years have been tough for SEOs, especially those who relied on link networks, article spinning, and directory submissions to build links. Google’s rank-crushing (but cute-sounding) algorithm updates, “Panda” and “Penguin,” changed everything. So SEOs turned to guest blogging as a reliable, repeatable way to build links to client websites.

But when the search pros start writing, things get weird. For the first time, clients are able to review the work and not just the rank. They want to read the content for which they paid. And since SEOs care more about the links than the writing, the quality of the writing is low. All too often, the content and the host blog look suspiciously irrelevant, even if they are good for rankings.

It’s unethical because the writer doesn’t care about the writing. In fact, they don’t care if the content is ever seen by human eyes. All that matters is GoogleBot and the juice that the link provides.

The Ghost Writer

The next step on the spectrum is the ghost writer. Since the idea for the content actually originates from you, it’s more legitimate. In this case, you write the topic sentence, the opening paragraph, and/or an outline.

Yes, it takes time to discuss topics, but the SEO vendor does most of the work, researching the topic, finding host blogs, writing, and editing. In the end, they may put your name on it, which is where ethics come into play. The topic is yours, but not the tone. Although it’s not written in your voice, you’re signing your name to it.

The Co-Author

This approach is a true collaboration between you and the SEO partner. You know the industry, so you provide the ideas, but you also do the research and write the first draft. The quality is higher, but quality takes time. The post is two-thirds done when you hand it off.

The SEOs do the editing and optimizing. They’re good at this because they know how to research keywords and SEO best practices. They also know (hopefully) where and how to pitch the piece as a guest post.

In the end, it might make sense to give writing credits to both authors. But only one can get credit in Google as the author. Google Authorship doesn’t allow for more than one author. If you want full social media benefit, put the rel=”author” tag on the link to your own Google+ profile.

Thought Leaders

You know the subject. You know your audience. You care the most. This means you have the best opportunity to find the right topic and shape it with your voice. Through your content, you can become respected for your ideas. That’s what a thought leader is.

It’s the highest quality content. It’s the well-researched articles, the passionate op-eds, the detailed reference guides. This is time-consuming, “cornerstone” content. Not the kind of thing you write everyday.

As a thought leader, you’ll get all the social benefits: a growing following, better traffic through sharing, and new connections. You’ll be an author in the eyes of Google (you’re ready for Authorship and Author Rank) and in the eyes of your peers (you may end up getting invitations to speak at events).

The trick is to find the time…

Take the high road (or the highest road possible)

No one likes a link spammer. So go as far to the right of the chart as time will allow. I suggest combining your options.

  1. Be a thought leader …when you can. Set aside time to write every week. If inspiration strikes, carry the idea all the way through to completion. Let your SEO or marketing partner help you promote it. If you don’t manage to finish the piece…
  2. Leverage your SEO partners …but collaborate. Leverage your own time by sharing ideas, information, and connections with them. Let them finish the work so you can keep the content wheels turning.

I’m sure you’ve got a few thoughts by now. What do you think? Should SEOs even try to create content? Will brands ever find the time to write? I’m looking forward to the comments on this one…

andy crestodinaAndy Crestodina is the Strategic Director of Orbit Media, a web design company in Chicago. He’s also the author of Content Chemistry, An Illustrated Guide to Content Marketing

Top image courtesy BigStock.com

andy crestodina, content marketing, content marketing strategy, SEO, social media content creation, social media strategy

“Dongle incident” proves we live in a world with no room for error

Mar 23rd

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The_tightrope_walker

Perhaps you have heard by now of the “dongle incident.”

Adria Richards of SendGrid attended a tech conference and overheard a private joke between two guys behind her referring to a “big dongle.”  She was offended by the sexual innuendo, took a picture of the guys, tweeted it, and asked the conference organizers to remove them from the room, which they did.

The man issued an apology, but was fired by his company.  A firestorm erupted, criticisizing both parties.

An entire article is available here.  I am not going to pass judgment on anybody. I wasn’t there and I’m not going to open a can of worms about the behaviors and reactions on either side.

The hivemind speaks

But here is the part that was chilling to me, and it is in black and white.

Someone claiming to know plans of the hacker group Anonymous posted a note saying that it had acquired SendGrid’s client list and was going to attack the company’s infrastructure and harass its customers if the startup didn’t fire Richards.

Adria Richards engaged in malicious conduct to destroy the another individual’s professional career due to what she perceived as an affront to her own extremist views from a comment that was not directed at her, not meant for her to hear, and certainly not for her to provide unwarranted input on. As such, she should have her professional career destroyed just like her victim in order for justice to be rendered and balance restored to the universe. The hivemind’s judgement is final and there is no appeal. No forgiveness, no forgetting remember?

Later that day, SendGrid acknowledged that they had suffered a denial of service attack. And then, they fired Adria Richards, a move “in the overall best interests of SendGrid, its employees, and our customers.”

This is an ugly, ugly episode. But here is the single statement that chilled me to the bone: “The hivemind’s judgement is final and there is no appeal. No forgiveness, no forgetting remember?”

An unknown number of anonymous cyber punks speaking for the “hivemind” dictated the actions of companies and helped crush personal careers. What kind of a world is this leading to?  The “unforgiving hivemind” is now our judge and jury?

If this new cyber dictatorship can bully a company with 130 employees, can they bully a Fortune 500 company? A government? Perhaps it is already happening behind closed doors and firewalls.

No room for error

What does this mean for those of us who make mistakes … meaning, everybody?

A few years ago, I was at a pre-conference networking event and one of the men who was to be keynoting the next day was very drunk and groping just about anybody that walked by.  While this behavior was repugnant and wrong, chances are everybody at some time or another has done something that is repugnant and wrong.

The good news is, since then, this fella has cleaned up his act. In fact, he’s stopped drinking and seems to have re-discovered his life. But in that moment of drunken stupor and poor judgment, his life, family, and career could have certainly been ruined via a 10 second smartphone video.  Would he have any chance for redemption or recovery? Perhaps the crisis of a humiliating public spectacle would have driven him further to drinking. Maybe it would have driven him over the edge.

One of the most interesting talks at SXSW last year was provided by Billy Corgan of the alternative rock band Smashing Pumpkins.  In the talk, Corgan hypothesized that artists take less risks today because of a realization that one embarrassingly human moment will get tweeted and go viral — and possibly kill a career. Before the social web, these moments might be laughed about and become part of band legend, but today it can be career-defining. He wondered aloud about a world where artists would be nothing more than politically-correct robots.

A one-way ticket

There is no going back to an era of redemption, private repentance or second chances.  A public speaking gaffe, a stage stumble, an innocent moment of human weakness can end in permanent disaster.

What are the implications?

Will this relentless and unforgiving world actually drive better behavior?

Will it discourage risk-taking and openness?

Will it drive people away from having any sort of public persona at all?

Will it end up in a world that is ruled by the anonymous hivemind that is eager to destroy people who don’t conform to their ideals and values?

Are we living in a world where there is no room for error?

Illustration: Tightrope Walker by Forain

dongle incident, ethics of social media, personal branding

March Madness. A {growtoon}.

Mar 22nd

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growtoon_madness

Join the growtoonists each Friday for a humorous take on marketing, social media, and current business events.

Joey Strawn is a social media strategist who loves enjoying a good book and then drawing in it. Check him out on Twitter: @joey_strawn

joey strawn, social media cartoon, social media humor

Brian Solis goes bold with the “Future of Business”

Mar 21st

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Click here if you cannot see this interview with Brian Solis.

Brian Solis is among the world’s most prolific business authors but when you see his new book, What’s the Future of Business: Changing the Way Businesses Create Experiences, you’ll immediately notice a difference. The book is sleek and an unusual dimension.  It’s filled with full-color pages and cartoons.  This is not your father’s business book.

brian solisSolis was determined to create a book that was an experience and he has achieved it. In this video interview he describes his vision, the design process, how he writes a book, and provides a hint of what to expect next from his prodigious creative output. Hope you enjoy the interview!

My take on the book: Since doing the interview I had a chance to read the book and I think it is Brian’s best effort to date. He is an excellent writer and the time just flew by.

Think about this gift — In his consulting practice, Brian gets to observe the inner workings of many of the top brands in the world and now we get to see his cumulative learnings in one place. The book is filled with many thought-provoking gems like “We live in a time when brands are people and people are brands.”

I would say that this is a very B2C-centric book. His models may have some applicability to B2B but generally the book is tailored to a world of personal loyalty instead of a world of long-term contracts and annual price negotiations, but there are lessons in here for everybody.

The main take-away for me was his idea to create conversational customer experiences in a proactive, measurable way as part of an overall marketing plan.

Disclosure: The book link is an affiliate link. The book was a provided to me free from the author.  Brian wrote a testimony for my book Return On Influence, which was published in the book.

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