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The hinge to social media success? It might surprise you.

Feb 26th

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hinge

By Matt Ridings, {grow} Community Member

Since my company, SideraWorks, was formed, I’ve had the chance to work with a range of companies on their social business transformation and discovered a common hinge to social media success. And to be honest, it surprised me.

I never imagined that our work in developing social media policies (and the related processes and governance models to support them) would become so popular. That was shortsighted, perhaps even naive on my part, but as a company focused on social business culture and change management it just didn’t stand out to me as one of the more important things. It didn’t feel “serious” enough. Boy was I wrong.

For many companies, this has become their ignition point to social media success.  Today, we’ve built a specific toolkit and methodology just for this purpose and now teach it to others at a few publicly available workshops (like Social Slam). Let’s explore this critical component more closely. Why is the social media policy such a critical component in becoming a social business?

Social Media Policies – The Hinge to Success

  1. Social Media Policies Are Universal – Whether a company is heavily engaged in external social media or not, its employees and stakeholders are, and it needs to account for that. This makes it a good entry point for beginning social business initiatives. As we’ve seen with the recent hacks and takeovers of social accounts, no one is immune.
  2. Social Media Policies Are An Ideal Introduction Into Social Business Mentality– You can’t create meaningful social media policies and situational playbooks without involving Legal, HR, and the edge related functions like Marketing, Customer Service, and Sales. Developing these policies, processes, and governance models using a scenario based approach gets people out of their silo’d viewpoints and makes them view the impact points of social media across the organization more holistically. It allows you to begin the process of getting these varied groups on the same page and become more involved in what the organization is doing where social is concerned. That exposure through this process helps immensely when it comes to easing adoption of social business throughout an organization.
  3. Social Media Policies Directly Address Culture – We use a process called Social Scenario Modeling™  to build policies and related playbooks from real-world scenarios. These range from PR crises to employee engagement concerns and opportunities, and all points in between. The approach has become key for in helping to establish a mentality in organizations that this is a “give and take.”  Policies aren’t only about risk mitigation they can also be about enabling desirable behavior that benefits the organization. Finding that balance requires an open dialog across the social ambassadors, Legal, and HR. How these policies are written, the language they use, and the way they are communicated can either have a positive or detrimental effect on the organizations culture. It’s a direct expression of an organizations viewpoint and value structure on something (social media) the individuals within it associate with at a very personal level.
  4. Social Media Policies Create A Foundation For Education Programs – Distributing knowledge about social media policies is about more than just having an employee sign off on a form. It’s an opportunity to build education programs that develop social judgment and alignment within the workforce. With an increase in judgment comes a commensurate increase in employee empowerment. That empowerment and judgment allows an increase in an organizations agility.

Beyond The Basics

As you can see, social media policies can be about far more than employee paperwork to mitigate risks. If handled properly they can serve as a powerful point of entry to becoming a true social business. SideraWorks is proud to have partnered with forward thinking events like Social Slam to help bring our methods to the public, but regardless of whether you take our approach or come up with your own, I hope you’ll go beyond the basics and take advantage of the opportunity that something as ‘simple’ as a social media policy can present.

I would be curious to know — Are you also seeing an important role of the social media policy in your company? Join me in the comment section!

Want to learn Social Scenario Modeling™ for yourself? Come visit Matt at the upcoming open workshop on this topic including the Implications of Social Business & Crisis Preparation: at Social Slam Plus on April 4 in Knoxville, TN. Social Slam Plus is a series of intimate workshops available before the main Social Slam event on April 5. The workshop is also being held at Explore in Scottsdale, AZ on April 13.

matt ridings

Matt is a co-founder and CEO of Sidera Works, a marketing and organizational development consulting practice. His work over the last 10 years has focused primarily in developing innovation cultures, change management initiatives, and specialized market research. Follow Matt at @techguerilla.

Hinge image courtesy fontplaydotcom, creative commons license

matt ridings, social media crisis preparation, social media policies, social media strategy, social slam

What comes after content marketing? Here are four ideas.

Feb 24th

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big data

I’ve been thinking and writing a lot about the evolving role of content in the marketing world — from the challenges of the “physics” of social media marketing, to Coke’s bold vision for a content-based marketing strategy.

My friend Mitch Joel has also been pondering this topic. In a post entitled The Content Crash, Mitch states that the field has simply “become a pumping ground for a marketing message. Very few (companies) are thinking about utilitarianism marketing and even fewer are thinking about the overall experience.”

Content is advertising?

But here is the line in Mitch’s post that stung me: “It is my belief, that content is the new advertising.”

Wait a minute. People HATE advertising. Does this mean that people are increasingly hating our content too?

Advertising is a paid interruption in an otherwise pleasant stream of content. Is content becoming an unpleasant interruption in our lives, too?  With this native advertising trend of craftily embedding paid messages in “free” content, are the lines hopelessly blurred so that content marketing is suspicious and meaningless? Are content marketers the new snake oil shills?

Mitch contends that for content — sponsored or otherwise — to work, it must be exceedingly useful. So what does that mean? What could a possible game plan be to become the signal instead of the noise in this overly-crowded space?

Here are four possible scenarios in a “post content marketing” environment.

Radical trust

It seems that when bloggers reach critical audience mass, most succumb to the temptation of taking money to pump paper shredders, luggage, weight loss programs or any other product willing to exchange a fast buck for audience trust. Once you cross that line, your content becomes an ad, not something that is exceedingly useful.

Here is a chart that I believes graphically demonstrates the impact of turning your content into an advertisement – the Alexa traffic rank of a blogger who began aggressively monetizing their blog through sponsored posts in 2011:

sponsored posts

In just 18 months, the popular site has dropped from position 5,000 to 30,000. Other key metrics such as reach and pageviews have similarly dropped off the cliff. Of course this is just one data point and we can’t necessarily make a conclusion about absolute cause and effect, but I think a strong hypothesis is that this blog is hemorrhaging because it is no longer a trusted source of content. It is an infomercial.

I think one possible lesson as we look to the future is to create a content environment of radical trust. Once you become an ad, you can never go back. I think this chart demonstrates the business case for trust.

Content that learns

In Don Tapscott’s fine book Grown Up Digital, he makes the case that the Net Generation puts a huge premium on customization.

The Baby Boomers take technology for what it is and hope it works. Net Geners make the technology theirs. They want options.  They love to customize, and even the option to customize makes a product more attractive.

Why would they want your news stream when they can create their own? How do we enable our content consumers to determine HOW, WHEN and WHAT they receive from us?

While we have rudimentary forms of aggregation available to us — by topic, by keyword, by author, for example — we need to create self-aware content that conforms to the immediate needs of our customers.

This is happening to a large degree with display ads.  If you type an email in the gmail platform, the sidebar ads may change to reflect the topic you are writing about. Spooky when it comes to ads, but immensely useful when it comes to content. Although we are collecting vast amounts of information about our customers, we have yet to unleash it in a way that is relevant for a moment in time.

An example: A reader of {grow} has just visited Stanford Smith’s blog and searched about blogging fundamentals. When she comes to {grow} she is offered a suggestion of similar topics, in addition to the latest news from my site.  Or perhaps readers help the process along by choosing the precise topics they want to see and the hourly, daily, or weekly level of delivery for those topics.

Content that pays

I think we are on the cusp of seeing a merging between content marketing and the gamification trend.  Why not reward your most loyal readers with badges and award levels after completing certain tasks? A frequent flyer program for content.

Would you like to receive a Platinum Reward Level on {grow} after so many comments, shares or page views?  I am already seeing some sites that are creating Foursquare-style badges and leaderboards for participating in site activities.

As it becomes harder and harder to cut through the web’s information density, isn’t it logical that companies  would start paying you to view their information?

Making the leap to something entirely new

We are probably 24 months away from the augmented reality revolution. The Internet, and content, will surround us like the air that we breathe. There will be an opportunity to create content in an entirely different way — in three dimensions, in the moment of need, on voice command.  Blogs, podcasts and even videos may seem old-fashioned.  There will be a huge advantages and opportunities for the pioneers of this entirely new vision of content.

Beyond “overwhelming”

Here’s a dirty secret of content marketing. Today it is possible to win the inbound lead battle simply by being first and overwhelming, a trend I characterized last year as the content arms race. You don’t have to be great. You don’t even have to be good. And to some extent it is even possible to fake your way to the top.  But that can’t last.  The market will adjust. Something has to emerge that will trump strategies based on sponsored posts, social proof, and commodity content.

I’ve provided four scenarios but what are your ideas?  How are you going to move your brand beyond the noise and become the signal?

Illustration courtesy BigStock.com

content marketing, content marketing strategy, don tapscott, first mover advantage, Mitch Joel, social media strategy

The Disruptive Technology that will Replace Facebook

Feb 22nd

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By Neicole Crepeau, Contributing {grow} Columnist

A few months ago, I published a post here with my prediction that Facebook would decline in popularity, and that it would do so, in part, because it doesn’t put users first. Some disagreed with my assertion that Facebook as a destination would become a thing of the past. Here’s why I’m right.

When you’re the size of Facebook, the fall is a long one, so Facebook won’t disappear in the next year. The network is likely to experience a significant drop within the next five years, though. (We may even be seeing the first signs in Facebook’s recent decline in traffic and lower use among kids.) Why? Because Facebook doesn’t put its customers first, it is highly vulnerable to a new, disruptive technology.

Facebook’s main advantage over similar, competing social networks is the head start it gained, meaning it’s now the place where all of our friends and family are. We aren’t loyal to Facebook, though. The situation is akin to picking which bar to go to on Saturday night.  You might have three bars to choose from. Two you really like. One is just mediocre. But all your friends are going to the mediocre bar. So that’s where you go, too. The company you’re with is more important than the place you’re at.

That’s exactly why Facebook is vulnerable, though. If it was creating a great user experience and constantly providing innovative, desirable features, it would be one of our top destinations. Since it’s not, if a few key friends start to go to another bar, we’re likely to start going there, too. The only thing keeping us on the Facebook website over another location is the other people on it.  As more and more friends go to another bar, eventually there won’t be any reason to stick with Facebook as a destination.

All that’s lacking is that nicer bar that starts to draw people away: the disruptive technology. To understand the likely nature of that technology, consider the way that socializing and content discovery has changed over the years.

To date, it’s largely been a battle to be “the place” on the internet.  Remember Yahoo and AOL? They were once “the place” to be. Called Portals, they were our entry to the Internet, and also to conversations via old-fashioned forums. Yahoo and AOL were displaced by Google. It offered us a different entry to the internet, via “key” words that unlocked access to websites through search.

Facebook then entered with a focus on relationships and conversations, the news of what is happening now with the people we care about. Facebook wants to be “the place” now. The result of this battle is that throughout the day, we switch between different places (Facebook, Twitter, Pinterest, etc.) checking in to see what’s going on. We’re constantly going from one place to another, and clicking links to go to smaller sites, which are also battling to be “the place,” at least in their own little niches.

Sounds tiring, doesn’t it? Isn’t there a better way? I predict there will be, and for indications of the new metaphor, you have only to look at your phone.

I have a Razor running Android.  My phone buzzes when someone tweets to me or posts on my Facebook page, or when I get a text. If I feel like checking in, I can pull the top bar down at any time to see if new emails or tweets have come in. The Facebook and Twitter apps on my phone are more integrated into the device, making access easier. On my phone, I think less about going somewhere (Twitter or Facebook) to see what’s happening. Instead, what’s happening comes to me.

That’s the kind of technology we’ll see that will bring Facebook down. It’s why Google and others are investing in research on how to smartly predict what information and conversation you’ll want–so they can serve it up without you having to ask for it. The technologies being developed will bring content and conversations to you, and lead seamlessly from one to another, without you having to think about the particular technology or network on which the conversation is happening.

If the conversations and content from my friends came to me, I’d never go to Facebook.

Which is exactly why Facebook, Twitter, LinkedIn, and so on will fight such a technology. The battle we’re seeing between Twitter and Instagram is all part of the continuing fight to be “the place.” If people come to your site or use your app, you can display ads. That’s how these networks make money. If a technology bypasses the social network or app as a location, that revenue opportunity is lost.

So, the new disruptive technology will also bring a much-needed new ad model with it.

I have no doubt that we will see this disruptive technology within five years. It will be a new technology that offers a great user experience, brings content and conversations to users instead of making them go seek out the conversations, and provides content creators and smaller networks with a unique and more cost effective way to monetize. It will capture the smaller publishers and end-users first, and likely start on mobile devices before moving into the desktop. It will displace the Facebook website because it will fundamentally change the internet economy from a battle to be “the place” into a battle to be “the service.”

Neicole Crepeau is the Senior Marketing Manager at Vizit Corporation, and blogs at Coherent Social Media. She’s the creator of CurateXpress, a content curation tool. Connect with Neicole on Twitter at @neicolec 

 

Facebook marketing, future of facebook

The Ultimate Hack. A {growtoon}.

Feb 22nd

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Join the growtoonists each Friday for a humorous take on marketing, social media, and current business events.

Joey Strawn is a social media strategist who loves enjoying a good book and then drawing in it. Check him out on Twitter: @joey_strawn

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joey strawn, social media cartoon, social media humor
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