How One Book Changed My Life
Feb 16th
This is a special week for a couple of reasons. Yesterday, for the first time, I held my newly-minted book Return On Influence for the first time (What’s that? You want to see a picture? Well … OK.) And today marks the one-year anniversary of my first book, The Tao of Twitter.
No matter what else happens in my life, “Tao” will hold a very special place in my heart. The book has defied the embarrassingly small amount of marketing I put into it to become a global sensation that is touching thousands of lives. I knew this book could help people but I never dreamed the profound influence it would have. Nearly every day I receive a message with some story about how the book has impacted a life.
So I think it is only fitting to commemorate the little book’s birthday by shining the light on somebody else — one of the book’s many fans, Tony Dowling. Tony is a Welsh businessman and entrepreneur. I had never heard of him before he sent this unsolicited message to me last week entitled “How One Book Changed My Life.” Here’s Tony …
There I was, minding my own business.
Raising my family, working hard and generally trying to enjoy life, when along came an amazing book, a book that has changed my life. Not in some scarily enormous unbelievable way, but in small and elegant and permanent ways. I read The Tao of Twitter, and things started to happen. Things that were good.
I’m 42 years old and consider myself the luckiest guy in the world. I run a commercial radio station in the UK, a pretty big and successful one. I have an amazing wife, we have been together for 20 odd years, and still feel like we did when we first met. I also have two amazing children and largely because of those two little guys I thought life couldn’t be better.
Turns out I was wrong.
I read the Tao of Twitter around three months ago and was immediately inspired. As a media owner I like to keep up with the changes in the world of marketing, advertising, and communications, so I devour books like “Tao” and regularly, but never has one struck me so deeply and so quickly.
A flash and a jolt
I had a flash of inspiration — a genuine, physical feeling — that hit me around the part of the book that talks about “authentic helpfulness.” I decided that I was going to try to follow this path, to stop selling and be selfless … to give back to the universe.
I was going to start out in social media, build a blog, and use Tao as my guide.
I decided to blog about what I know, and freely give away all the knowledge I had. My blog is literally called “Completely Free Sales Advice.” I put my heart into it and created a lot of content quickly — a collection of my thoughts about selling, advertising, and marketing. Readers started to appear, as if by magic.
Using techniques lifted directly from the book, I slowly built an audience for the blog and that audience started to become a community, becoming more and more involved in the discussions.
At first, many of my existing contacts came forward and asked for help. Then, they started to encourage others to join in. After only a few dozen blogs I had around 15 “clients” forming a community around “Completely Free Sales Advice.”
Over the months, word continued to spread, through Twitter of course, and Facebook too. And more and more readers are becoming active in the community — and we are all helping each other! Every one is taking part.
Perfect predictions and business benefits
What has amazed me the most, is the almost perfect predictions the book makes about the journey I have undertaken.
The people following the blog are slowly but surely melding into a genuine community — Interested only in helping each other out. Some of these people have become my good friends, people who have challenged me, and inspired me through their own authentic helpfulness.
And together, we are beginning to collaborate and create new business benefits together. Pippa Davies (a blogger, a psychologist and creativity expert) and I have formed an informal alliance to help each other improve our writing, share best practices, and realize more traffic to both of our sites. My new social media friend has in turn introduced me to numerous contacts that have become invaluable business partners in my “proper’ job” at the radio station. And more amazingly, she has put me in contact with professionals that will help me with caring for my beautiful autistic little boy.
And there’s Dr. Sarah Bruton, an entrepreneur running a local spa business. She is beginning to keep a record of the measurable, positive differences we have made in revenue, genuine ROI, and other tangible benefits from the social media lessons we have learned from The Tao of Twitter. Sarah will be my first guest poster, as she details the benefits she has gained from taking part.
The Tao, The Path
The list goes on and on. All of this goodness seemed to come out of the blue. Learning the lessons of authentic helpfulness has immediately paid me back for whatever small help I have managed to provide to anyone else.
So thank you Mark. Thank you because the Tao of Twitter is changing my life every day in small ways, and is giving me the inspiration to change it in big ways too.
And thanks to any one reading this as well, because I’m sure that at some point in the future we’ll connect and help each other, too. Because that’s the way of things, you see. I read about it in a book.
Tony Dowling is a dad, husband, commercial radio station Managing Director specializing in Sales, Marketing, Social Media, Blogging, Golfing and Reading (not necessarily in that order). Follow his blog at http://www.completelyfreesalesadvice.wordpress.com
Supercharge your social media strategy by getting back to basics
Feb 15th
By Stanford Smith, Contributing {grow} Columnist
It starts as an uneasy feeling when you look at your social media stats.
Poring through the numbers you realize that traffic to your blog is stuck at average barely moving 10% in any direction. Your Twitter following is methodically growing by 2-3 spam bots a day. The only way to juice your Facebook following is by paying .50 a fan.
Instead of being the hot social media leader, it seems you’ve become the caretaker of a stagnant community like the corner bar 10 years past its glory years.
What Happened?
Frankly, the social media intelligentsia failed you. Tough words I know but hear me out. First social media as a quasi-discipline is still very young. Although we are working hard at it, many strategies are barely out of the testing stage. Add the rush to crown the latest tool or tactic as a game changer and you’ve got a confused hodgepodge of “so-so” advice.
In an effort to standardize the fundamentals much of the social media advice has settled into a familiar rut.
Once interesting (even pivotal) techniques like picking the right audience, write “epic” posts, answer comments, build an email list are old hat. Everyone has followed the same blog, Facebook, Twitter guide book and ended up with variations on the mean.
Sadly you can visit blogs for hours without seeing a truly breakthrough strategy. Since we are all using the same tools and techniques we are arriving at the same irritating and disheartening performance plateau together.
If we are going to jumpstart our efforts and push past the plateau we need to go back to a different set of basics.
The 3Cs
Kenichi Ohmae, known as Mr. Strategy, spent 20 years at McKinsey, the management consulting titan, honing his craft. His most notable achievement was the creation of the 3Cs — a deceptively simple framework for businesses to achieve a competitive advantage in the marketplace.
It so happens that it’s a nifty tool for building a kick-ass social media strategy too.
The 3Cs are Customer, Company, and Competition. Focusing on what makes you special in each of these areas is the secret sauce.
Let’s give it the 3C’s on a spin through your social strategy:
Customer:
All readers aren’t created equal. Some readers need to hear your perspective and learn your product’s benefit more than others. Segmenting your readers into specific sub-groups with specific needs uncovers opportunities for building deeper levels of relevancy and rapport.
Social media strategies miss the mark when the business builds content from product features rather than customer needs. Review your content and platforms and ask “who are we talking to?” “Will this audience feel that this information and relationship is built specifically for them?”
Company:
Your audience is searching for what makes you and your business unique. They don’t care about your sanitized PR boilerplate. They want to know the story behind your founding, products, and people. Your readers are looking for evidence that you aren’t the faceless 1% that doesn’t care about the other 99%.
It’s your job to find the drama, the unexpected stories, the customer “aha’s” that drive every great company and nestle them into your Facebook posts, Pinterest Pins, and blog posts.
Competition:
There’s an insidious practice in business called “benchmarking.” It works like this, you go out and evaluate your competitor’s social activities. After some discussion, you copy them. You match their Facebook presence, you tweet as much as they do, you deposit the prerequisite number of blog posts. Basically, benchmarking paints you into the same mediocre corner as your competition.
Do this instead, look for the needs your competition ignores. Focus your time and resources on one platform rather than mimicking the crowd. Pick topics that reinforces your strengths and attracts readers from your competitors.
Your Turn
I don’t have a magic bullet WordPress plugin or shiny new platform for you. A quick Google search will give you all the tricks you’ll ever need. Instead, focus on the core strategic choices that matter.
Here’s the microphone, can you use the 3C’s to jumpstart your social media strategy?
Contributing Columnist Stanford Smith obsesses about how to get passionate people’s blogs noticed and promoted at Pushing Social, except when he’s chasing large mouth bass!
The Secret History of Pinterest — REVEALED!
Feb 14th
Do you feel like you woke up a week ago and Pinterest had taken over the world? I read on Twitter (so it is true, of course) that Pinterest is now bigger than Google, will be running for President of the United States, and is recording an album of Justin Bieber cover songs.
The meteoric success of Pinterest has shocked everyone.
Except me.
I have it all figured out. You see, Pinterest makes perfect sense if you just look at the natural evolution of social media …
THE GOLDEN AGE OF BLOGGING: 2005-2009
When blogging first caught on, people actually wrote things. There was a post, comments, debate, and dialogue. But then something happened. Blogging went mainstream and became so popular that soon there were thousands and thousands of blogs. Even plumbing companies had blogs (a sub-genre known as clog blogs). What to do? Where to go? We needed something to help us consume more of these blogs quickly. So that led to …
THE GREAT ERA OF LISTICLES: 2009-2010
Numbered lists! That’s the answer! Bite-sized morsels of information like “The 10 Worst Blogging Mistakes” and “The Five Biggest LinkedIn Tips!” Bloggers learned how to dumb-down the content by counting it down! Putting a number in a headline was the key to RT Nirvana. But the information density continued to get progressively worse as companies of all sizes got in on the content marketing game. Now what do we do to communicate to people who have less and less time to read our lists? I know! We’ll make our blog posts into a picture called an infographic! This led to a strategy where companies and bloggers could communicate with EVEN LESS CONTENT!
INFOGRAPHICS A-GO-GO: 2010 – 2011
Well if people won’t even read our listicles any more, let’s turn our content into a colorful illustration. It’s kind of like using cartoons to tell your stories. Let’s not make people read. Let’s just SHOW them what they need to know. And if we don’t have the data, we’ll just make it up. Only 4.6 percent of social media users ever check a fact any way. And yes, I just made that up. See how easy that was? But soon, the web was FLOODED with infographics. We needed another breakthrough — an innovation that would be even less challenging to over-taxed web users. Let’s just cut out the information! We’ll simply show people photographs of stuff!
PINTEREST, THE NATURAL EVOLUTION OF SOCIAL MEDIA – 2012
Pretty pictures! Woot! And MORE pretty pictures! Let’s face it, that’s all we can really handle these days, right? We’re just too busy to read, think, or process an idea. Just show us a picture of a cute dog or a wedding dress dammit. Of course … It all makes perfect sense. Pinterest is truly a reflection of our society, and a natural evolution of a need to create and distribute information that takes less and less time and attention.
Where will this all lead? In my mind it can only go to …
MONDRIAN — THE FUTURE OF SOCIAL SHARING – 2013
So we have moved down the line from meaningful, debate-worthy blog posts to pictures of crafts and puppies. Where can we go from here? I think the painter Piet Mondrian had it right. When he and other painters moved their craft into a new level of simplistic abstraction, all they had left was lines and primary colors. So I predict that the next big thing will be a social platform I dub “Mondrian” (maybe I need to delete a vowel to be cool – Mndrian?) which will consist solely of colors, lines, and occasional grunts, which will replace the too-complicated “like” button.
So there you have it. The history of Pinterest and the future of social media in five paragraphs. Hope it wasn’t too much to read? 8-)
Have You Hugged Your Blogger Today?
Feb 12th
Over the past few years I have had the pleasure to get to know many of the great marketing bloggers I admire so much. And it is amazing how similar we are. We seem to thrive on the relentless pace and challenge of producing consistently great content. Most bloggers do the work out of love, passion, and a drive to make a difference … not for money. In fact, it is very, very difficult to directly monetize a blog.
I love blogging, but as you can imagine, it’s a ton of work. And we might plow hours of work into a piece we’re proud of only to have it considered “old” a week later!
That’s why it is so exhilarating to get an email like the one I received this week:
“I’m sure it’s difficult to know sometimes if you make a difference in this world. You did. Thank you.”
Now THAT is something to keep a blogger going!
You see, on our blogs, we may receive tons of comments, but rarely do we get any feedback. There’s a difference between “I agree with your point” and “Your work is appreciated” or “You are making a difference.”
When was the last time you gave a “virtual hug” to your blogger and tell him or her about your appreciation for their long hours and sacrifices to make their little piece of the world a better and more interesting place?
Valentine’s Day is this week and I think that’s a great time to take a moment, reach out to these hard-working folks, and show a blogger some love. Can we make this the first Hug a Blogger Week?
I’m going to take 10 minutes to drop a note to a few of my favorite bloggers today and just say “THANKS!” How about you?









You’re in marketing for one reason: Grow.
Grow your company, reputation, customers, impact, profits. Grow yourself. This is a community that will help. It will stretch your mind, connect you to fascinating people, and provide some fun along the way. I am so glad you’re here.
-Mark Schaefer

